Solved External speakers & DisplayPort issue

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ally_garton

PCHF Member
Jan 21, 2020
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Someone used my computer yesterday and since then my external speakers, which are connected to my monitor, are not working with Windows 10. However, when I change my monitor's input to HDMI (which my Switch is connected to), there are no issues. Similarly, I connected the speakers to my laptop and they worked just fine. My PC is connected to my monitor via DisplayPort, and I have never ever had this issue before. Any ideas?
 
Welcome to PCHF ally_garton,

Issues such as this can happen at any time and sometimes all it takes is restarting the computer, have you done this?
 
Welcome to PCHF ally_garton,

Issues such as this can happen at any time and sometimes all it takes is restarting the computer, have you done this?

Yes, I have tried restarting the computer. I have also tried updating and reinstalling my audio drivers, to no avail.
 
It will not be a driver issue else you would not get any sound at all.

Have you tried a system restore point that is before this first happened.

Got to go out for a few hrs shortly but will check back later, can you do the following for us meanwhile.

(which my Switch is connected to),
Explain what this switch is.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

Can I ask that you do not quote every reply, it really does not help any and just makes for unnecessary reading, thanks.
 
Thank you for trying to help - I have fixed it. The person who used my computer changed my refresh rate and presumably DP didn't have a bandwidth to cope, and so shut off its audio in favour of the display.
 
Glad you got it sorted and thanks for letting us know how (y)

You are welcome btw :)
 
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