Hi guys,
Can anyone help me with my issue. Windows 10 boots correctly, its fully operational. I can shut the computer down fine and switch it back on fine. When i use the restart button in windows, it goes throught the process of restarting . It goes blank and the fans slows down and speeds back up like the boot is initialising. The screen is still black, nothing appears on the screen and the computer is running. If the restart button on the computer is pressed, the computer will boot into windows as normal. The monitor is working fine and the power supply is also in good condition and has plenty of power through it. We have tried these solutions so far, but have had no luck:
*Clean windows install
*Disabled fast boot
*Updated all drivers and software
*Updated the BIOS (version 5406)
*Cleared BIOS
*Disconnected and reconnected all hardware
My specs are:
*CPU - AMD ryzen 7 2700x
*MB - tuf x470 plus gaming
*RAM - DDR4 16BG (x2) 8GB at 3200MHZ
(The BIOS is showing 3200MHZ, the RAM is use is only showing 2154MHZ?)
*GTX 1060 GB
Can anyone help me with my issue. Windows 10 boots correctly, its fully operational. I can shut the computer down fine and switch it back on fine. When i use the restart button in windows, it goes throught the process of restarting . It goes blank and the fans slows down and speeds back up like the boot is initialising. The screen is still black, nothing appears on the screen and the computer is running. If the restart button on the computer is pressed, the computer will boot into windows as normal. The monitor is working fine and the power supply is also in good condition and has plenty of power through it. We have tried these solutions so far, but have had no luck:
*Clean windows install
*Disabled fast boot
*Updated all drivers and software
*Updated the BIOS (version 5406)
*Cleared BIOS
*Disconnected and reconnected all hardware
My specs are:
*CPU - AMD ryzen 7 2700x
*MB - tuf x470 plus gaming
*RAM - DDR4 16BG (x2) 8GB at 3200MHZ
(The BIOS is showing 3200MHZ, the RAM is use is only showing 2154MHZ?)
*GTX 1060 GB