How AI is disrupting the role of call centres and call centre staff

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  • PCHF IT Feeds
    PCHF Bot
    • Jan 2015
    • 54578

    #1

    How AI is disrupting the role of call centres and call centre staff

    Artificial intelligence could eliminate many white-collar jobs in coming decades. Its effects are already being felt in the call centre industry, but there is still no substitute for the human touch

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