How do I remove "Cleanmyphone"?

[Kristof]

A friend has a Samsung Tab A9 and uses it to mainly play games. At some time she must have tapped on an advert to install the Cleanmyphone app.

This is very intrusive and pops up all the time with frightening messages telling her that she has a virus and needs to download things to sort it out.

She has Avast anti virus installed and that reports that all is OK.

Cleanmyphone doesn’t appear in the apps list in settings, neither does it appear in the apps list in the Play Store. But it does have a tab that appears on the tablets home screen. Tapping and holding on this doesn’t do anything.

Any ideas on how to uninstall it please?

[veeg]

Hello

Let me get you some help.

@Malnutrition

[PeterOz]

Whilst waiting for @Malnutrition
Browser Data:
[ul]
[li]Clear browser cache and cookies: If you suspect the notification is coming from your browser, clear the browser’s cache and cookies. [/li]

[li]Disable site notifications: In your browser settings, find the site notifications section and disable notifications from suspicious websites. [/li][/ul]
OR

Safe Mode:
[ul]
[li]Boot into safe mode: Turn off your tablet, then turn it back on. When the Samsung logo appears, press and hold the Volume Down button. If successful, “Safe mode” will display. [/li]

[li]Remove suspicious apps: In safe mode, uninstall any recently installed or updated apps that you suspect are malicious. [/li]

[li]Exit Safe Mode: Restart your tablet normally. [/li][/ul]
Does she have the data backed up?

[Kristof]

Thanks for your replies.

She’s elderly and only uses it for games, emails and chatting with her son on Teams, so no data to speak of.

I won’t see her until next Thursday so will update you then.

[PeterOz]

Factory Reset (Last Resort):
[ul]
[li]If the virus persists, back up your important data. [/li]

[li]Go to Settings > General management > Reset > Factory data reset. [/li]

[li]Confirm the reset and follow the on-screen instructions. [/li][/ul]

[Malnutrition]

I am unsure about android to be honest. best bet as far as i know. malwarebytes

https://play.google.com/store/apps/details?id=org.malwarebytes.antimalware&hl=en_US

[phillpower2]

SD Maid 2/SE - System Cleaner

[Bastet]

Revo Uninstaller has an Android app I believe.
I’d also check to see if the app has a subscription & if so to cancel it.
I suspect though that the phone will need resetting to factory default.

[Bastet]

Great to hear.

[PeterOz]

@veeg close please