My PC has declined in performance considerably over the past couple years im not sure what it should be able to do. it is a pre built HP OMEN has i5 9400F and 2047MB NVIDIA GeForce RTX 2060 (HP) im not sure if this is any good or not or if you need more info. i just want to be able to play a game either WoW or Diablo 4 and have youtube open at the same time. i cant do this anymore both games cant run anymore im not sure what happened or how to see what the problem is
can anyone help with what my PC should be able to do
- Thread starter BeanFlicker
- Start date
-
Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.
Why not Click Here To Sign Up and start enjoying great FREE Tech Support.
This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
- Status
Welcome to PCHF 😀
Let’s see what’s going on, with the settings.
Please download MiniToolBox and save it to your desktop.
Run the program by right clicking on it and selecting Run as administrator.
When the program opens check mark Select All Then hit GO
Please post the log in your next reply. Attach or copy and paste, whatever is easier for you.
Speccy Scan.
Let’s see what’s going on, with the settings.
Please download MiniToolBox and save it to your desktop.
Run the program by right clicking on it and selecting Run as administrator.
When the program opens check mark Select All Then hit GO
Please post the log in your next reply. Attach or copy and paste, whatever is easier for you.
Speccy Scan.
- Please go here and download Speccy.
- Install and run the program.
- Upon Completion:
- Hit File
- Publish Snap Shot
- A link will appear, post that link.
http://speccy.piriform.com/results/....piriform.com/results/nh8E3nh5qRKhFIHUvMSJeY5
i cant get the minitoolbox to work it wont do anything sorry
i cant get the minitoolbox to work it wont do anything sorry
You have McAfee installed on the computer, McAfee and Norton are the worst offender for junk antivirus- I would cancel your subscription if you have one and completely remove this using the McAfee Product Removal Tool.
Furthermore- I would remove HPs bloatware applications (I like Revo Uninstaller since it can remove all remaining directories as well): "Omen Install Monitor, Omen Command Center, Omen Capture, HP Audio Switch, HP System Event Utility"
Compile a list of anything that starts with HP or Omen in your apps and come back so we can go through which are important (like drivers) and which are junk that HP wants you to have.
I also notice you seem to have some sort of HDMI splitter plugged in? What is this/what is its purpose?
After that- Let's hit the basics.
This is my laundry list, it's a good starting point for troubleshooting and should get you an idea what's going on, none of these should impact a warranty claim:
1. Try running the following programs they will sort as well as clean your files- it is also recommended to keep at least 25-30% of your disks as free space.
Run Disk Cleanup (check all the boxes) this will delete things such as your recycling bin, so make sure you don't have any files you want to keep.
Run Defragment and Optimize Drives, run this on your drives.
These will free up some space, but you may need to relocate/delete files to reach the suggested free space.
2. Disable any overclocking or changes to power/performance settings
Undo any overclocking you may have done (if any)
Settings > System > Power and sleep > Additional power settings
Make sure your power plan is set to balanced, high performance/ultimate performance is only beneficial on gaming laptops where it needs that extra boost.
3. Check for Operating System Corruption
Right click on the Windows logo in the bottom left and select Windows Powershell (Admin)
Run these three commands separately:
sfc /scannow
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /RestoreHealth
These will take a while to run, do not close out of Powershell while they are running, if one fails then move onto the next and then loop back around.
Note: It doesn't hurt to make a system backup before you make all these changes, save any important files of folders. While these changes shouldn't cause any issues, better to be safe than sorry.
4. Unplug unnecessary devices.
If you have a gamepad, extra monitor, external hard drive/flash drive, or anything that is not essential to using the computer plugged in, unplug it.
Once you have completed all of these tasks, restart it (using the restart option in the power menu) and re-test.
Furthermore- I would remove HPs bloatware applications (I like Revo Uninstaller since it can remove all remaining directories as well): "Omen Install Monitor, Omen Command Center, Omen Capture, HP Audio Switch, HP System Event Utility"
Compile a list of anything that starts with HP or Omen in your apps and come back so we can go through which are important (like drivers) and which are junk that HP wants you to have.
I also notice you seem to have some sort of HDMI splitter plugged in? What is this/what is its purpose?
After that- Let's hit the basics.
This is my laundry list, it's a good starting point for troubleshooting and should get you an idea what's going on, none of these should impact a warranty claim:
1. Try running the following programs they will sort as well as clean your files- it is also recommended to keep at least 25-30% of your disks as free space.
Run Disk Cleanup (check all the boxes) this will delete things such as your recycling bin, so make sure you don't have any files you want to keep.
Run Defragment and Optimize Drives, run this on your drives.
These will free up some space, but you may need to relocate/delete files to reach the suggested free space.
2. Disable any overclocking or changes to power/performance settings
Undo any overclocking you may have done (if any)
Settings > System > Power and sleep > Additional power settings
Make sure your power plan is set to balanced, high performance/ultimate performance is only beneficial on gaming laptops where it needs that extra boost.
3. Check for Operating System Corruption
Right click on the Windows logo in the bottom left and select Windows Powershell (Admin)
Run these three commands separately:
sfc /scannow
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /RestoreHealth
These will take a while to run, do not close out of Powershell while they are running, if one fails then move onto the next and then loop back around.
Note: It doesn't hurt to make a system backup before you make all these changes, save any important files of folders. While these changes shouldn't cause any issues, better to be safe than sorry.
4. Unplug unnecessary devices.
If you have a gamepad, extra monitor, external hard drive/flash drive, or anything that is not essential to using the computer plugged in, unplug it.
Once you have completed all of these tasks, restart it (using the restart option in the power menu) and re-test.
