Hi there,
I've got a Dell Optiplex 7020 MT which was crashing mostly after I resume it from hibernation (and continue playing a game or performing a heavy task, or sometimes even when just browsing). Instead of finding the root cause, I decided to re-install the OS (Windows 10Pro x64) afresh but that somehow seems to have worsened the problem as now the PC won't even complete the boot process at times. It would reach the login screen (no password so it would load) and just freeze. The keyboard keys work (caps lock, num lock), the HDD LED indicator on the front of the PC shows that it is not stuck. This forces me to do a hard reboot and then it would work. Event Viewer doesn't reveal much to me at least. Previously I was seeing kernel power error 41 or something of that nature.
Speccy: http://speccy.piriform.com/results/DGV2mTfmUljY7sEmRUbvt7Y
I can only see 2 .dmp files (attached) which are from the day reinstalled the OS while the PC froze some minutes ago as well when I powered it on. I've exported the event logs for today and all of the others from event viewer as 2 separate files for ease of accessibility.
I had 3 SATA HDDs connected and disconnecting one of them made me believe that I sorted the issue.. apparently not.
Any leads? What further information do you require to be able to assist me?
I've got a Dell Optiplex 7020 MT which was crashing mostly after I resume it from hibernation (and continue playing a game or performing a heavy task, or sometimes even when just browsing). Instead of finding the root cause, I decided to re-install the OS (Windows 10Pro x64) afresh but that somehow seems to have worsened the problem as now the PC won't even complete the boot process at times. It would reach the login screen (no password so it would load) and just freeze. The keyboard keys work (caps lock, num lock), the HDD LED indicator on the front of the PC shows that it is not stuck. This forces me to do a hard reboot and then it would work. Event Viewer doesn't reveal much to me at least. Previously I was seeing kernel power error 41 or something of that nature.
Speccy: http://speccy.piriform.com/results/DGV2mTfmUljY7sEmRUbvt7Y
I can only see 2 .dmp files (attached) which are from the day reinstalled the OS while the PC froze some minutes ago as well when I powered it on. I've exported the event logs for today and all of the others from event viewer as 2 separate files for ease of accessibility.
I had 3 SATA HDDs connected and disconnecting one of them made me believe that I sorted the issue.. apparently not.
Any leads? What further information do you require to be able to assist me?
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