windows 10 recovery failure

Hello everyone,

i am hoping that someone can help me with a recovery problem. i have no idea how to be quick about the problem but i will give it a go (it is complicated).

i have an Acer Aspire VX 15 with a recovery drive. I also have a 6 year old son that has done something to the system and it will not boot into windows.
my son is too knowledgeable and i believe that he may have downloaded a danish windows 11 iso file and tried to install it. I see Danish text when the pc boots (something like forbereder).

i removed the ssd drive and viewed it via an icybox on my other pc and the c drive is intact with all files as well as the recovery partition. whenever i use the f10 keys to launch the recovery process, i get a message that this pc cannot be repaired. I do not understand why.

i used rufus to burn a copy of windows 10 21h iso and i set the system to boot the usb. i tried to run a recovery process from this usb system and it does not see the recovery factory reset files. I have no factory reset options available.

is there something i can do to run the recovery partition files? i cannot understand why they will not run but they are on the drive. what is being loaded at boot process? how can i undo whatever my son has done to this system?

Thank you for reading.

John

Hello again,

i have tried bootrec /fixboot and /fixmbr methods but it didn't work. I followed instructions to unhide the efi partition then fixboot and it worked but the system still does not boot and the factory reset option is still not visible.

do i need to clear hidden on the recovery partition?

now my wife found out how to retrieve the original product key but the wmic get originalproductkey command comes back negative. I bought two of these systems so i tried it on my working system and i got my key to appear. Now i wonder if the efi key has been lost. How can i reinstall the system using the data on the recovery partition? i do not see how the recovery partition is bootbable. I just a few cmd files such as "BasicReset_AfterImageApply", "FactoryReset_AfterDiskFormat", "FactoryReset_AfterImageApply" and "RestoreOEMCustomize". Any ideas how to reinstall from this partition?

Thanks.
John