W10 crashing repeatedly

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Status
Not open for further replies.

Dr3w124

PCHF Member
PCHF Member
Mar 22, 2021
12
0
What I mean by that is that sometimes itll just freeze on the desktop as soon as I log in but it only happens after the pc freezes once and I turn it back on.

And the ram speed has been adjusted.
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
9,501
830
57
What I mean by that is that sometimes itll just freeze on the desktop as soon as I log

Not trying to be difficult here but what do you mean by log in?

Entering a password to get straight into Windows 10 is not logging in whereas if you use an online Microsoft account to get into Windows 10 that is deemed to be logging in, there is a major difference between the two, an internet connection is required for one but not the other and if using the internet connection it suggests that the problem may be with that, security issues such as browser - Norton plug ins.

it only happens after the pc freezes once and I turn it back on.

Totally lost on what you mean by this.

RAM speed adjusted info acknowledged.
 

Dr3w124

PCHF Member
PCHF Member
Mar 22, 2021
12
0
Not trying to be difficult here but what do you mean by log in?

Entering a password to get straight into Windows 10 is not logging in whereas if you use an online Microsoft account to get into Windows 10 that is deemed to be logging in, there is a major difference between the two, an internet connection is required for one but not the other and if using the internet connection it suggests that the problem may be with that, security issues such as browser - Norton plug ins.



Totally lost on what you mean by this.

RAM speed adjusted info acknowledged.
Sorry for the poor wording but by log in I mean put in the password to enter the desktop.
And to clarify, when the pc freezes it locks up so I have to force shutdown via the front panel power button. And sometimes when I turn the pc back on after said occurrence it freezes immediately after getting back to the desktop.
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
9,501
830
57
So now we know that the PC can lock up before Windows has finished loading and that it will also lock up again after a restart.

The above could possibly narrow it down to one/or more of the following.

Drivers

Windows corruption.

The device that Windows is installed on having issues, this would be a double whammy as it would mean that both were broke.

Has the issue happened since you corrected the RAM speed.
 

Dr3w124

PCHF Member
PCHF Member
Mar 22, 2021
12
0
No I havent really done anything for it to freeze , I was thinking that if it wasnt the power supply it must be that my ssd is corrupted and I might have to wipe it, also the drivers are fine ive checked several times.
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
9,501
830
57
No I havent really done anything for it to freeze

You mentioned that it can lock up on boot which it obviously hasn`t done else you would have mentioned it :)

If it does happen again;

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us
 

Dr3w124

PCHF Member
PCHF Member
Mar 22, 2021
12
0
It does lock up on boot, I stated that it only happens after an initial freeze, for example if I try to load up a game and it freezes the next time I turn my pc on (usually directly after a freeze) it will lock up at the desktop immediately not allowing me to do anything but shut it off once more. So since i havent loaded up any games to make the system freeze it hasnt locked up on the desktop this doesnt happen all the time though its random. just wanted to clarify that.
 

Attachments

  • MTB.txt
    22 KB · Views: 4

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
9,501
830
57
MTB is showing that Windows 10 is unlicenced, any idea why

Error: (04/06/2021 02:08:39 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:

Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements.

Program Files\Norton Security\Engine\22.21.1.151\symamsi.dll that did not meet the Windows signing level requirements.
 

Dr3w124

PCHF Member
PCHF Member
Mar 22, 2021
12
0
MTB is showing that Windows 10 is unlicenced.

Error: (04/06/2021 02:08:39 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:

Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements.

Program Files\Norton Security\Engine\22.21.1.151\symamsi.dll that did not meet the Windows signing level
yeah im aware of this however the pc ran for a very long time without it being licensed
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
9,501
830
57
Some good reasons why it is important that you have a licenced OS.

To be able to keep Windows fully up to date so that you have access to all security patches and bug fixes.

Trying to fix an out of date/illegal OS is as useless as trying to stop the rain from coming down.

You are not legally entitled to use the software so are breaking the law as would we be if we knowingly helped you with it.

You agreed to abide by the PCHF Terms and rules when you became a member.

3. Discussion of or promotion of sites offering cracks, warez, torrents, pornography or any other illegal material or any software created to download any of the above will result in an immediate ban. This includes nulled, copied or any other illegal software or operating systems.

No further assistance can be offered here unless it is to help you obtain an appropriate Windows licence key or Windows is shown to be fully up to date in a Speccy url and as being activated in MTB or a Windows validation check.
 
  • Like
Reactions: PeterOz

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
9,501
830
57
As the OP has visited the forum since my last reply but chose not to update their thread this thread will now be closed as per the above explanation/s.
 
Status
Not open for further replies.