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Blue screen, new pc

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josef cole

josef cole

PCHF Member
Sep 8, 2023
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#1
Hey, i bought a new pc with some of the latest parts and i seem to be having alot of crashes and if its not a crash it seems to be a blue screen, alot of the time its during games about 10-20minutes into playing them and some time i can just get a blue screen from just moving too fast it seems but im pretty stumped, if anyone could help me i would be greatful
 

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#6
You're running two different monitors at different refresh rates- that is the first thing I notice.

Listing your PSU would help us rule that out as a likely problem.


This is my laundry list, it's a good starting point for troubleshooting and should get you an idea what's going on, none of these should impact a warranty claim:


1. Try running the following programs, also try to keep at least 25-30% of your disks as free space.

Run Disk Cleanup (check all the boxes) this will delete things such as your recycling bin, so make sure you don't have any files you want to keep.

Run Defragment and Optimize Drives, run this on your drives.



These will free up some space, but you may need to relocate/delete files to reach the suggested free space.



2. Disable any overclocking or changes to power/performance settings

Undo any overclocking you may have done (if any)

Settings > System > Power and sleep > Additional power settings
Make sure your power plan is set to balanced, high performance/ultimate performance is only beneficial on gaming laptops where it needs that extra boost.


3. Check for Operating System Corruption

Right click on the Windows logo in the bottom left and select Windows Powershell (Admin)
Run these three commands separately:

sfc /scannow

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

These will take a while to run, do not close out of Powershell while they are running, if one fails then move onto the next and then loop back around.

Note: It doesn't hurt to make a system backup before you make all these changes, save any important files of folders. While these changes shouldn't cause any issues, better to be safe than sorry.


4. Unplug unnecessary devices.

If you have a gamepad, extra monitor, external hard drive/flash drive, or anything that is not essential to using the computer plugged in, unplug it.


Once you have completed all of these tasks, restart it (using the restart option in the power menu) and re-test.
 
#7
josef cole said:
i bought a new pc with some of the latest parts
Click to expand...

You have a five year old Gigabyte SSD and an eight year old Toshiba HDD in there so someone has been a tinkering by the looks of things, any warranty is technically null and void.

Fwiw, Bad RAM blamed for two of the crashes and Battle.net the other.
 
#9
You have introduced eight year old technology into a new PC and this along with a five year old SSD and don`t forget the data on both drives, that can also cause issues with newer hardware and software, for the record, if you purchase a new PC you have to ask the person that offers the warranty if you can even add more RAM without voiding the warranty, if you don`t ask first you have voided your warranty.

Did you notice the two causes of your BSOD, you should not be getting hardware problems with a new PC.
 
#11
The crash dmps you provided in your OP tell us that two of the crashes were caused by faulty RAM and one of them by Battle.net, nothing more than we can tell you other than that and if you have not had any more BSOD since Friday any issue/s may have sorted themselves out.

Pyro said:
Listing your PSU would help us rule that out as a likely problem.
Click to expand...

It is important that you provide this information, you have added additional drives and a second screen and any PSU needs to be able to handle the extra load, if this is a prebuilt system you may well find that the PSU is not the best of brands or efficiency rating.
 
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