Online but not Online

[putz123]

Online but not online!
What causes the Icons ( email- flask-images and pic.) on Google page, top right corner to load ?They load an instant after the full page is loaded. When they are loaded but then disappear after being loaded I can not use the internet even though everything says I’m online, connected. Online sites/pages simply will not load. Period.

[xrobwx71]

Hi @putz123 I had this issue in the past, try the following.

run Regedit

and go to this key

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\servic es\NlaSvc\Parameters\Internet]

then look at the key named

“EnableActiveProbing”

look for this value, if it is 0 make it 1 and reboot

If it is 1 change to 0, reboot then change to 1 and reboot

[veeg]

Hello

Could be that Win 7 is not supported by Google these days..

[putz123]

Hi @putz123 I had this issue in the past, try the following.

run Regedit

and go to this key

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\servic es\NlaSvc\Parameters\Internet]

then look at the key named

“EnableActiveProbing”

look for this value, if it is 0 make it 1 and reboot

If it is 1 change to 0, reboot then change to 1 and reboot

I done that.Now have to wait to see. Thanks alot.

[putz123]

Hello

Could be that Win 7 is not supported by Google these days..

Dont think thats it. I have 2 other PC running Win 7 with no problems

[Malnutrition]

@putz123 First start by uninstalling any and all third party antivirus/firerwall, after that a reboot will be needed.

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If there is still an issue.
[ul]
[li]Open your device manager.[/li][li]Hit the start button then copy and paste [COLOR=rgb(184, 49, 47)]devmgmt.msc[COLOR=rgb(184, 49, 47)] into the start search box hit enter.[/li][li]Left click the + next to network adapters, right click and un-install your wireless driver.[/li][li]Then your ethernet driver, make sure and [COLOR=rgb(184, 49, 47)]do not tick the box that says delete driver.[/li][li]Reboot your machine after you have completed this step!![/li][li]Windows will auto reinstall the drivers upon rebooting; this essentially refreshes the drivers.[/li][li]Sometimes this will clear issues like yours.[/li][/ul]

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If there is still an issue., you may want to save this batch file on another machine and transfer it to the machine in question. [COLOR=rgb(184, 49, 47)](or you can type it out)

Open a notepad and copy the entire content of the code box below.
Paste the txt into the notepad. Save the file to your desktop as InternetFlush.bat
Now you will right click the on InternetFlush.bat and run as administrator.
Note: If you are using a third party firewall – you will want to leave out the top two lines of the script.
At the end of the batch file there will be a prompt to
Warning: This batch file will reboot your machine when complete! Save all work prior to running!!

   [IMG alt="a49p8K2.png"]https://i.imgur.com/a49p8K2.png



  [Code]

netsh advfirewall reset
netsh advfirewall set allprofiles state ON
ipconfig /flushdns
netsh winsock reset catalog
netsh int ip reset c:\resetlog.txt
ipconfig /release
ipconfig /renew
netsh int ipv4 reset
netsh int ipv6 reset
bitsadmin /reset /allusers
reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Pol icy\Local /f
reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Pol icy\Local /f
shutdown -r[/code][/COLOR][/COLOR][/COLOR][/COLOR]

[putz123]

@putz123 First start by uninstalling any and all third party antivirus/firerwall, after that a reboot will be needed.

---

---

If there is still an issue.
[ul]
[li]Open your device manager.[/li][li]Hit the start button then copy and paste [COLOR=rgb(184, 49, 47)]devmgmt.msc[COLOR=rgb(184, 49, 47)] into the start search box hit enter.[/li][li]Left click the + next to network adapters, right click and un-install your wireless driver.[/li][li]Then your ethernet driver, make sure and [COLOR=rgb(184, 49, 47)]do not tick the box that says delete driver.[/li][li]Reboot your machine after you have completed this step!![/li][li]Windows will auto reinstall the drivers upon rebooting; this essentially refreshes the drivers.[/li][li]Sometimes this will clear issues like yours.[/li][/ul]

---

---

If there is still an issue., you may want to save this batch file on another machine and transfer it to the machine in question. [COLOR=rgb(184, 49, 47)](or you can type it out)

Open a notepad and copy the entire content of the code box below.
Paste the txt into the notepad. Save the file to your desktop as InternetFlush.bat
Now you will right click the on InternetFlush.bat and run as administrator.
Note: If you are using a third party firewall – you will want to leave out the top two lines of the script.
At the end of the batch file there will be a prompt to
Warning: This batch file will reboot your machine when complete! Save all work prior to running!!

   [IMG alt="a49p8K2.png"]https://i.imgur.com/a49p8K2.png



  [Code]

netsh advfirewall reset
netsh advfirewall set allprofiles state ON
ipconfig /flushdns
netsh winsock reset catalog
netsh int ip reset c:\resetlog.txt
ipconfig /release
ipconfig /renew
netsh int ipv4 reset
netsh int ipv6 reset
bitsadmin /reset /allusers
reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Pol icy\Local /f
reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Pol icy\Local /f
shutdown -r[/code]
[/COLOR][/COLOR][/COLOR][/COLOR]

[COLOR=rgb(184, 49, 47)][COLOR=rgb(184, 49, 47)][COLOR=rgb(184, 49, 47)][COLOR=rgb(184, 49, 47)][/color][/color][/color][/color]

[putz123]

Copmpleted your instructions. Now waiting for results.Let you back if I dont forget. Thanks

[putz123]

Nope. that wasnt it either..all programs,etc that are installed were already installed several months before this problem accured.

Any other suggestions? those Google icons still dissapear randomly.

[xrobwx71]

Can you capture what you are seeing and post it here?

[Malnutrition]

Also, can you transfer and run these two tools on the sick machine, then post the logs.

Please download MiniToolBox and save it to your desktop.
Run the program by right clicking on it and selecting Run as administrator.
When the program opens check mark Select All Then hit GO
Please post the log in your next reply. Attach or copy and paste, whatever is easier for you.

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Download and unzip farbar service scanner to your desktop, right click and run as admin…check all boxes and hit scan.
Post the log created.

[Malnutrition]

all programs,etc that are installed were already installed several months before this problem accured.

Sometimes an antivirus or firewall or vpn can cause issues such as your out of the blue even after being installed for years. I have been helping on forums for 15 or so years and seen some strange things make a computer lose an internet connection things you would never suspect.

[putz123]

Can you capture what you are seeing and post it here?

Actually, its what im not seeing. All is Okay except when the 5 icons disapear on google..
You load GOOGLE browser, the page has the 5 icons (top right corner showing -email-Images-flask-dots and pic). Thats all there is to it. When those 5 icons do not load, when they dissapear, I can no longer load and web sites…I can still work on non online pages,etc. I know I do not express myself very clearly.

[putz123]

Here is the text

[xrobwx71]

You are using an old version of Chrome 109.0.5414.120 which may have depreciated parts.

The latest version is 126.0.6478.115

I would suggest you uninstall the current version and download and install the latest.