I have 2 Dell Latitude E5420 Laptops that i recently installed Windows 10 pro 64 on them, installed around 10-01-16. This was a clean install and everything went well until today they both seem to crash (Lock up, no response from keys or mousepad) and I must hold power button down until the laptop shuts of and then I restart it and it will run fine for a few minutes and then freeze again. I did not use these laptops much since the install of Windows 10 so it is possible the problem could have existed for a few weeks. The laptops have intel i5 processors 4 and 6GB of ram 320GB HDD. Any suggestions would be appreciated.
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Solved Windows 10 freezing up
- Thread starter vektron
- Start date
- Status
Please answer the questions. There is a reason I asked them.
Did you install any Dell drivers via the Dell download page?
(I will rephrase this one) Did you immediately look at Device Manager after the clean install?
The service tag implies you have a fingerprint reader. Disable the fingerprint reader. Test
Did you install any Dell drivers via the Dell download page?
(I will rephrase this one) Did you immediately look at Device Manager after the clean install?
The service tag implies you have a fingerprint reader. Disable the fingerprint reader. Test
- Status