After going to power save mode, my PC is stuck

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shadyownz

PCHF Member
PCHF Member
Jan 6, 2020
7
0
Hello everyone,

I just registered for a rather annoying than crucial problem. Whenever my PC goes into power safe mode after not using it for a while, I'm not able to turn it back on. When I press the power button, you hear the PC booting up but neither my monitor, nor my keyboard or mouse show any reaction to it. The only option for me is hold the power button for a hard reset. This doesn't take long and all my programs etc are still running if I immediately boot it again, but I wonder if there is any way to prevent this.

Not sure what infos you need in order to help me, but here is some:

- I don't want to turn off power saving mode completely, it is a useful feature after all
- This is a pretty new PC, it should not have any big issues

My Specs:

AMD Ryzen 2700X 8 x 4,3 Ghz
Geforce RTC 2070 Super
16 GB Ram DDR4
MSI A320M Pro
Be Quiet Case
Win 10 Pro

Windows is installed on a SSD

Thank you in advance!
 

Bruce

Forum Regular
Support Team
PCHF Member
Oct 8, 2017
1,147
199
Yeppoon, QLD, Australia.
I know you don't won't to, but I personally always have turned all power save features off.
yes i know all those trees and whales are dying but my give a d*** just isn't there. :)
my reasoning is PC's use so little power anyway plus I only have mine on if I'm using it.
I've never understood why you'd walk away for hours and leave it running.
ok, a few years ago when boot times were a bastard, maybe - but with SSD speeds now, boot time is about 15 seconds.

as to your specific issue, my guess is the PSU is not 100% compatible with the motherboard and isn't receiving the 'wake up' signal.
or perhaps the BIOS needs tweaking - look for 'wake' options from keyboard and mouse inputs amongst the menu settings.
 

shadyownz

PCHF Member
PCHF Member
Jan 6, 2020
7
0
I know you don't won't to, but I personally always have turned all power save features off.
yes i know all those trees and whales are dying but my give a d*** just isn't there. :)
my reasoning is PC's use so little power anyway plus I only have mine on if I'm using it.
I've never understood why you'd walk away for hours and leave it running.
ok, a few years ago when boot times were a bastard, maybe - but with SSD speeds now, boot time is about 15 seconds.

as to your specific issue, my guess is the PSU is not 100% compatible with the motherboard and isn't receiving the 'wake up' signal.
or perhaps the BIOS needs tweaking - look for 'wake' options from keyboard and mouse inputs amongst the menu settings.

Thank you for your answer!

The reason I don't want to turn this off is simple. I often watch a movie or something on my PC and I might fall asleep before it ends. I just don't want the PC to run the whole night if this happens.

I have to admit I'm not really familiar with BIOS settings. I'd really appreciate if you could explain me a bit more, so I know where to look that up and how to check it.

As for the compatible issue, that shouldn't be the case because I've let a company make this setup and they know what's compatible and what's not.

However, I really appreciate your help a lot!
 

Bruce

Forum Regular
Support Team
PCHF Member
Oct 8, 2017
1,147
199
Yeppoon, QLD, Australia.
as to the compatibility potential, you should be right, but by no means is that a given.
especially if the rig was made to a budget.
plus it may be a rare incidence in your case - just the wrong motherboard paired to the wrong power supply.
or something else entirely...

but to delve any deeper it may be time to get the full system specs.

get Speccy from here; https://www.piriform.com/speccy/builds
in Speccy, click File > Publish Snapshot > Copy to Clipboard > Close.
now you can paste(Ctrl+V) that link into a post.

as to getting into BIOS, as soon as the PC starts, hitting either Esc, F10, F2 or Del are the usual suspects.
 

shadyownz

PCHF Member
PCHF Member
Jan 6, 2020
7
0
as to the compatibility potential, you should be right, but by no means is that a given.
especially if the rig was made to a budget.
plus it may be a rare incidence in your case - just the wrong motherboard paired to the wrong power supply.
or something else entirely...

but to delve any deeper it may be time to get the full system specs.

get Speccy from here; https://www.piriform.com/speccy/builds
in Speccy, click File > Publish Snapshot > Copy to Clipboard > Close.
now you can paste(Ctrl+V) that link into a post.

