Solved Internet is only slow on my new Laptop (Wifi or Ethernet)

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thetinfoiltitan

PCHF Member
Apr 9, 2021
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Hi there,

So I recently purchased a laptop that arrived two days ago. This laptop is what I would regard as a pretty decent gaming laptop, an ASUS DASH F15 2021.

The laptop itself is fast, booting programmes and games is quick and easy.

The issue I am getting is from my internet speeds. At the moment it is averaging about 1 - 2Mbps, I have tested on other devices on the same network and they will easily get 40Mbps. I have tried connecting the laptop to the router and still the internet is not going any faster. Something is throttling the speeds.

I have tried updating everything there was to update on the Laptop - Bios, drivers etc - and still no change. I have tried uninstalling and reinstalling the network driver, no change.

In a way it feels like the speed on this laptop has become worse over the two and a bit days I've had it. I downloaded Outriders within an hour and Photoshop within ten minutes on the first day of purchasing it. It's only really been the last day and a half that the speeds have crashed.

I've looked around and some have mentioned that it could be a third party anti virus being the issue - but I do not have a third party - I am currently using Windows Firewall, I did install Malwarebytes but this was after the issue began to check if I had picked up something. Of course nothing came up.

I feel like I'm one step away from having to return the device - which I'd rather not do of course - I've been waiting for it for around three weeks now and was just getting into the swing of PC Gaming.

In Network Adapters it lists:
Intel(R) Wi-Fi 6 AX201 160MHz
Realtek PCle GbE Family Controller

Let me know if any additional info is required.
 
Hello

You could try this, according from what i read the laptop comes with McAfee antivirus.. Stop McAfee and do a speed test..

@Rustys
 
So I tried the Ethernet cable again -- this seems to be working fine now - it is just the Wireless internet that seems to be throttled - the comparisons is
0.14Mbps on Wireless
71Mbps on Ethernet

On other devices using Wireless getting around 40Mbps

I assume it's maybe something Nvidia or Asus have preinstalled that may be throttling the Wireless, no idea how I would identify this though.
 
Can you Download and run and then post. https://www.ccleaner.com/speccy/download
To post: https://www.ccleaner.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web

You should run wired when gaming - But still have to look at why speed is crap.
Posted here - http://speccy.piriform.com/results/75CuKo0fqhpXPYy6qBTwtCT
Yeah, I will wire up when gaming. I wanted to use this for work and on the go to (once we're allowed to leave the house), typically where I sit while working from home has no access point. My wife takes the desk for working.

EDIT - Previous link I had ethernet cable plugged in - here it is on WIFI http://speccy.piriform.com/results/bhoyWUPfRMLZkuEyIoPRJHJ
 
Update - I reset my router and rebooted my PC and even though I have done this many times already it now seems to be responding correctly. I've tested the speed every half hour and it's showing a consistent 70Mbps on each test.

No idea what was going on, haha. Hopefully it won't happen again.

Thanks for your suggestions Peter and Veeg
 
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