Hi,
I am having problems installing the Zoom client (free membership) on my Windows 8 laptop. I am getting an error 1006. The installation goes from 0 to 98% but then gives this error.
Suggestions on the Zoom website are:
I have checked for space and have temporarily disabled my Windows Defender (no other anti-virus present) but I still get the same error. I have also tried installing via the Administrator, but no luck.
An extract from the installer.txt file showing errors is as follows:
[4276:7520 ] [ ERROR ] [09:53:40.832] C:\zoomcode\EP_2017\Client\src\install\windows\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10006 ctx:6 MSG:CopyFile Failed System Error Code:5 Ref str:ssb_sdk.dll
[4276:7520 ] [WARNING] [09:53:40.833] C:\zoomcode\EP_2017\Client\src\install\windows\NoMSIInstaller\ZoomActionLogger.cpp(66)::[__HandleEvent] Fail to execute event, now do rollback
It looks like there is an issue with the file ssb_sdk.dll but am not sure what this means or how to fix it.
Appreciate any ideas/suggestions. Thanks.
I am having problems installing the Zoom client (free membership) on my Windows 8 laptop. I am getting an error 1006. The installation goes from 0 to 98% but then gives this error.
Suggestions on the Zoom website are:
| 10006 (during installation) | The target disk is full. Antivirus software could have quarantined files downloaded by the Zoom installer. | Download the Zoom client installer manually and install it. If the problem persists, get the installer.txt file located in c:/users/username/AppData/Roaming/Zoom, then submit a ticket along with the installer.txt file. |
I have checked for space and have temporarily disabled my Windows Defender (no other anti-virus present) but I still get the same error. I have also tried installing via the Administrator, but no luck.
An extract from the installer.txt file showing errors is as follows:
[4276:7520 ] [ ERROR ] [09:53:40.832] C:\zoomcode\EP_2017\Client\src\install\windows\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10006 ctx:6 MSG:CopyFile Failed System Error Code:5 Ref str:ssb_sdk.dll
[4276:7520 ] [WARNING] [09:53:40.833] C:\zoomcode\EP_2017\Client\src\install\windows\NoMSIInstaller\ZoomActionLogger.cpp(66)::[__HandleEvent] Fail to execute event, now do rollback
It looks like there is an issue with the file ssb_sdk.dll but am not sure what this means or how to fix it.
Appreciate any ideas/suggestions. Thanks.
Last edited by a moderator:
