Hi you guys..... I seem to have problem with my HP ProBook 4530s.
I'm thinking I contracted a virus. Please see the things I have done so far to try to re-load Windows 10 back on to my laptop. Nothing is working Preferably, I would like to re load my "System Image" Back up I did in February of this year off of my WD My Passport 1gb portable HD. If I can not get to this, I will probably need to load a new copy of Windows 10 back on my machine. I am stuck here with my limited knowledge of PC's Can you review all of this and see what can be done? I thank you for your time.
NOTE: I was running Windows 7 and Microsoft offered all regestered Windows 7 users a Free Upgrade to Windows 10
1. Update & Security:
2. Windows Update - Updates are always "available".... However, the updates never finish.
3. Windows Defender: Turn on Windows Defender..... Virus & Threat Protection.... I hit "Restart now..... Error Message always comes up.... "Unexpected error. Sorry, we ran into a problem. Try again." I do and nothing happens again and again.
4. Recovery:
5. Reset this PC......... I click this and nothing happens.
6. Advanced start up....I hit "Restart now" and it reboots but nothing happens and doesn't offer any options. I do have a WD My Passport 1gb portable HD in which I did a "System Image" back up back in Feburary of 2018.... But I never get close enough to reload it.
7. As a last ditch effort..... When I restart the computer and hit the "escape" button there are several options in the "Start Up Menu...... I ran System Diagnostics (found nothing) and when I hit F11 HP Recovery Manager....it says that I will loose EVERYTHING on my hard drive.... nothing is recoverable. Have not done this.....What happens to Windows 10 if I do this?
I'm thinking I contracted a virus. Please see the things I have done so far to try to re-load Windows 10 back on to my laptop. Nothing is working Preferably, I would like to re load my "System Image" Back up I did in February of this year off of my WD My Passport 1gb portable HD. If I can not get to this, I will probably need to load a new copy of Windows 10 back on my machine. I am stuck here with my limited knowledge of PC's Can you review all of this and see what can be done? I thank you for your time.
NOTE: I was running Windows 7 and Microsoft offered all regestered Windows 7 users a Free Upgrade to Windows 10
1. Update & Security:
2. Windows Update - Updates are always "available".... However, the updates never finish.
3. Windows Defender: Turn on Windows Defender..... Virus & Threat Protection.... I hit "Restart now..... Error Message always comes up.... "Unexpected error. Sorry, we ran into a problem. Try again." I do and nothing happens again and again.
4. Recovery:
5. Reset this PC......... I click this and nothing happens.
6. Advanced start up....I hit "Restart now" and it reboots but nothing happens and doesn't offer any options. I do have a WD My Passport 1gb portable HD in which I did a "System Image" back up back in Feburary of 2018.... But I never get close enough to reload it.
7. As a last ditch effort..... When I restart the computer and hit the "escape" button there are several options in the "Start Up Menu...... I ran System Diagnostics (found nothing) and when I hit F11 HP Recovery Manager....it says that I will loose EVERYTHING on my hard drive.... nothing is recoverable. Have not done this.....What happens to Windows 10 if I do this?