as to getting into BIOS, as soon as the PC starts, hitting either Esc, F10, F2 or Del are the usual suspects.
For privacy concerns I decided to not post the full link but the (in my opinion) relevant information here as I saw the full results include my name, my location, IPs and so on.

speccy said:
Summary
Operating System
Windows 10 Pro 64-bit
CPU
AMD Ryzen 7:
91 °C
Summit Ridge 14nm Technology
RAM
16,0GB Dual-Channel Unknown @ 1332MHz (20-19-19-43)
Motherboard
Micro-Star International Co. Ltd. A320M-A PRO (MS-7C51) (AM4):
31 °C
Graphics
PLE2403WS ([email protected])
4095MB NVIDIA GeForce RTX 2070 SUPER (NVIDIA):
25 °C
Storage
238GB Apacer AS350 256GB (SATA (SSD)):
33 °C
931GB Seagate ST1000DM010-2EP102 (SATA ):
28 °C
1862GB Western Digital WD Elements 25A2 USB Device (USB (SATA) (SSD)):
33 °C
Optical Drives
HL-DT-ST DVDRAM GH24NSD1
Audio
Realtek High Definition Audio
Operating System
Windows 10 Pro 64-bit
Computer type: Desktop
Installation Date: 05.11.2019 18:45:25

Machine Variables
AMDRMPATH:
C:\Program Files\AMD\RyzenMaster\
ComSpec:
C:\Windows\system32\cmd.exe
DriverData:
C:\Windows\System32\Drivers\DriverData
NUMBER_OF_PROCESSORS:
16
OS:
Windows_NT
Path:
C:\Windows\system32
C:\Windows
C:\Windows\System32\Wbem
C:\Windows\System32\WindowsPowerShell\v1.0\
C:\Windows\System32\OpenSSH\
C:\Program Files\NVIDIA Corporation\NVIDIA NGX
C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common
C:\Program Files\NVIDIA Corporation\NVIDIA NvDLISR
PATHEXT:
.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE:
AMD64
PROCESSOR_IDENTIFIER:
AMD64 Family 23 Model 8 Stepping 2, AuthenticAMD
PROCESSOR_LEVEL:
23
PROCESSOR_REVISION:
0802
PSModulePath:
%ProgramFiles%\WindowsPowerShell\Modules
C:\Windows\system32\WindowsPowerShell\v1.0\Modules
TEMP:
C:\Windows\TEMP
TMP:
C:\Windows\TEMP
USERNAME:
SYSTEM
windir:
C:\Windows
Power Profile
Active power scheme:
Balanced
Hibernation:
Enabled
Turn Off Monitor after: (On AC Power):
10 min
Turn Off Hard Disk after: (On AC Power):
20 min
Suspend after: (On AC Power):
30 min
Screen saver:
Disabled


