Hmm that is very weird indeed.
This may be a bigger problem than we think. Let me have you run a tool to check your hard disk.
- Click on the Start button and in the search box, type Command Prompt
- When you see Command Prompt on the list, right-click on it and select Run as administrator
- When command prompt opens, copy and paste the following command into it, press Enter.
- Wait for this to finish before you continue
- Copy and paste the following command, press Enter.
Code:
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log > %userprofile%\Desktop\sfc.txt
That will create
sfc.txt on your Desktop. Please attach sfc.txt to your next post:
- Open Reply window. Click 'More Reply Options'.
- Go to the end of your text (if any).
- Under 'Attach Files' click 'Choose Files..'
- For 'File name' paste this: %userprofile%\Desktop\sfc.txt
- Click the 'Add to Post' link which will appear on the right when the file has been uploaded.
- Click 'Add Reply'.
After the above instructions are complete, please do the below again for me. I will have to do deeper digging into this.
Please download the
Sysnative BSOD Dump + System File Collection App - save to Documents folder.
Run the app - Double-click on the downloaded EXE file
Output = new folder created in Documents + a zipped version --
SysnativeFileCollectionApp folder +
SysnativeFileCollectionApp.zip.
Please note that the app averages ~3 minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient.
Also note: The app auto-zips the
SysnativeFileCollectionApp output folder. It is located in your Documents folder.
Windows Explorer should open and highlight the zipped folder
Please attach the SysnativeFileCollectionApp.zip to your post and await further instructions