Why i getting this screen problem?

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Ryuu

PCHF Member
PCHF Member
Oct 21, 2020
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Hello.My English is not the greatest but i'm gonna try my best. So, my problem is started when my PC doing windows 10 updates. It happened a couple of times and i fixed it but the problem was always there since it wanted to update the pc.So I turned off the updates. But I never restarted it because it will automatically start the update. Anyway, while I was asleep somehow my PC restarted by itself.And once somehow I managed to login and delete the latest update, but then my screen was fully zoomed in and I Got the AMD graphics driver message. And then from the original Radeon page I downloaded the program whats automatically detect my version of Radeon. and when I installed it, if I remember correctly it got a blacksreen then the same greenish error screen like on the picture.I knew it will not work because its always when the windows wants to update that part.My Friend said its a processor, gpu problem.But my other friend said if im able to log into bios its not a gpu problem. So what should i do? I know I need to reinstall it later on.. but the problem is gonna be there. Sooner or later. What you guys think?
 

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phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
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Hello Ryuu,

For us to best be able to help we need your computers hardware information;

Please provide information about your computer, is it a custom build or brand name such as Dell or HP, if a brand name, provide the model name or series number (not serial) if a custom build post the brand and model name or number for the CPU, MB, the RAM (including the amount) add on video card if one is used and the PSU (power supply unit) providing these details will enable folk to better assist you.
 

Ryuu

PCHF Member
PCHF Member
Oct 21, 2020
2
0
25
Hello Ryuu,

For us to best be able to help we need your computers hardware information;

Please provide information about your computer, is it a custom build or brand name such as Dell or HP, if a brand name, provide the model name or series number (not serial) if a custom build post the brand and model name or number for the CPU, MB, the RAM (including the amount) add on video card if one is used and the PSU (power supply unit) providing these details will enable folk to better assist you.
Processor
ProcessorIntel(R) Core(TM) i3-2120 CPU @ 3.30GHz
ManufacturerIntel
Speed3.3 GHz
Number of Cores4
CPU IDBFEBFBFF000206A7
Family06
Model2A
Stepping7
Revision

Memory
RAM8.0 GB

Video Card
Video CardRadeon RX 550 Series
Manufacturer
ChipsetRadeon RX 550 Series
Dedicated Memory4.0 GB
Total Memory8.0 GB
Pixel Shader Version
Vertex Shader Version
Hardware T & LYes
Vendor ID1002
Device699F
Plug and Play IDVEN_1002&DEV_699F&SUBSYS_E3671DA2&REV_C7
Driver Version22.19.677.257

Operating System
Operating SystemWindows 10
Service Pack0
Size64-bit
Edition
Version10.0.17763
Locale040E

BIOS
BIOSBIOS Date: 12/17/12 09:04:55 Ver: 04.06.05
Version
ManufacturerFUJITSU // American Megatrends Inc.
Date12/17/12

Sound
Audio 1
Sound DeviceAMD High Definition Audio Device
Driver10.0.1.6
Audio 2
Sound DeviceHigh Definition Audio hangeszköz
Driver10.0.17763.737

Drives
DVDTSSTcorp DVD-ROM SH-116AB
CDTSSTcorp DVD-ROM SH-116AB
Drive 1
Size319 GB
Free Memory80 GB
Drive 2
Size145 GB
Free Memory19 GB

Software
Internet Explorer11.864.17763.0
Chrome78.0.3904.108
Firefox
Safari
Java8.0.1910.12
Flash
DirectX11.0
.NET4.6.2
QuickTime
Adobe PDF Reader these are the info, and its builded. ><
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
8,079
723
57
You have not included the brand and model name or number of the MB or the PSU.

Noticed the date of the BIOS, 12/17/12, with the MB being this old there is a good chance that there are no Windows10 drivers for it.

When you next post, do not click on the Reply tab first, enter any info into the dialogue input box and when you are done just click on Post Reply like you have been doing, this will avoid you quoting every reply.
 
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