CPU
AMD Ryzen 7
Cores:
8
Threads:
16
Name:
AMD Ryzen 7
Code Name:
Summit Ridge
Technology:
14nm
Specification:
AMD Ryzen 7 2700X Eight-Core Processor
Family:
F
Extended Family:
17
Model:
8
Extended Model:
8
Stepping:
2
Instructions:
MMX (+), SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, SSE4A, AMD 64, NX, VMX, AES, AVX, AVX2, FMA3
Virtualization:
Supported, Enabled
Hyperthreading:
Supported, Enabled
Fan Speed:
1116 RPM
Bus Speed:
99.9 MHz
Average Temperature:
91 °C
Caches
L1 Data Cache Size:
8 x 32 KBytes
L1 Instructions Cache Size:
8 x 64 KBytes
L2 Unified Cache Size:
8 x 512 KBytes
L3 Unified Cache Size:
2 x 8192 KBytes
Cores
Core 0
Core Speed:
2198.7 MHz
Multiplier:
x 22.0
Bus Speed:
99.9 MHz
Temperature:
91 °C
Threads:
APIC ID: 0, 1
Core 1
Core Speed:
2198.7 MHz
Multiplier:
x 22.0
Bus Speed:
99.9 MHz
Temperature:
91 °C
Threads:
APIC ID: 2, 3
Core 2
Core Speed:
2198.7 MHz
Multiplier:
x 22.0
Bus Speed:
99.9 MHz
Temperature:
91 °C
Threads:
APIC ID: 4, 5
Core 3
Core Speed:
2198.7 MHz
Multiplier:
x 22.0
Bus Speed:
99.9 MHz
Temperature:
91 °C
Threads:
APIC ID: 6, 7
Core 4
Core Speed:
2198.7 MHz
Multiplier:
x 22.0
Bus Speed:
99.9 MHz
Temperature:
91 °C
Threads:
APIC ID: 8, 9
Core 5
Core Speed:
2198.7 MHz
Multiplier:
x 22.0
Bus Speed:
99.9 MHz
Temperature:
91 °C
Threads:
APIC ID: 10, 11
Core 6
Core Speed:
2198.7 MHz
Multiplier:
x 22.0
Bus Speed:
99.9 MHz
Temperature:
91 °C
Threads:
APIC ID: 12, 13
Core 7
Core Speed:
2198.7 MHz
Multiplier:
x 22.0
Bus Speed:
99.9 MHz
Temperature:
91 °C
Threads:
APIC ID: 14, 15
RAM
Memory slots
Total memory slots:
2
Used memory slots:
2
Free memory slots:
0
Memory
Type:
Unknown
Size:
16384 MBytes
Channels #:
Dual
DRAM Frequency:
1332.5 MHz
CAS# Latency (CL):
20 clocks
RAS# to CAS# Delay (tRCD):
19 clocks
RAS# Precharge (tRP):
19 clocks
Cycle Time (tRAS):
43 clocks
Bank Cycle Time (tRC):
62 clocks
Command Rate (CR):
1T
Physical Memory
Memory Usage:
20 %
Total Physical:
16 GB
Available Physical:
13 GB
Total Virtual:
18 GB
Available Virtual:
13 GB
SPD
Number Of SPD Modules:
2
Slot #1
Type:
Unknown
Size:
8192 MBytes
Manufacturer:
G.Skill
Max Bandwidth:
DDR4-2666 (1333 MHz)
Part Number:
F4-2666C19-8GNT
Timing table
JEDEC #1
Frequency:
727.3 MHz
CAS# Latency:
10,0
RAS# To CAS#:
10
RAS# Precharge:
10
tRAS:
24
tRC:
34
Voltage:
1,200 V
JEDEC #2
Frequency:
800.0 MHz
CAS# Latency:
11,0
RAS# To CAS#:
11
RAS# Precharge:
11
tRAS:
26
tRC:
37
Voltage:
1,200 V
JEDEC #3
Frequency:
872.7 MHz
CAS# Latency:
12,0
RAS# To CAS#:
12
RAS# Precharge:
12
tRAS:
28
tRC:
40
Voltage:
1,200 V
JEDEC #4
Frequency:
945.5 MHz
CAS# Latency:
13,0
RAS# To CAS#:
13
RAS# Precharge:
13
tRAS:
31
tRC:
44
Voltage:
1,200 V
JEDEC #5
Frequency:
1018.2 MHz
CAS# Latency:
14,0
RAS# To CAS#:
14
RAS# Precharge:
14
tRAS:
33
tRC:
47
Voltage:
1,200 V
JEDEC #6
Frequency:
1090.9 MHz
CAS# Latency:
15,0
RAS# To CAS#:
