In Progress Bluetooth vanished

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Welcome to our Community
Wanting to join the rest of our members? Feel free to sign up today.
Sign up
V

voodoochile73

PCHF Member
Oct 6, 2024
12
1
51
Hi. I've been enjoying some Sony bluetooth headphones. Until last night, while using them bluetooth vanished from my laptop and they stopped working. I managed to find bluetooth in device manager under 'show hidden devices' and following instructions online deleted the BT adapter but on restart my laptop has not re-installed the drivers and now bluetooth doesnt show anywhere in device manager or anywhere else.
Could someone please help it's very frustrating.
 
More info about your PC will help us diagnose.

Download Speccy.

https://www.ccleaner.com/speccy/download

How to post a Speccy shot 😀

To publish a Speccy profile to the Web:​

  1. In Speccy, click File, and then click Publish Snapshot.
  2. In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
  3. Speccy publishes the profile and displays a second Publish Snapshot dialog box. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
Malnutrition said:
Download and install the BluetoothDriverInstaller_x64.exe this tool will usually find a decent generic blue tooth driver for your machine.
Click to expand...
hI, thanks but I am getting the following error.

No unconfigured bluetooth devices found.
You should uninstall your existing bluetooth driver (stack) and reboot your computer.
It is recommended to unplug (or switch off) your bluetooth adapter during uninstall process.

If you still get this error, click "View hardware configuration" bellow and e-mail results to us. This will help us to fix the problem.

You may also click "Check for updates" link to see if there is an updated version of Bluetooth Driver Installer available.
 
Create a restore point prior to this.

Open elevated command prompt and copy and paste the following into it.

Code: 
powershell -Command "Enable-ComputerRestore -Drive 'C:\'"
wmic.exe /Namespace:\\root\default Path SystemRestore Call CreateRestorePoint "PCHF", 100, 7
exit


Download DeviceRescue
Click View Show Devices Not Present.
See if you can locate your Bluetooth drivers with this tool and Uninstall.
Reboot.
 
It doesn't like the command?

powershell -Command "Enable-ComputerRestore -Drive 'C:\'"
Enable-ComputerRestore : Access denied
At line:1 char:1
+ Enable-ComputerRestore -Drive 'C:\'
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : InvalidOperation: 🙂) [Enable-ComputerRestore], ManagementException
+ FullyQualifiedErrorId : GetWMIManagementException,Microsoft.PowerShell.Commands.EnableComputerRestoreCommand


C:\Users\steph>wmic.exe /Namespace:\\root\default Path SystemRestore Call CreateRestorePoint "PCHF", 100, 7
Executing (SystemRestore)->CreateRestorePoint()
ERROR:
Description = Access denied
 
Download the PCHFLogTool
Unzip to your desktop
Right Click run as admin.
Click Gather logs.
A new .txt named PCHF.txt will appear on your desktop.
Copy paste or attach that.
 
Ok. You need to right click run as admin, if that does not work.

Please download MiniToolBox and save it to your desktop.
Run the program by right clicking on it and selecting Run as administrator.
When the program opens check mark Select All Then hit GO
Please post the log in your next reply. Attach or copy and paste, whatever is easier for you.

You might also try a system restore point to when it was working fine.
Open elevated command prompt.
Typoe RSTRUI.exe hit enter.
 
Malnutrition said:
Ok. You need to right click run as admin, if that does not work.

Please download MiniToolBox and save it to your desktop.
Run the program by right clicking on it and selecting Run as administrator.
When the program opens check mark Select All Then hit GO
Please post the log in your next reply. Attach or copy and paste, whatever is easier for you.

You might also try a system restore point to when it was working fine.
Open elevated command prompt.
Typoe RSTRUI.exe hit enter.
Click to expand...
 

Attachments

Try this restore point.

04-10-2024 15:31:22 Windows Update

Might be a good idea to save any important things to a usb in case they are erased, typically system restore does not erase your files but better to be safe.
 
Malnutrition said:
Try this restore point.

04-10-2024 15:31:22 Windows Update

Might be a good idea to save any important things to a usb in case they are erased, typically system restore does not erase your files but better to be safe.
Click to expand...
Hi again. All done but not quite fixed, Blutooth is now showing in Dev Man under 'show hidden devices, headphones showing in setting/bluetooth devices but it wont connect. When i clicked on the system icon bottom right it briefly showed the Bluetooth logo as it should but it dissapeared in front of my eyes!. Very strange.
Great help so far thanks, back to where I was at least.
 
  • Like
Reactions: Malnutrition
You must log in or register to reply here.
Top Bottom