Hi there !
I'm trying to help a family member with her PC, but I'm starting to get out of things to try. Basically, all of a sudden the computer has started to present 2 quite big black borders on each side of the monitor (see here), without any particular incident prior to that.
I'm pretty far away from the PC itself, but I got a couple of remote sessions to troobleshoot things I could think of. Here's what I tried so far:
I'm trying to help a family member with her PC, but I'm starting to get out of things to try. Basically, all of a sudden the computer has started to present 2 quite big black borders on each side of the monitor (see here), without any particular incident prior to that.
I'm pretty far away from the PC itself, but I got a couple of remote sessions to troobleshoot things I could think of. Here's what I tried so far:
- Checking resolution from display menu: it shows the correct 1920*1080 one.
- Set the global Windows theme to default: no change.
- Change the frequency from 59,9Htz to 30, then to 60, then back to 59,9: no change.
- Swapping the HDMI cable: no change.
- Lurking through the monitor inboard menu: nothing seems wrong. I didn't find a "factory settings reset" option though.
- No chance to swap another port on the monitor because there's only a single HDMI and D-Sub one... And no possibility to swap the display port on the other end because it's an iGPU with only one HDMI too.
- Run the whole computer through a full MalwareBytes and CCleaner scan: nothing popped.