LiveKernelEvent 141

[Sunny]

Oh shoot. I’m really sorry.
I hadn’t even realized that I’d been quoting the previous messages. Not sure what I even did to make that happen.
I’m certainly going to make a donation. You guys have already proven vastly more helpful than my weeks of research and phone calls.

[phillpower2]

You are using the phrase crashed again which implies that you had a BSOD, if you did see the below;

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box

If there was no BSOD explain what happened exactly and what the computer was being used for at the time.

For you to do;

Download then run Speccy ( free ) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

Upload a new MTB log for us.

[phillpower2]

You are using the phrase crashed again which implies that you had a BSOD, if you did see the below;

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box

If there was no BSOD explain what happened exactly and what the computer was being used for at the time.

For you to do;

Download then run Speccy ( free ) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

Upload a new MTB log for us.

[phillpower2]

Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, [COLOR=rgb(184, 49, 47)]programs or games when they crash can on occasion close to the desktop but the computer will still be 100% functional.

[COLOR=rgb(44, 130, 201)]Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off, freezes or the screen goes black etc the behaviour should be described as the “computer shut down unexpectedly” or froze etc and not as having crashed [COLOR=rgb(184, 49, 47)]as the latter implies a software issue as opposed to an obvious hardware issue[COLOR=rgb(44, 130, 201)] when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.
[/COLOR][/COLOR][/COLOR][/COLOR]

[COLOR=rgb(184, 49, 47)][COLOR=rgb(44, 130, 201)][COLOR=rgb(184, 49, 47)][COLOR=rgb(44, 130, 201)]
Don’t let this consume too much of your efforts, short version of what you need do, when a game or programme does crash explain exactly what happened, this emphasised in what you were advised

#1 is correct.

#2 should have ben checked in the BIOS.

#3 What happened suggests a problem with either the game or the internet connection, this because you still had a fully working Windows OS.

#4 As explained in #3.

#5 A possible culprit being a suspect driver which w will check.

#6 and #7 suggests that there was a conflict with between your AMD drivers, the Nvidea drivers that you installed for some reason have not since uninstalled and Windows, the computer did not shut down because Windows recovered.

The below is from your Speccy report;
16/05/2025 NVIDIA - Display - 32.0.15.6094
NVIDIA Display driver update released in August 2024
15/05/2025 9NF8H0H7WMLT-NVIDIACorp.NVIDIAControlPanel
9NF8H0H7WMLT-1152921505698699328
15/05/2025 NVIDIA - Display - 32.0.15.6094
NVIDIA Display driver update released in August 2024
15/05/2025 Advanced Micro Devices, Inc. - Display - 32.0.12

Also from your Speccy report;
Operating System
Windows 11 Home 64-bit
Computer type: Virtual
[COLOR=rgb(184, 49, 47)]Installation Date: 23/11/2024 11:12:39 pm

Windows is shown to be a not too distant install and a lazy one at that, called lazy as rather than it be done properly the system for the main has just been allowed to work using Windows own generic drivers, how it should have been done and for as to why is explained in my canned info below;
Once Windows has been clean installed you must then install first the MBs chipset drivers then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer ** or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.

The reason why this procedure is so important, the chipset is what enables the MB to be able to communicate with all the hardware + are the first drivers that Windows looks for on boot.

We will leave it at that for now.

Fwiw, we volunteer because we want to and as long as members work with and keep us up to date a thread never goes unanswered.[/COLOR][/color][/color][/color][/color]

[phillpower2]

Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, [COLOR=rgb(184, 49, 47)]programs or games when they crash can on occasion close to the desktop but the computer will still be 100% functional.

[COLOR=rgb(44, 130, 201)]Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off, freezes or the screen goes black etc the behaviour should be described as the “computer shut down unexpectedly” or froze etc and not as having crashed [COLOR=rgb(184, 49, 47)]as the latter implies a software issue as opposed to an obvious hardware issue[COLOR=rgb(44, 130, 201)] when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.
[/COLOR][/COLOR][/COLOR][/COLOR]

[COLOR=rgb(184, 49, 47)][COLOR=rgb(44, 130, 201)][COLOR=rgb(184, 49, 47)][COLOR=rgb(44, 130, 201)]
Don’t let this consume too much of your efforts, short version of what you need do, when a game or programme does crash explain exactly what happened, this emphasised in what you were advised

#1 is correct.

#2 should have ben checked in the BIOS.

#3 What happened suggests a problem with either the game or the internet connection, this because you still had a fully working Windows OS.

#4 As explained in #3.

#5 A possible culprit being a suspect driver which w will check.