15
RAS# Precharge:
15
tRAS:
35
tRC:
50
Voltage:
1,200 V
JEDEC #7
Frequency:
1163.6 MHz
CAS# Latency:
16,0
RAS# To CAS#:
16
RAS# Precharge:
16
tRAS:
38
tRC:
54
Voltage:
1,200 V
JEDEC #8
Frequency:
1236.4 MHz
CAS# Latency:
17,0
RAS# To CAS#:
17
RAS# Precharge:
17
tRAS:
40
tRC:
57
Voltage:
1,200 V
JEDEC #9
Frequency:
1309.1 MHz
CAS# Latency:
18,0
RAS# To CAS#:
18
RAS# Precharge:
18
tRAS:
42
tRC:
60
Voltage:
1,200 V
JEDEC #10
Frequency:
1333.3 MHz
CAS# Latency:
19,0
RAS# To CAS#:
19
RAS# Precharge:
19
tRAS:
43
tRC:
61
Voltage:
1,200 V
JEDEC #11
Frequency:
1333.3 MHz
CAS# Latency:
20,0
RAS# To CAS#:
19
RAS# Precharge:
19
tRAS:
43
tRC:
61
Voltage:
1,200 V
JEDEC #12
Frequency:
1333.3 MHz
CAS# Latency:
21,0
RAS# To CAS#:
19
RAS# Precharge:
19
tRAS:
43
tRC:
61
Voltage:
1,200 V
JEDEC #13
Frequency:
1333.3 MHz
CAS# Latency:
22,0
RAS# To CAS#:
19
RAS# Precharge:
19
tRAS:
43
tRC:
61
Voltage:
1,200 V
JEDEC #14
Frequency:
1333.3 MHz
CAS# Latency:
23,0
RAS# To CAS#:
19
RAS# Precharge:
19
tRAS:
43
tRC:
61
Voltage:
1,200 V
Slot #2
Type:
Unknown
Size:
8192 MBytes
Manufacturer:
G.Skill
Max Bandwidth:
DDR4-2666 (1333 MHz)
Part Number:
F4-2666C19-8GNT
Timing table
JEDEC #1
Frequency:
727.3 MHz
CAS# Latency:
10,0
RAS# To CAS#:
10
RAS# Precharge:
10
tRAS:
24
tRC:
34
Voltage:
1,200 V
JEDEC #2
Frequency:
800.0 MHz
CAS# Latency:
11,0
RAS# To CAS#:
11
RAS# Precharge:
11
tRAS:
26
tRC:
37
Voltage:
1,200 V
JEDEC #3
Frequency:
872.7 MHz
CAS# Latency:
12,0
RAS# To CAS#:
12
RAS# Precharge:
12
tRAS:
28
tRC:
40
Voltage:
1,200 V
JEDEC #4
Frequency:
945.5 MHz
CAS# Latency:
13,0
RAS# To CAS#:
13
RAS# Precharge:
13
tRAS:
31
tRC:
44
Voltage:
1,200 V
JEDEC #5
Frequency:
1018.2 MHz
CAS# Latency:
14,0
RAS# To CAS#:
14
RAS# Precharge:
14
tRAS:
33
tRC:
47
Voltage:
1,200 V
JEDEC #6
Frequency:
1090.9 MHz
CAS# Latency:
15,0
RAS# To CAS#:
15
RAS# Precharge:
15
tRAS:
35
tRC:
50
Voltage:
1,200 V
JEDEC #7
Frequency:
1163.6 MHz
CAS# Latency:
16,0
RAS# To CAS#:
16
RAS# Precharge:
16
tRAS:
38
tRC:
54
Voltage:
1,200 V
JEDEC #8
Frequency:
1236.4 MHz
CAS# Latency:
17,0
RAS# To CAS#:
17
RAS# Precharge:
17
tRAS:
40
tRC:
57
Voltage:
1,200 V
JEDEC #9
Frequency:
1309.1 MHz
CAS# Latency:
18,0
RAS# To CAS#:
18
RAS# Precharge:
18
tRAS:
42
tRC:
60
Voltage:
1,200 V
JEDEC #10
Frequency:
1333.3 MHz
CAS# Latency:
19,0
RAS# To CAS#:
19
RAS# Precharge:
19
tRAS:
43
tRC:
61
Voltage:
1,200 V
JEDEC #11
Frequency:
1333.3 MHz
CAS# Latency:
20,0
RAS# To CAS#:
19
RAS# Precharge:
19
tRAS:
43
tRC:
61
Voltage:
1,200 V
JEDEC #12
Frequency:
1333.3 MHz
CAS# Latency:
21,0
RAS# To CAS#:
19
RAS# Precharge:
19
tRAS:
43
tRC:
61
Voltage:
1,200 V
JEDEC #13
Frequency:
1333.3 MHz
CAS# Latency:
22,0
RAS# To CAS#:
19
RAS# Precharge:
19
tRAS:
43
tRC:
61
Voltage:
1,200 V
JEDEC #14
Frequency:
1333.3 MHz
CAS# Latency:
23,0
RAS# To CAS#:
19
RAS# Precharge:
19
tRAS:
43
tRC:
61
Voltage:
1,200 V

