Solved Asus Z390-e Gaming VGA Q-LED turns on for no reason

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Pyro

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Components/peripherals list for convenience sake: https://pcpartpicker.com/list/7Cncwh

A while back I noticed my VGA Q-LED on my motherboard started coming on, after a complete disassembly and returning the component for repairs, it came back clean. Next I tried the GPU, when I swapped it out for a Dell built 1070 I had no light, seems simple right? When I start up with my monitor off the light will come on, when I start up with the monitor on, all is fine. I have tried using DP, HDMI, disabling G-Sync/adaptive sync, and almost everything in-between.

Once I found that turning on with the monitor on would stop the light from turning on, I cancelled my RMA with EVGA (They only send out refurbished parts, I'm not ready to send out my graphics card which is in pristine condition for one that I have no idea the history of if not needed.) When I looked around for this issue online, no one had a solution, and the few that encountered it said it seemed meaningless when it came to performance. My warranty extends out another 2 years for both the Mobo and GPU, would it be wise to just wait and use the solution I have found so far?

Thank you in advance.
 

Pyro

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Hi Veeg,

Yes please, I'm starting to think the issue may be the Graphics card, but I feel very uncomfortable sending it in with them confirming they'll start sending out a refurbish before they even check it.

Thank you,
 

Bruce

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just to check....

with the q-led on, everything still works fine?
any you can make it not turn on by having the screen turned on when you start the PC?

as to refurb'd parts - I'd personally have no issue with those. they have to still pass all their QA standards plus they should come with a full warranty period as if they were new parts. so you're covered on both fronts.
 

Pyro

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That is correct,

The only issue I've really noticed is that my adaptive sync will act strange on desktop sometimes, various programs, it didn't seem to be an issue with my onboard graphics, I'm not sure if I'm just imagining things though.
 

Pyro

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Furthermore, would you recommend sending it in? My warranty will transfer over (it's another 2 years), I'd just hate to send in a perfectly good product for nothing, then again, I'm not sure if it's perfectly good. ‍♂
 

Bruce

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why not run it for a few days with the EVGA card removed and just use the mobo ports.
yes, gaming will be limited but it should give you a feel for how it all goes otherwise startups, shutdowns, any BSODs, Q-LED values etc.

have you checked for a BIOS firmware update, maybe the mobo and EVGA card aren't playing nice any more.
Is the EVGA card the one that has always been installed?
are there updates for the card?
 

Pyro

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I could do that, I'd prefer not to, but it is possible. Much more preferable to sending it in on an uncertainty.

As for all that, I run updates frequently, more than often once a week at the least. all my drivers are up to date, it doesn't make a difference. (For reference, yes I ran DDU when installing the 1070 drivers).

And yes, the GPU is the original card I built the system with. (About a year ago now.)
 

Bruce

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and the BIOS firmware is the latest also?

other than that, I'm out of ideas.
fortunately, the PC still appears to be running normally, so if your OCD allows, just file it in the shite happens box and move on. :thumbsup:
 

Pyro

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As far as I am aware, yes.

That's my thoughts, if it dies it dies, then I have nothing to lose sending it in. I just wanted some feedback on if that is a smart idea, and if that's potentially damaging in other ways? I can't imagine it would be, but it never hurts to make sure.

Thank you
 

Bruce

Forum Regular
Support Team
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Oct 8, 2017
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Yeppoon, QLD, Australia.
no worries.
certainly if it was mine, I'd be doing just that.
don't get me wrong - I'd have gone down the 'why is this so?' path and after hours of tweaking, Googling, upgrading and possibilly a fresh reload of Windows, I would have reached the conclusion "[email protected](* it - life's too short"
 

Pyro

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And if it was just sending it in for some repairs, fine. I've spent my fair share of time with that, but I don't want to pawn off my original part on an uncertainty, that' just doesn't interest me.
 
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