USB Serial No driver available

O

oSpuds

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Dec 5, 2020

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Dec 5, 2020

#1

• Dec 5, 2020

• #1

Hello, I recently bought a new gaming pc and I am trying to get my ambilights to work. I had them plugged in to my gaming laptop and they were working fine. All I did was unplug the usb from laptop and into the new pc and I cannot seem to figure out how to get them working. Before they were just plug and play I plugged them in and they showed in the device list as usb device com 1 (or whatever usb it was plugged in). Now when I plug them in on the new pc it just says USB Serial and under it Driver unavailable. I have searched everything trying to figure out a solution and can't find anything. I use ambibox software to run them.

 

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veeg

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Dec 8, 2020

#2

• Dec 8, 2020

• #2

Hello

Have you checked the plug and play setting on the new pc?

 

O

oSpuds

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Dec 11, 2020

#3

• Dec 11, 2020

• #3

veeg said:

Hello

Have you checked the plug and play setting on the new pc?

Click to expand...

Yes I turned it on through the command prompt.

 

veeg

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Dec 12, 2020

#4

• Dec 12, 2020

• #4

@Bruce

 

Bruce

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978

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Dec 12, 2020

#5

• Dec 12, 2020

• #5

and if you plug them back into the laptop, they work?
what's the difference between the two rigs: OS for example? or build/version?
and they required no installation software when first used on the laptop?

 

O

oSpuds

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Dec 20, 2020

#6

• Dec 20, 2020

• #6

There was no required installation on the laptop other than ambibox. Yes lights still worked on it right before I plugged them in to the new pc. Both rigs are windows 10.

 

Bruce

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978

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Dec 20, 2020

#7

• Dec 20, 2020

• #7

and if you plug them back into the laptop - they still work on that PC?

 

O

oSpuds

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Dec 20, 2020

#8

• Dec 20, 2020

• #8

Correct

 

Bruce

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978

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Dec 21, 2020

#9

• Dec 21, 2020

• #9

they must require some software to work.
is the ambibox software the only software on the old laptop that makes them work?

 

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oSpuds

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Dec 21, 2020

#10

• Dec 21, 2020

• #10

Yes. I downloaded ambibox plugged them in set them up and turned them on. On the laptop they say sub device (comX) desktop they say the above.

 

Bruce

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978

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Dec 21, 2020

#11

• Dec 21, 2020

• #11

sorry - I've got nothing else.

 

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oSpuds

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Dec 21, 2020

#12

• Dec 21, 2020

• #12

10-4 I’m going to end up going with Phillips hue at some point anyway. Thank you so much for your help!

 

veeg

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Dec 29, 2020

#13

• Dec 29, 2020

• #13

Any updates?

 

O

oSpuds

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Dec 29, 2020

#14

• Dec 29, 2020

• #14

Still haven’t found a solution. However I moved my entire rig over the weekend and plugged them back in after being unplugged for over a week. And two of the 58 leds lit up green with the pc powered off. As soon as I turned it on they turned off. I doubt this helps at all but thought I’d share.