Motherboard
Manufacturer:
Micro-Star International Co. Ltd.
Model:
A320M-A PRO (MS-7C51) (AM4)
Version:
1.0
Chipset Vendor:
AMD
Chipset Model:
Ryzen SOC
Chipset Revision:
00
Southbridge Vendor:
AMD
Southbridge Model:
A320
Southbridge Revision:
51
System Temperature:
31 °C
BIOS
Brand:
American Megatrends Inc.
Version:
1.00
Date:
25.07.2019
Voltage
CPU CORE:
0.848 V
MEMORY CONTROLLER:
1.016 V
AVCC:
3.392 V
3VCC:
3.408 V
VIN4:
1.008 V
VIN5:
0.152 V
VIN6:
0.256 V
VIN7:
0.168 V
VIN8:
0.848 V
VIN9:
0.144 V
VIN10:
1.008 V
VIN11:
1.016 V
VIN12:
0.256 V
VIN13:
1.048 V
VIN14:
0.112 V
PCI Data
Slot PCI-E
Slot Type:
PCI-E
Slot Usage:
In Use
Data lanes:
x16
Slot Designation:
J6B2
Characteristics:
3.3V, Shared, PME
Slot Number:
0
Slot PCI-E
Slot Type:
PCI-E
Slot Usage:
In Use
Data lanes:
x1
Slot Designation:
J6B1
Characteristics:
3.3V, Shared, PME
Slot Number:
1
Slot PCI-E
Slot Type:
PCI-E
Slot Usage:
In Use
Data lanes:
x1
Slot Designation:
J6D1
Characteristics:
3.3V, Shared, PME
Slot Number:
2
Slot PCI-E
Slot Type:
PCI-E
Slot Usage:
In Use
Data lanes:
x1
Slot Designation:
J7B1
Characteristics:
3.3V, Shared, PME
Slot Number:
3
Slot PCI-E
Slot Type:
PCI-E
Slot Usage:
In Use
Data lanes:
x1
Slot Designation:
J8B4
Characteristics:
3.3V, Shared, PME
Slot Number:
4
Slot PCI-E
Slot Type:
PCI-E
Slot Usage:
In Use
Data lanes:
x1
Slot Designation:
J8D1
Characteristics:
3.3V, Shared, PME
Slot Number:
5
Slot PCI
Slot Type:
PCI
Slot Usage:
In Use
Bus Width:
32 bit
Slot Designation:
J8B3
Characteristics:
3.3V, Shared, PME
Slot Number:
6
Slot PCI-E x16
Slot Type:
PCI-E x16
Slot Usage:
In Use
Data lanes:
x16
Slot Designation:
J10
Characteristics:
3.3V, PME
Slot Number:
7
Slot PCI-E x8
Slot Type:
PCI-E x8
Slot Usage:
Available
Data lanes:
x8
Slot Designation:
J3600 Pcie x8 slot
Characteristics:
3.3V, PME
Slot Number:
8
Slot PCI-E x4
Slot Type:
PCI-E x4
Slot Usage:
Other
Data lanes:
x4
Slot Designation:
J3707 Pcie x4 slot
Characteristics:
3.3V, PME
Slot Number:
9
Slot PCI-E
Slot Type:
PCI-E
Slot Usage:
In Use
Data lanes:
x4
Slot Designation:
J3700 PCIE x4 slot from Promontory
Characteristics:
3.3V, PME
Slot Number:
10
Slot PCI-E
Slot Type:
PCI-E
Slot Usage:
Available
Data lanes:
x1
Slot Designation:
J3702 PCIE x1 slot from Promontory
Characteristics:
3.3V, PME
Slot Number:
11
Slot PCI-E
Slot Type:
PCI-E
Slot Usage:
Available
Data lanes:
x1
Slot Designation:
J3703 PCIE x1 slot from Promontory
Characteristics:
3.3V, PME
Slot Number:
12
Slot PCI-E x1
Slot Type:
PCI-E x1
Slot Usage:
Available
Data lanes:
x1
Slot Designation:
J3701 M.2 WLAN/BT slot
Characteristics:
3.3V, PME
Slot Number:
13

