Roger I am analysing your logs and preparing a fix for you. In the meantime can you use SuperAntiSpyware and AVG. After using Geek uninstaller above to remove both, please go
HERE and download and use the AVG removal tool. This will remove some more stuff any uninstaller will leave behind.
Once the VERY ordinary and bloated AV tools are removed please consider one of the below free, and more effective security apps. Recommend you install one of your choice. Once we get your PC tidy we can discuss security further. It appears you have used several AV/security apps before and you should remember NEVER to use two realtime security apps at the same time.
Bitdefender.
HERE
Avira.
HERE
Avast.
HERE
360 Total Security.
HERE
So once you have removed AVG using both Geek uninstaller and the AVG removal tool linked above, and SuperAntiSpyware, please use these tools to see what else emerges.
We will need a log from AdwCleaner for further information.
Please download a copy of AdwCleaner from
HERE, it is important to download it to your desktop.
Once downloaded to the desktop AdwCleaner will create an icon
Should you receive any security warnings or your User Account Control warning appears whilst you are using this application you can safely allow AdwCleaner to continue.
Before running AdwCleaner
please ensure all other programs and browsers are closed, then double left click the icon to open it.
AdwCleaner will open, click the scan button to start searching.
The scan may take some time to complete, and when it has any malware found will be automatically selected for quarantining. Click the "Clean" button.
After a few seconds a message should tell you your computer will now reboot. Allow the reboot.
When the computer restarts a log file will be displayed, but if its closed for any reason before copying the contents, you will find a copy of the file if you navigate to C:\AdwCleaner[C#].txt (The C denotes the Cleaning log)
Please Copy and Paste the contents of the log file with your next reply.
We now need to run Junkware Removal Tool (JRT) on your computer, please go
HERE and
download it to your DESKTOP.
Before running JRT ensure your antivirus, and any other security software is disabled, if you are unsure how to do this please ask. Also close browsers and other applications before running this tool.
Should you receive any User Account Control (UAC) alert warning when starting JRT you can safely allow it.
Right click the JRT desktop icon
and select "run as administrator" from the menu, for XP users just double click the icon. JRT will open with a simple interface, and ask to press any keyboard key to continue. Please do so.
Depending on the amount of data on your computer JRT may take some time to complete the scan. When JRT finishes a .txt file will be saved and displayed on your desktop,
please COPY and PASTE the contents of this file in your next post
Your next post should contain.
- Info if you uninstalled AVG and SuperAntiSpyware.
- What is your newly installed AV.
- AdwCleaner log.
- JRT log.