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USB ports and internal keyboard not working

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Sl33pyWhistle2

PCHF Member
Jun 16, 2024
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#1
Hi guys,

ASUS Rog Strix G513QC owner (3 x USB ports, 1 x USB-C port).

The other day I plugged in a old 2008 wired Logitech mouse and keyboard (I didn't have my usual peripherals at the time). After unplugging the devices,
my laptop keyboard wasn't working.

Fast forward a week, I tried plugging in my usual peripherals. However, I've noticed neither are "connecting" to one of the USB ports and no devices are connecting to the USB-C port. The other two USB ports work. However, when I plug an external SSD into the defect USB and USB-C port, it lights up...

Device Manager shows no USBSTOR is connected. Also checked Event Viewer and nothing to indicate anything. Re-installed the USB drivers several times, but to no avail.

I read on another forum to re-install the AMD chipset for my motherboard, but still no luck.

Has this occurred to anyone else? Perhaps hardware-related?

Not a tech geek, but there are two AMD USB Host Controllers. Does that mean one that of these Host Controllers services the DEFECTIVE USB, USB-C port and in-built keyboard, while the other Host Controller services the two WORKING USB ports and USB composite?

1718512598853.png
 
#2
Hello Sl33pyWhistle2,

Your notebook has two types of USB hub, one type A and the other type C and what you ask looks to be correct in that one of the hubs has issues and again you would be correct in thinking that it is the type C hub that is causing you problems, possible causes, the hub is not getting enough power to it for some reason and/or the hub itself has been damaged.

Couple of questions if I may;

What two ports did you insert the mouse and keyboard into, the two on the side or one on the side and one on the rear etc.

Is your keypad still not working or is it now okay.

Did your computer ship with Windows 10 and you updated to 11.
 
#3
phillpower2 said:
Hello Sl33pyWhistle2,

Your notebook has two types of USB hub, one type A and the other type C and what you ask looks to be correct in that one of the hubs has issues and again you would be correct in thinking that it is the type C hub that is causing you problems, possible causes, the hub is not getting enough power to it for some reason and/or the hub itself has been damaged.

Couple of questions if I may;

What two ports did you insert the mouse and keyboard into, the two on the side or one on the side and one on the rear etc.

Is your keypad still not working or is it now okay.

Did your computer ship with Windows 10 and you updated to 11.
Click to expand...

Hey phillpower2,

Thanks for responding.

1. I recall inserting the keyboard into the side port, and the mouse into the rear port (both are USB type As). Which begs the question why 1 x USB type A (side port doesn't work) and 1 x USB type C (rear port doesn't work). But the rear USB type A works. Can a USB hub service both type A and type C (similar to a USB external hub?).

2. No my keypad is still not working.

3. It did ship with Windows 10 and I updated to 11, in Dec 2023.

It almost appears the legacy peripherals somehow "disabled" the USB hub, yet I am still receiving power since my external SSD powers up and a thumb drive does heat up when I plug it in.
 
#4
That is strange, as you will already be aware type A and C have both different capabilities and power requirements.

Also strange that your keypad is not working as inserting any USB should not interfere with internal hardware.

A slight possibility is that connecting older hardware meant that Windows loaded a generic USB 2.0 driver that is still be used.

Have you checked that the keypad has not been disabled in the BIOS.

Have you tied booting into Safe Mode to see if the ports work.

You are welcome btw :)
 
#5
phillpower2 said:
That is strange, as you will already be aware type A and C have both different capabilities and power requirements.

Also strange that your keypad is not working as inserting any USB should not interfere with internal hardware.

A slight possibility is that connecting older hardware meant that Windows loaded a generic USB 2.0 driver that is still be used.

Have you checked that the keypad has not been disabled in the BIOS.

Have you tied booting into Safe Mode to see if the ports work.

You are welcome btw :)
Click to expand...

It does seem plausible that a generic USB 2.0 driver was loaded. Weird.

Just checked the BIOS. I couldn't find any mention of my internal keyboard.

Booted into safe mode and the issue persists. Tried reinstalling my keyboard driver while I was at it, but after rebooting, no changes.
 
#7
Try restoring the default factory hardware settings in the BIOS, an ASUS " how to " here

In addition to the above, check the USB hub/port power settings, see info here

As said, it was only a slight possibility and it certainly would not explain the keypad not working.

 
#8
phillpower2 said:
Try restoring the default factory hardware settings in the BIOS, an ASUS " how to " here

In addition to the above, check the USB hub/port power settings, see info here

As said, it was only a slight possibility and it certainly would not explain the keypad not working.
Click to expand...

Unfortunately no changes after restoring to default settings in the BIOS.

I had previously checked the USB hub/port power settings and ensured the computer does not turn off the device to save power.
 
#9
Out of ideas I`m afraid and can only suggest that you back up your data and clean install Windows and the system drivers, before doing so you should download and save to a USB thumbdrive all of the Windows 10 drivers, forego any Windows 11 drivers and most importantly stick to my canned guide below;

Once Windows has been clean installed you must then install first the MBs chipset drivers then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer ** or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.

The reason why this procedure is so important, the chipset is what enables the MB to be able to communicate with all the hardware + are the first drivers that Windows looks for on boot.

** For OEM computers/notebooks such as Acer, Dell, HP and Lenovo etc you must only download drivers from their support page, OEMs may sometimes redirect users to a third party site such as AMD or Nvidea to obtain the latest drivers for their GPUs, this tends to be for high end gaming notebooks and desktops though.
Click to expand...

If the above does not work while not ideal you at least know that the issue is hardware as opposed to being software related.
 
#10
phillpower2 said:
Out of ideas I`m afraid and can only suggest that you back up your data and clean install Windows and the system drivers, before doing so you should download and save to a USB thumbdrive all of the Windows 10 drivers, forego any Windows 11 drivers and most importantly stick to my canned guide below;



If the above does not work while not ideal you at least know that the issue is hardware as opposed to being software related.
Click to expand...

Thanks for your help. Appreciate it.
 
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