Graphics
Monitor
Name:
PLE2403WS on NVIDIA GeForce RTX 2070 SUPER
Current Resolution:
1920x1200 pixels
Work Resolution:
1920x1160 pixels
State:
Enabled, Primary
Monitor Width:
1920
Monitor Height:
1200
Monitor BPP:
32 bits per pixel
Monitor Frequency:
59 Hz
Device:
\\.\DISPLAY1\Monitor0
NVIDIA GeForce RTX 2070 SUPER
Manufacturer:
NVIDIA
Model:
GeForce RTX 2070 SUPER
Device ID:
10DE-1E84
Revision:
A2
Subvendor:
NVIDIA (10DE)
Bus Interface:
PCI Express x16
Temperature:
25 °C
Driver version:
26.21.14.3630
BIOS Version:
90.04.76.40.60
Memory:
4095 MB
If there's any more you need let me know, I thought that's the mainly relevant information

About the BIOS, I think I already knew how to get into it, but from there I'm absolutely clueless what to do :unsure:
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
5,238
583
56
shadyownz

There is no personal information disclosed in a Speccy url report and the only people that need to worry about providing any requested url are those who do not have a legitimate version of Windows on their computer, up to you whether or not you provide the requested Speccy url but without being able to see a legit OS the PCHF Terms and rules clearly state that no assistance can be offered.
 
  • Like
Reactions: gus

shadyownz

PCHF Member
PCHF Member
Jan 6, 2020
7
0
shadyownz

There is no personal information disclosed in a Speccy url report and the only people that need to worry about providing any requested url are those who do not have a legitimate version of Windows on their computer, up to you whether or not you provide the requested Speccy url but without being able to see a legit OS the PCHF Terms and rules clearly state that no assistance can be offered.
I've never posted such a report anywhere and I'm not familiar with that stuff. It does say my real name in the folder pathes like "C/users/XXX/appdata". I can also see different IP adresses shown in the report + the country I'm living in. I don't know why I have to provide this information in order to prove my Windows version is legit. I find it really rude to suspect me of such things just because I'm worried about my privacy. I just hoped to get some help with my issue
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
5,238
583
56
I find it really rude to suspect me of such things just because I'm worried about my privacy. I just hoped to get some help with my issue
Where has it been suggested that your OS is not legit. it was as a courtesy explained to you why some people may not want to provide a Speccy url and really not sure what use folder paths or IP addresses are to anyone.

The crux of it is, Speccy is a renowned tool that is used by tech forums the world over, it does not disclose any personal information unless you upload the txt version without removing the Windows product key and above all it is secure.

More and more folk use a VPN these days so apart from the country in which you reside being irrelevant it could also be masked, your country is shown to be Germany below your forum name but likewise the information does not compromise you in any way.

In case you are not aware, Microsoft releases patches to correct problems with Windows and one or much such an update may resolve a members issue/s, without being able to see that the OS is fully up to date we as previously cannot verify that the OS is legit which in turn means that the OS cannot be updated and therefore any possible update/s that may actually fix the problem cannot be obtained.
 

shadyownz

PCHF Member
PCHF Member
Jan 6, 2020
7
0
Where has it been suggested that your OS is not legit. it was as a courtesy explained to you why some people may not want to provide a Speccy url and really not sure what use use folder paths or IP addresses are to anyone.

The crux of it is, Speccy is a renowned tool that is used by tech forums the world over, it does not disclose any personal information unless you upload the txt version without removing the Windows product key and above all it is secure.

More and more folk use a VPN these days so apart from the country in which you reside being irrelevant it could also be masked, your country is shown to be Germany below your forum name but likewise the information does not compromise you in any way.

