Solved BSOD randomly

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Suchos

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Jul 13, 2017
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Hi All,

About 2 weeks ago i bought new pc and now i am getting BSOD like once,twice a day. Its not affected by what i do on PC. Sometime i play game, but once, i had just browser opened and it happend so...
There is "IRQL_NOT_LESS_OR_EQUAL" message on the BSOD screen.
I have all drivers up-to-date. No overclocking.
There is one more issue with this pc (may or may not be related). When i start my PC (usually after a longer period of time - for example next day) both my monitors behave like they have no signal. Like they are not connected at all. And if I hard reset PC, it boots up normaly and both monitors are working.

Here are my specs (some things are in my native language, so let me know, if you dont understand anything, i can translate or i can try to switch my Win to eng.)

Thank you for any suggestions.
 

phillpower2

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Sep 9, 2016
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Apologies for the delay getting back to you Suchos.

If you still need help can you upload any dmp files for us using only the method below;

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box
 

Suchos

PCHF Member
PCHF Member
Jul 13, 2017
10
4
27
Hi,
Nah, its ok. I tried some more troubleshooting.
I tried unplug second monitor (the one connected with VGA) which seems to fixed the issue with "no signal" monitors. Will be doing more testing about this.
I also updated my BIOS. (updated today, no BSOD since then - about 3 hours)
And in the mean time i got new BSOD messages.
KMODE_EXCEPTION_NOT_HANDLED
UNEXPECTED_KERNEL_MODE_TRAP

Also in the last BSOD i got message, that it was caused by "amdppm.sys"

Attached are my memory dumps.

Thank you for your help
 

Attachments

phillpower2

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Sep 9, 2016
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The last two dmps show different causes of each crash but both suggest that it could be hardware related, this includes overheating and a power supply issues.

What is the brand and model name or number of the PSU.

Noticed a couple of things in Speccy, will get to them after we have your PSU info
 

Suchos

PCHF Member
PCHF Member
Jul 13, 2017
10
4
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i have this: Seasonic Focus 650 Gold Semi-modular

Also i was adding HDD and SSD into pc when i got it, is it possible, that i plugged it in wrong? like its not tight, if you know what i mean
 

phillpower2

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Sep 9, 2016
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That is a very good PSU so if all of the modular cables are securely connected it is less likely to be causing any issues, it is also more than powerful enough to support all of your hardware.

The next logical step is to address what we can see in Speccy to see if that helps,

Antivirus
Avast Antivirus
Antivirus: Enabled

Windows 8, 8.1 and 10 come with an improved Windows Defender, it offers the same real-time anti-virus/anti-malware protection as Microsoft Security Essentials. Windows Defender also shares the same malware signature definitions as Microsoft Security Essentials, and Forefront Endpoint Protection. Technically, Microsoft Security Essentials has not been renamed Windows Defender, or combined with it in Windows 8, 8.1 and 10.

Having more than one AV installed on your computer is bad, it will slow down the computer, cause internet connection problems and leave you with no AV protection at all if they cancel each other out as they fight for resources.

If any AV product that you have is a paid for version you should always make sure that you have a copy of the product key kept somewhere safe just in case you ever wish to reinstall it.

You can uninstall Avast in the Control Panel but should you have any problems see Avast clean removal info here Please create a new system restore point first.

Power Profile
Active power scheme: High performance
Hibernation: Enabled
Turn Off Monitor after: 15 min Turn this to never while you are troubleshooting.

Change the Windows Power Plan to Balanced, High Performance is a form of overclocking that is known to cause stability and overheating issues in desktops and should only be used on gaming type notebooks that have a dedicated GPU that needs the extra power.

Driver Booster Scheduler
Driver Booster SkipUAC


Once Windows has been installed, you install the necessary drivers for the MB and other hardware and then leave well alone, drivers should not be allowed to auto update and you should never update any driver/s unless the new drivers are intended to resolve a specific issue that you are having, installing new drivers unnecessarily can actually cause you the very issues that any new drivers are intended to resolve and uninstalling the new drivers may not resolve the problem/s that installing the new drivers has caused.

Depending on priority it can take many months before the driver provider releases any fix and they sometimes do not even bother.

You will not see any reputable forum suggesting the use of anything provided by certain companies like the above as apart from suggesting driver updates that can lead to all sorts of problems they then start trying to foist other types of junk on folk, canned info on this below.

Driver Booster & Registry tweaking programs.

You will not see anything like this recommended on any reputable forum, they are at best a gimmick and at worse a danger to the operating systems registry, it is an old article but the author is still highly respected and tbh Ive not seen it explained better than at the miekiemoes' Blog here
 

Suchos

PCHF Member
PCHF Member
Jul 13, 2017
10
4
27
Hi Guys,
I started getting BSOD like very 5 minutes, so i decided to do a clean windows install.
Nothing unfortunately changed and i am not able to use PC - 2-3 minutes nad BSOD.
I launched windows in safe mode now. I am on for about 10-15 minutes now and no BSOD, so i guess, it will not be hardware issue? Because i would get BSOD in safe mode as well, right?

I am kinda desperate.
 

Suchos

PCHF Member
PCHF Member
Jul 13, 2017
10
4
27
A little update...
I managed to install all windows updates and drivers in safe mode and i run now for 40 minutes without BSOD (in normal mode, not safe mode).
I will let you know, if i get another BSOD.
 

phillpower2

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Support Team
Sep 9, 2016
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Did you carry out all of the steps that were suggested in my reply #6
 
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