#6 and #7 suggests that there was a conflict with between your AMD drivers, the Nvidea drivers that you installed for some reason have not since uninstalled and Windows, the computer did not shut down because Windows recovered.

The below is from your Speccy report;
16/05/2025 NVIDIA - Display - 32.0.15.6094
NVIDIA Display driver update released in August 2024
15/05/2025 9NF8H0H7WMLT-NVIDIACorp.NVIDIAControlPanel
9NF8H0H7WMLT-1152921505698699328
15/05/2025 NVIDIA - Display - 32.0.15.6094
NVIDIA Display driver update released in August 2024
15/05/2025 Advanced Micro Devices, Inc. - Display - 32.0.12

Also from your Speccy report;
Operating System
Windows 11 Home 64-bit
Computer type: Virtual
[COLOR=rgb(184, 49, 47)]Installation Date: 23/11/2024 11:12:39 pm

Windows is shown to be a not too distant install and a lazy one at that, called lazy as rather than it be done properly the system for the main has just been allowed to work using Windows own generic drivers, how it should have been done and for as to why is explained in my canned info below;
Once Windows has been clean installed you must then install first the MBs chipset drivers then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer ** or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.

The reason why this procedure is so important, the chipset is what enables the MB to be able to communicate with all the hardware + are the first drivers that Windows looks for on boot.

We will leave it at that for now.

Fwiw, we volunteer because we want to and as long as members work with and keep us up to date a thread never goes unanswered.[/COLOR][/color][/color][/color][/color]

[Sunny]

Windows 11 almost seems like marketing for Linux at this point. It’s annoying that it worked flawlessly for months and then suddenly failed and started freezing religiously in almost every game (or maybe I should feel happy I got so much out of it despite my lazy install).
I’ll research how to get my own chipset/ssd/graphics drivers in before Windows gets its grubby mitts on them (I remember it being a little convoluted) and do a fresh installation.

I got those Nvidia drivers a few days ago to swap in a 2080s for testing (I’d been informed that my 7900xtx was a possible culprit). I used DDU in safe mode to remove drivers and shut down before swapping the cards each time so I was surprised to learn that the Nvidia one is still on there. Ah well, now I know how to check. Thank you.

And I FINALLY see my mistake with the terminology… I swear man, I read what you said but my brain just refused to process it. I’ve been learning English for a while now but my comprehension clearly still needs some work

You and xrobwx71 have both been amazing. Thank you for the time, energy and patience.

Seriously, thank you.

[Sunny]

Windows 11 almost seems like marketing for Linux at this point. It’s annoying that it worked flawlessly for months and then suddenly failed and started freezing religiously in almost every game (or maybe I should feel happy I got so much out of it despite my lazy install).
I’ll research how to get my own chipset/ssd/graphics drivers in before Windows gets its grubby mitts on them (I remember it being a little convoluted) and do a fresh installation.

I got those Nvidia drivers a few days ago to swap in a 2080s for testing (I’d been informed that my 7900xtx was a possible culprit). I used DDU in safe mode to remove drivers and shut down before swapping the cards each time so I was surprised to learn that the Nvidia one is still on there. Ah well, now I know how to check. Thank you.

And I FINALLY see my mistake with the terminology… I swear man, I read what you said but my brain just refused to process it. I’ve been learning English for a while now but my comprehension clearly still needs some work

You and xrobwx71 have both been amazing. Thank you for the time, energy and patience.

Seriously, thank you.

[phillpower2]

I’ll research how to get my own chipset/ssd/graphics drivers in before Windows gets its grubby mitts on them (I remember it being a little convoluted) and do a fresh installation.

Best thing that you could do is start afresh but do it properly this time, this not just regarding the driver installation but also by putting Windows on its own partition away from your personal data etc, see my canned info below;
Reasons why Windows should always be installed on either its own drive or on a separate partition on a larger drive;

It reduces the amount of free space that is required to be kept available + it makes creating a regular back a whole lot easier.

It helps avoid corruption and malware attack.

Windows will boot up quicker on its own partition as it does not need to install drivers for any third party programs.

[COLOR=rgb(44, 130, 201)]Note : A 256GB SSD or separate partition on a larger capacity drive should be the minimum capacity allowed for.[/COLOR]

[phillpower2]

I’ll research how to get my own chipset/ssd/graphics drivers in before Windows gets its grubby mitts on them (I remember it being a little convoluted) and do a fresh installation.

Best thing that you could do is start afresh but do it properly this time, this not just regarding the driver installation but also by putting Windows on its own partition away from your personal data etc, see my canned info below;
Reasons why Windows should always be installed on either its own drive or on a separate partition on a larger drive;

It reduces the amount of free space that is required to be kept available + it makes creating a regular back a whole lot easier.

