Solved First High End PC Build Crashes and restarts at random times

phillpower2 · Oct 30, 2022

Hello ShapNav,

Notice that your RAM is not on the ASUS support list here

Lets get get some info on your hardware set up etc;

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

Regarding your thread title, see the below;

Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, programs or games when they crash can on occasion close to the desktop but the computer will still be 100% functional.

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off, freezes or the screen goes black etc the behaviour should be described as the "computer shut down unexpectedly" or froze etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.

ShapNav · Oct 30, 2022

phillpower2 said:
Hello ShapNav,

Notice that your RAM is not on the ASUS support list here

Lets get get some info on your hardware set up etc;

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

Regarding your thread title, see the below;

Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, programs or games when they crash can on occasion close to the desktop but the computer will still be 100% functional.

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off, freezes or the screen goes black etc the behaviour should be described as the "computer shut down unexpectedly" or froze etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.

Hello Philpower2, thank you for the quick response.

Interesting about the RAM, do you think that would be the sole cause? I did enable EXPO in the BIOS to get the 6000mhz. Please see below Speccy URL:

http://speccy.piriform.com/results/T3Cn3Yx8eRYeiuk8plmzmnQ

Thanks
Tom

phillpower2 · Oct 30, 2022

Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed,, thanks.

We need to get your PC set up so that it runs stable as a starting point, once we have done that you can head off and start tweaking things to your hearts content.

Some RAM info then some feedback regarding your Speccy report;

ShapNav said:
RAM: Corsair Vengeance EXPO 32GB (2X16GB) DDR5 PC5-48000C36 6000MHz Dual Channel Kit - Black (CMK32GX5M2D6000Z36)

That is the wrong RAM for your CPU, AMD state here up to 5200MHz and if you have XMP or DOCP enabled the RAM will get auto OCd past what the CPU can handle and the PC fall over.

Restore the MBs default factory settings in the BIOS, they are sometimes listed as one of the following " factory defaults" "most stable" or on newer boards "optimized" please note that if you have both the "most stable" and the "optimized" options in the BIOS you should choose the most stable" option as in this instance the "optimized" settings are a form of overclocking that can cause instability.
Save the new settings, exit the BIOS, restart the computer, test by using the computer as you normally would, post back with an update once you have done this.

Power Profile
Active power scheme: GameTurbo (High Performance)

Change the Windows Power Plan to Balanced, Ultra and High Performance are a form of overclocking that is known to cause stability and overheating issues, the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power.

The below are the first drivers that you installed and sorry to say it shows that the drivers were incorrectly installed, as in none important drivers being installed before critical drivers had/have been.

22/10/2022 SteelSeries ApS - Extension - 1.0.4.0
SteelSeries ApS Extension driver update released in June 2022
22/10/2022 Intel - Net - 1.0.2.22
Intel Net driver update released in July 2021
22/10/2022 Advanced Micro Devices, Inc - System - 2.2.0.121
Advanced Micro Devices, Inc System driver update released in
September 2019
22/10/2022 9NF8H0H7WMLT-NVIDIACorp.NVIDIAControlPanel
9NF8H0H7WMLT-1152921505695415093

Once Windows has been clean installed you must then install first the MBs chipset drivers, then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.

You are welcome btw

ShapNav · Oct 30, 2022

Thank you for the detailed feedback.

I will order new more compatible RAM, just a question on the MB support page you linked it states it can receive up to 6000MHz yet the above says 5200Mhz, as I am in the UK stocks are limited and there seems to be a supply of Compatible 5600MHz would you say that suffices for this build?

I will follow your guide above when I receive and install this new RAM.

Thanks

phillpower2 · Oct 30, 2022

You are welcome but please stick with what is advised, spending more money is neither the answer or required.

In answer to your question;

A CPU has to be compatible with a MB whereas RAM has to be compatible with both the MB and the CPU, your RAM is fine with the MB but not the CPU, for 6000MHz RAM to work there would need to be a CPU in the board that could handle it and I for one am not aware of any CPU that can handle 6000MHz.

Do all the suggested steps, run Speccy again, post back with an update for us.

phillpower2 · Nov 1, 2022

Being that the OP has revisited the forum but chose not to reply this thread will be marked and closed.

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Solved First High End PC Build Crashes and restarts at random times

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