Solved virus or malware issues

Glad to hear that To ensure there's no remnants left, let's do a little more before we consider this solved

ZHP Diag Scan


Download ZHP Diag to your desktop.


1. Right Click Run as Admin.

2. Click the Options button.

Click on Check All
Then Click Validate
Then click close.






2. Click the Scanner button.




When complete please push the report button.
A notepad will open... copy and paste the report in your next reply.

Download ResetBrowser to your desktop.

Now close all open browsers. All browsers MUST be closed during this operation!

Right click and Run as Administrator



Click on Reset Chrome-- Allow completion.
Click on Reset Firefox-- Allow completion.
Click on Reset Internet Explorer-- Allow completion.

Now reboot your machine.

Download attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system. Run FRST/FRST64 and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

Hi there,

After analyzing your logs further, I see that your OS is pirated and we are no longer able to offer assistance for malware removal. The proof is below:

O43 - CFD: 30/08/2017 - [] D -- C:\Users\Avik\AppData\Local\MSfree Inc
C:\Users\Avik\AppData\Local\MSfree Inc

Click to expand...

However, you may remove the tools we've used by doing the following:

Please go HERE and download Delfix Save it to your desktop.

Right click the new Delfix desktop icon and then click "run as administrator"

Place a tick in the following checkboxes

1. Remove disinfection tools
2. Create registry backup
3. Purge system restore

Then select "Run"



Delfix will remove the tools used to clean your PC and remove itself. When finished a .txt file will display on your desktop. A copy of this file will be also located as C:\Delfix.txt.

The reason that we do not offer assistance for malware removal for pirated OS's is because they can be the source of infection, and it is illegal and we do not condone that here at PCHF.

As long as your PC is running good now and no more pop-ups, we can mark this as solved If you wish to further continue, a valid Windows license will need to be obtained. One can be had for as little as $10.

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any staff member a Personal Message (PM) that you would like this topic re-opened.