I use a laptop - Acer Predator Helios 300 i7 9th Gen - (16 GB/1 TB HDD/256 GB SSD/Windows 10 Home/6 GB Graphics/NVIDIA GeForce RTX 2060) PH315-52-74DX (1 year old).
I recently updated to the latest NVIDIA Studio driver and since then, Chrome, SketchUp and Enscape softwares have started causing system crashes. I see blue screen of death errors like: "Kernel Data Inpage Error", "Critical Process Died" very frequently. Once there was "DPC Watchdog Violation", "System Service Exception", "Page Fault in Nonpaged area" as well (screenshots attached). I have tried reinstalling these softwares, I have tried reverting back to the previous Nvidia Driver and then reinstalling the softwares, but the problem still persists.
I have also noticed that the task manager values of GPU usage reaches 100%, and the Power Usage and Power Usage Trend is "Very High" when these three software are in use. (Attaching screenshots below). I am wondering if these crashes and task manager values are interrelated.
I am unable to use Google Chrome and Sketchup+Enscape at the same time (I was able to do it before comfortably without lags or any crashes).
I have also tried the Command Prompt sfc/scannow, drive scans and fixes but it detects some corrupt files and fixes. It doesn't make a difference though.
It barely used to crash (used for a year) before this update.
Since two days, when the laptop crashes and restarts, it gets stuck and doesn't boot at all. I need to long press the power button for it to boot again, but then it gets stuck on the "Predator" welcome screen.
I would appreciate any help right now! Thank you!
I recently updated to the latest NVIDIA Studio driver and since then, Chrome, SketchUp and Enscape softwares have started causing system crashes. I see blue screen of death errors like: "Kernel Data Inpage Error", "Critical Process Died" very frequently. Once there was "DPC Watchdog Violation", "System Service Exception", "Page Fault in Nonpaged area" as well (screenshots attached). I have tried reinstalling these softwares, I have tried reverting back to the previous Nvidia Driver and then reinstalling the softwares, but the problem still persists.
I have also noticed that the task manager values of GPU usage reaches 100%, and the Power Usage and Power Usage Trend is "Very High" when these three software are in use. (Attaching screenshots below). I am wondering if these crashes and task manager values are interrelated.
I am unable to use Google Chrome and Sketchup+Enscape at the same time (I was able to do it before comfortably without lags or any crashes).
I have also tried the Command Prompt sfc/scannow, drive scans and fixes but it detects some corrupt files and fixes. It doesn't make a difference though.
It barely used to crash (used for a year) before this update.
Since two days, when the laptop crashes and restarts, it gets stuck and doesn't boot at all. I need to long press the power button for it to boot again, but then it gets stuck on the "Predator" welcome screen.
I would appreciate any help right now! Thank you!
Attachments
-
590.1 KB Views: 139
-
379.9 KB Views: 145
-
778 KB Views: 119
-
95 KB Views: 120
-
40.7 KB Views: 77
-
45.3 KB Views: 60
-
96 KB Views: 55
-
101.8 KB Views: 51
-
42.9 KB Views: 52
-
113.8 KB Views: 42
-
51.1 KB Views: 47
-
78.2 KB Views: 49