HP support assistance
HP audio check
HP network check
HPOS check
HP printer low ink
HP printer spool
HP SF Messenger
HP Update
HP Warrenty check
HP SA Launcher
HPSF report
HP CF
HP support framework
HPWPD
HP Device check
i do not have and will never need a printer and the splitter is for linking PC to my TV its kinda an old TV im not sure of another way i could do it or if its a problem if it is i can lose it probably
also what is the best way to find the HP/OMEN stuff this is all i could find for now thanks a lot for your help aswell ill work on the 4 steps you sent now aswell thanks again man
HP audio check
HP network check
HPOS check
HP printer low ink
HP printer spool
HP SF Messenger
HP Update
HP Warrenty check
HP SA Launcher
HPSF report
HP CF
HP support framework
HPWPD
HP Device check
i do not have and will never need a printer and the splitter is for linking PC to my TV its kinda an old TV im not sure of another way i could do it or if its a problem if it is i can lose it probably
also what is the best way to find the HP/OMEN stuff this is all i could find for now thanks a lot for your help aswell ill work on the 4 steps you sent now aswell thanks again man
You can find those with O&O App buster, IMO you can remove all of the preloaded HP items.
Download O&O APP buster, remove all the preinstalled crap.
Download O&O ShutUp10, move it to your documents folder.
Right click run as admin.
Go to actions, apply all settings.
Create the restore point when prompted.
Follow thru the prompts, and reboot if needed to apply the settings.
Disable anything from auto starting on your machine, you can always start an app when you are ready to use it, this will speed up the boot process, and save resources. There are two programs to manage your startups and scheduled task:
What's in startup. ============ > Click Here
TaskSchedulerView.============> Click Here
Easy Service Optimizer to disable some un needed services.
UblockOrigin. To block ads on your browsers.
System Ninja to disable startups, and also clean the system of temp files.
Disable Hyper-V This can significantly speed up your computer.
Also, do you use the Xbox stuff? If not you can remove with the App buster program that I linked to.
Also, this part of Bluestacks is causing issues. I'd suggest you uninstall Bluestacks and reinstall it later after you have done all of the above.
Do you use one drive? You can remove it with the App buster program and then run the batch file to completely remove it found here.
Create and run batch file.
Open a notepad and copy the entire content of the code box below.
Paste the txt into the notepad. Save the file to your desktop as 123.bat
Now you will right click the on 123.bat and run as administrator.
Download O&O APP buster, remove all the preinstalled crap.
Download O&O ShutUp10, move it to your documents folder.
Right click run as admin.
Go to actions, apply all settings.
Create the restore point when prompted.
Follow thru the prompts, and reboot if needed to apply the settings.
Disable anything from auto starting on your machine, you can always start an app when you are ready to use it, this will speed up the boot process, and save resources. There are two programs to manage your startups and scheduled task:
What's in startup. ============ > Click Here
TaskSchedulerView.============> Click Here
Easy Service Optimizer to disable some un needed services.
UblockOrigin. To block ads on your browsers.
System Ninja to disable startups, and also clean the system of temp files.
Disable Hyper-V This can significantly speed up your computer.
Also, do you use the Xbox stuff? If not you can remove with the App buster program that I linked to.
Code:
Error: (07/22/2024 08:15:59 AM) (Source: Application Hang) (EventID: 1002) (User: NT AUTHORITY)
Description: The program XboxGameBarWidgets.exe version 2405.1001.6.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.Also, this part of Bluestacks is causing issues. I'd suggest you uninstall Bluestacks and reinstall it later after you have done all of the above.
Code:
Error: (07/28/2024 06:33:41 AM) (Source: Application Hang) (EventID: 1002) (User: NT AUTHORITY)
Description: The program HD-Player.exe version 5.21.206.1006 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.Do you use one drive? You can remove it with the App buster program and then run the batch file to completely remove it found here.
Create and run batch file.
Open a notepad and copy the entire content of the code box below.
Paste the txt into the notepad. Save the file to your desktop as 123.bat
Now you will right click the on 123.bat and run as administrator.
Code:
@echo off
reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer" /v SmartScreenEnabled /t REG_SZ /d Off /f
reg add HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DataCollection /f /v AllowTelemetry /t REG_DWORD /d 0
reg add HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\AdvertisingInfo /f /v DisabledByGroupPolicy /t REG_DWORD /d 1
reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters" /v DisabledComponents /t REG_DWORD /d 255 /f
wmic nicconfig where (IPEnabled=TRUE) call SetDNSServerSearchOrder ("1.1.1.1", "1.0.0.1")
manage-bde -off C:
manage-bde -off D:
ipconfig /flushdns
ipconfig /registerdns
sc stop WSearch
sc stop lfsvc
sc stop DiagTrack
sc stop dmwappushservice
sc stop RetailDemo
sc stop SysMain
sc config DiagTrack start= disabled
sc config dmwappushservice start= disabled
sc config lfsvc start= disabled
sc config WSearch start= disabled
sc config RetailDemo start= disabled
schtasks /Change /TN "\Microsoft\Windows\NetTrace\GatherNetworkInfo" /disable
schtasks /Change /TN "Microsoft\Windows\Customer Experience Improvement Program\BthSQM" /disable
schtasks /Change /TN "Microsoft\Windows\Customer Experience Improvement Program\Consolidator" /disable
schtasks /Change /TN "Microsoft\Windows\Customer Experience Improvement Program\KernelCeipTask" /disable
schtasks /Change /TN "Microsoft\Windows\Customer Experience Improvement Program\Uploader" /disable
schtasks /Change /TN "Microsoft\Windows\Customer Experience Improvement Program\UsbCeip" /disable
pause
exit
- Status