It helps avoid corruption and malware attack.

Windows will boot up quicker on its own partition as it does not need to install drivers for any third party programs.

[COLOR=rgb(44, 130, 201)]Note : A 256GB SSD or separate partition on a larger capacity drive should be the minimum capacity allowed for.[/COLOR]

[Sunny]

Understood. I’ll do that for sure.
I do have a second NVMe drive (1TB) that I barely use but I might just go for the partition on the main 2TB one. As you say, having it separated entirely from other data would make this process much easier in future.

I’m assuming that I’ll be promted to install drivers (from USB) at some point in the installation process right? Is there anything in particular I should be aware of in regards to Windows forcing its own drivers during those steps?

[Sunny]

Understood. I’ll do that for sure.
I do have a second NVMe drive (1TB) that I barely use but I might just go for the partition on the main 2TB one. As you say, having it separated entirely from other data would make this process much easier in future.

I’m assuming that I’ll be promted to install drivers (from USB) at some point in the installation process right? Is there anything in particular I should be aware of in regards to Windows forcing its own drivers during those steps?

[phillpower2]

I do have a second NVMe drive (1TB) that I barely use but I might just go for the partition on the main 2TB

Not the way to go, once you are ready to do the clean install of Windows 11 and the system drivers, I would remove the 2TB SSD from the system and clean install Windows 11 and the system drivers to the 1TB SSD and once Windows 11 was all sorted I would partition that SSD so as to separate Windows from any future personal data that you will be saving to the device.

Once happy that all the above is all done successfully, put the 2TB SSD back in and get rid of the old version of Windows 11 on the device.

I’m assuming that I’ll be promted to install drivers (from USB) at some point in the installation process right?

No, that is how you end up with the type of problems that you are having now, the driver procedure was explained in my reply #19 and for as to why.

For how to stop Windows 11 checking for updates when clean installing see the copy/paste steps below;

To prevent Windows 11 from checking for updates during a clean install, you can choose to skip the “Get Important Updates” screen during the installation process. This allows you to proceed with the installation without downloading and applying updates upfront.

Here’s how to skip the update check during a clean install:

1. Run the Setup application:

Locate the “Setup” application within the Windows 11 ISO file and run it to start the installation process.

1. Skip the “Get Important Updates” screen:

During the installation, a screen will appear asking if you want to get important updates. Choose the option “Not now” or “Skip” to proceed without updating.

1. Continue with the installation:

Follow the remaining prompts to complete the installation process, such as accepting the license terms and choosing what to keep.

[phillpower2]

I do have a second NVMe drive (1TB) that I barely use but I might just go for the partition on the main 2TB

Not the way to go, once you are ready to do the clean install of Windows 11 and the system drivers, I would remove the 2TB SSD from the system and clean install Windows 11 and the system drivers to the 1TB SSD and once Windows 11 was all sorted I would partition that SSD so as to separate Windows from any future personal data that you will be saving to the device.

Once happy that all the above is all done successfully, put the 2TB SSD back in and get rid of the old version of Windows 11 on the device.

I’m assuming that I’ll be promted to install drivers (from USB) at some point in the installation process right?

No, that is how you end up with the type of problems that you are having now, the driver procedure was explained in my reply #19 and for as to why.

For how to stop Windows 11 checking for updates when clean installing see the copy/paste steps below;

To prevent Windows 11 from checking for updates during a clean install, you can choose to skip the “Get Important Updates” screen during the installation process. This allows you to proceed with the installation without downloading and applying updates upfront.

Here’s how to skip the update check during a clean install:

1. Run the Setup application:

Locate the “Setup” application within the Windows 11 ISO file and run it to start the installation process.

1. Skip the “Get Important Updates” screen:

During the installation, a screen will appear asking if you want to get important updates. Choose the option “Not now” or “Skip” to proceed without updating.

1. Continue with the installation:

Follow the remaining prompts to complete the installation process, such as accepting the license terms and choosing what to keep.

[Sunny]

Yup. That makes sense. I was planning to format/wipe both drives anyway.
I suppose that having windows on the smaller, less used SSD means that it’s separated from everything as much as possible.
I was hoping to keep the smaller drive completely clear for recording gameplay sessions but I suppose it won’t hurt much with how fast modern drives are.

Alrighty. I’ll get to it.

[Sunny]

Yup. That makes sense. I was planning to format/wipe both drives anyway.
I suppose that having windows on the smaller, less used SSD means that it’s separated from everything as much as possible.
I was hoping to keep the smaller drive completely clear for recording gameplay sessions but I suppose it won’t hurt much with how fast modern drives are.

Alrighty. I’ll get to it.