Bluetooth is not working

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aztechphobic

PCHF Member
Feb 22, 2019
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I bought a bluetooth keyboard and a bluetooth transmitter and cannot get them to work on my computer. The transmitter was originally displaying a code 10 but I managed to fix it by disabling the internal bluetooth devices. Now it seems that everything should be working, however, when I add a new device through bluetooth nothing comes up. Also, bluetooth settings in the control panel never load. I am unsure how to continue at this point and would appreciate some help. These are my specs if needed.

Operating System
Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i3 3220 @ 3.30GHz
Ivy Bridge 22nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 798MHz (8-8-8-24)
Motherboard
Gigabyte Technology Co. Ltd. H77N-WIFI (Intel Core i3-3220 CPU @ 3.30GHz)
Graphics
D43n-E1 (1920x1080@60Hz)
2047MB NVIDIA GeForce GTX 650 Ti BOOST (MSI)
 
The h77n-wifi mobo supports Bluetooth 4.0, 3.0 and 2.1 natively, so why the extra Bluetooth dongle?
Also check for an update on the gigabyte website for the Bluetooth driver.
 
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I installed the latest bluetooth drivers for my mobo but I am having the same issue. Also I am using a dongle because we no longer have the antennas to the computer (which I'm not sure were even used for bluetooth).
 
do the instructions that came with the dongle or keyboard shed any light on the issue?

Not really, I have run all the troubleshooting that both devices recommend but nothing has helped yet. It seems like it should work, there are no error codes on the hardware but the computer will not discover the keyboard
 
I reinstalled Windows and now the bluetooth keyboard is appearing and finishes configuring, however, it still does not look despite appearing on the bluetooth hardware page. I've exhausted every option I can think of at this point.
 
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