New(ish) Gaming PC won't stop freezing

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manu0221

PCHF Member
Jan 27, 2020
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Around the ond of October of 2019, I got a new Gaming PC built up. I never got any problems until recently.

These last days I have had some performance problems while playing my games, I've been playing a lot of Fortnite (at first I thought it could be only a problem of Fortnite, but it had also happened in other games like Counter-Strike: Global Offensive or simply just uusing Google Chrome or a desktop applications), so I've been noticing the problem while playing it.

The problem is that between moments the PC freezes completely for about 5-10 seconds (the game doesn't freeze, the PC freezes entirely). When it's frozen the sound gets glitchy, when it suddenly starts working again, the games FPS drops to about 15 and raises back to 50-60 in a couple of seconds. It doesn't happen too frequently (it happens between 15 to 40 minutes approximately) but I don't think is something normal to happen.

There are days it happens more frequently or it freezes for more time, and there been some days that it happened so much that I had to reboot the PC and, when it booted up, the PC worked very slowly (it took about two minutes to unlock and when the desktop loaded I tried opening some apps and it took other two minutes to open it)

I thought it could be something that is my fault because I cleaned the PC (at the beggining of January). I cleaned it from the outside with a vaccum (at a low power), and from the inside, I used a micro fiber cloth and a little drawing paint-brush (that wasn't used, meaning it didn't have any paint on it). I had some trouble when I set it up after cleaning it, at first, it didn't boot up but it turned out it was because I plugged in the main power cable wrong (it was kind of loose), so I plugged it in again and I may have broken the cable or the input port because a couple of weeks later I accidentaly hit the PC and the screen tutned off and on again in a split second, and another time I hit it again but accidentaly harder than before and the PC rebooted. That last time I tried to plug the main cable further in thinking it could be loose, but when I tried it, the screen turned off and the PC made a noise (an electricity noise) soo I stopped and left it like that.

These are my PC specs:
Graphic card: GeForce GTX 1660 Ti
Processor: Intel Core i5-9600K CPU @ 3.70GHz
RAM: Kingston Fury 8GB DDR4 (x2)
Motherboard: Mother Asus z370
Hard-drive: 1TB WD
SSD: 240GB WD
Cooler: Watercool Aerocool Pulse

And these are some software specs:
Controller version: 441.66
Windows Version: 1903

Those are all the details, what do you think I should do? Did I actually break something? Is it normal or is the PC faulty? Should I get it checked up with a technic? Any answers are helpful.

Thanks a lot!
 
Hi manu0221, Welcome to PCHF! :)

What power supply does your computer have? I would re-seat all the cables coming from the power supply to make sure you don't have a lose connection anywhere. Also are you overclocking any components?

Have you tried setting the power plan to high performance in Control Panel?
 
Hi manu0221, Welcome to PCHF! :)

What power supply does your computer have? I would re-seat all the cables coming from the power supply to make sure you don't have a lose connection anywhere. Also are you overclocking any components?

Have you tried setting the power plan to high performance in Control Panel?



Hello! Thanks a lot in advance for your reply.

I'm so sorry, but I could not figure out which power supply does my computer have because I could not find it on my PC (the cabinet has window that allows to see its components) and I did not find a way to search it online. I apologise again due to the lack of information provided.

I thought about re-plug in all the cables of my PC, but I'm affraid I might break something because of that electricity sound it makes and due to the fact that my computer starts to turn off and on spontaneously (as I mentioned). I thought about unplugging the whole PC, plug each cable into the PC (making sure it doesn't stay loose) and then plug it in the outlets, but I don't want to do it myself because even if it isn't powered while I plug the cables in, that does not mean that I could break something. I thought to go talk it to the person who built my PC and have it checked out by him. This is my first Gaming PC, and it was quite expensive, I can't afford to break it, I hope you understand. Do you think it's a good idea to do that? Or perhaps you have a better idea, as I said before, any reply is helpful.

I did not quite understand what you mean by "overclocking components"? Would you be so kind to explain what that is so I can provide you the right information?

I did change my power plan settings to high performance, I'll see how that goes and keep you updated if it helps or not, thanks for the tip!

Your help is appreciated!
Sincerely, manu0221
 
Since you are not comfortable taking apart your computer on your own, I would suggest having someone who can assist with re-seating all the cables on the power supply and even replace the power supply with another unit as you could have a faulty power supply that could be causing this issue.

Regarding overclocking here is an article that explains what it is, What Is Overclocking? The Beginner’s Guide to Understanding How Geeks Speed Up Their PCs.

Since you are not familiar with overclocking then you most likely are not overclocking any components which is good.
 
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Since you are not comfortable taking apart your computer on your own, I would suggest having someone who can assist with re-seating all the cables on the power supply and even replace the power supply with another unit as you could have a faulty power supply that could be causing this issue.

Regarding overclocking here is an article that explains what it is, What Is Overclocking? The Beginner’s Guide to Understanding How Geeks Speed Up Their PCs.

Since you are not familiar with overclocking then you most likely are not overclocking any components which is good.



Thanks for your advice and for the information you provided! I will see if I can have it ckecked up and have the cables re-seat in the near future.

-manu0221
 
@manu0221 please don't quote previous messages, only makes for unnecessary mess.
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Any update for us? This thread will be closed if not replied to within 48hrs.
 
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