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Black screen after update
- Thread starter pcpaul
- Start date
- Status
Humor me.
Disconnect the monitor cable (I assume HDMI or DP) from the video card port on the PC.
Power on.
Wait just a little too long. Get coffee.
Connect video cable.
What happened?
We are testing a possible video driver update that is throwing a resolution to the monitor that the monitor does not support.
Disconnect the monitor cable (I assume HDMI or DP) from the video card port on the PC.
Power on.
Wait just a little too long. Get coffee.
Connect video cable.
What happened?
We are testing a possible video driver update that is throwing a resolution to the monitor that the monitor does not support.
Last edited:
To your knowledge, was the PC configured to boot directly to the desktop after using NETPLWIZ to enter the logon password automatically?
I had a WindX or Win8 install boot to black screen last week. The difference was, I went black screen after user logon. I got past the issue by using the RE cmd prompt to activate the Administrator account. Because this worked, it meant the problem was in the user profile, HKCU, and not in the machine config, HKLM.
I don't remember what the problem was. I was dissecting a malware infection and probably scrubbed too hard.
I had a WindX or Win8 install boot to black screen last week. The difference was, I went black screen after user logon. I got past the issue by using the RE cmd prompt to activate the Administrator account. Because this worked, it meant the problem was in the user profile, HKCU, and not in the machine config, HKLM.
I don't remember what the problem was. I was dissecting a malware infection and probably scrubbed too hard.
That is a topic worthy of another post. In the meantime, Admin Tools, Event Viewer, navigate to Windows Logs, System
right click, filter current log
Do not be alarmed at the possible large number of errors. Most will have no bearing on your quality of life. It is also possible that we will not find anything that has any bearing on your recent trouble.
You can apply the same filter to Applications.
'After' is a funny word. Do you see an event error that says "Your problem was caused by X"?
No.
Create a system image. Prove that you can restore it.
Go to Windows Update. Disable any driver updates. I would even consider purging the Update catalog folder in Windows first.
Run Update.
See what happens.
http://ccm.net/faq/2471-how-to-purge-the-windows-update-cache
https://support.microsoft.com/en-us/kb/3073930
No.
Create a system image. Prove that you can restore it.
Go to Windows Update. Disable any driver updates. I would even consider purging the Update catalog folder in Windows first.
Run Update.
See what happens.
http://ccm.net/faq/2471-how-to-purge-the-windows-update-cache
https://support.microsoft.com/en-us/kb/3073930
- Status