In case you are not aware, Microsoft releases patches to correct problems with Windows and one or much such an update may resolve a members issue/s, without being able to see that the OS is fully up to date we as previously cannot verify that the OS is legit which in turn means that the OS cannot be updated and therefore any possible update/s that may actually fix the problem cannot be obtained.
I kind of sounded like an accusion when you said it in your previous post. I just wonder isn't the IP the recognizer for anyone to find me? Like I said, I'm not that much into all the technical stuff, just that things that I need on a daily base.

However, for me it doesn't show my country in my profile here, it probably shows for you because you have administration permissions. Anyways, now that you mentioned it in a public post, probably everyone else knows it too, no matter if I turned everything off in my profile settings here.

So is Microsoft observing this Forums and able to fix probable issues a member has?

Also I never heard of Speccy before, but that's probably cuz I'm usually not around such Forums. So if it clears up your doubts, here is the full speccy report:

 

Bruce

Forum Regular
Support Team
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Oct 8, 2017
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I see Windows was only recently installed, can I ask why - problems or was that the build date?
if it's the build date, then the rig still under warranty.

also another concern is the CPU temp of 91 degrees.
that's a tad on the high side.
another temperature monitor should be installed to double check that, or even getting into BIOS to confirm that temp.
Speccy does have a long standing bug of misreporting temps.
 

shadyownz

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Jan 6, 2020
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I see Windows was only recently installed, can I ask why - problems or was that the build date?
if it's the build date, then the rig still under warranty.

also another concern is the CPU temp of 91 degrees.
that's a tad on the high side.
another temperature monitor should be installed to double check that, or even getting into BIOS to confirm that temp.
Speccy does have a long standing bug of misreporting temps.
Thank you for your answer. That is infact the build date. I just bought this whole setup about 2 months ago. Would you say that's something I have to report to the company I bought it from as its irreparable? It's just a small defunktion but it kind of bothers me. I just wouldnt really want to give back the PC when it's not really neccessary.

About the degrees, it looks impossible to me that this parameter is true, as I made this report just after I turned the PC on. I doubt it would heat up to 91 degrees within a few minutes after I booted. What worries me is that the AMD Ryzen Master program also shows me a temperature around 90 degrees, but is it really possible to heat up that fast?

Also my EDC is also always above 90%, but I read that's a common thing on the new Ryzen Processors.

Any clues what could be the possible issue and what steps I could take in order to fix it?
 

gus

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@shadyownz please do not quote previous posts unnecessarily, it only adds to clutter. Please post your response in a blank posting box and click
2019-10-11_120653.jpg
 

Bruce

Forum Regular
Support Team
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Oct 8, 2017
1,147
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Yeppoon, QLD, Australia.
there could be a few things causing the temp spike.
first and foremost - it could be a false reading.
maybe badly applied thermal paste (too little or too much).
not enough cooling (fans or heatsink) to cater for the hardware.

we already have two separate software showing the same temp but as i said, get into BIOS and see what temps it is giving and install another monitor program like HWMONITOR to get two more samples.

but straight after startup, 90 degrees is unnervingly impressive.
add to that this power save issue and personally, I'd be taking it back for them to investigate.
the power save problem should be easily replicated in the store, so they'll know when they have it solved.

despite its overal importance to the grand scheme of things, you don't want to put up with it and 12 months down the track, when new problem B happens, give them any excuse to say sorry, problem A caused that but now you're out of warranty.
plus, although a 'hidden' cost and factored in, you actually have paid for a warranty service for the warranty period - so use it. :)
 

shadyownz

PCHF Member
PCHF Member
Jan 6, 2020
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Sorry for the late response, I'm mostly off due to health issues

As for the hardware and thermal paste and stuff, I don't have any clue about that and no way I'd dare to open my PC to do anything without proper knowledge of what I'm doing

I'll get HWMONITOR and see what it says about the temp

I wouldn't mind too much letting them check it if the store was anywhere close. I'll have to send it to them. However, if the problems remain there's no other way than doing this in order to use my warranty.

Thank you again for your help, I appreciate it a lot
 

phillpower2

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Sep 9, 2016
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shadyownz,

Please PM a member of staff should you require this thread to be re opened once you are fully recovered.
 
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