Unknown hardware error causing bsod's, lockups, and display failure.

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waterbottle

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Jul 28, 2019
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First time poster, I didn't build this pc and I'm new to PC repair so any help is appreciated.
I'm using a Radeon r7 370 gpu and an ASRock A88M - G/3.1 mobo.

A few weeks ago I changed apartments and must have jiggled something loose in my pc; the display completely stopped working and my pc wouldn't stay on for more than a few minutes at a time. I guessed it was a cooling issue and replaced the thermal paste just in case, then dusted and reseated the GPU and suddenly the problem was solved. The whole thing worked fine, temps were low, et cetera.

A few days ago I suddenly started getting bluescreens (a different error code every time, but the ones I saw were IRQL_NOT_LESS_OR_EQUAL and MEMORY_MANAGEMENT), lockups (screen locked, no inputs worked, speakers just played a loud, droning tone) and while the temps were normal during regular use, including when the pc locked up, they skyrocketed to 90 C immediately if I ran anything bigger than a browser.

While it was doing this, I made sure my drivers were up to date (there was a network device update) and ran chkdsk (which turned up nothing)

Then, yesterday, the display fails completely and I just get a backlit black screen. The monitor still seems to work, I can flip through display options and it can detect that it's connected to something, it just doesn't display. I've tried reseating the gpu again (no luck), then double checked all of the cables to ensure they were properly seated (no luck), tried removing the gpu to see if onboard graphics would work (they don't), and tried removing the GPU and RAM to see if it would go into BIOS (it didn't.) Also, I don't think my mobo has an onboard speaker, but I don't really know what I'm looking for. At the least, I've never heard it give a POST beep during normal use, and it didn't give one under any of the above circumstances.

I'm not really sure what to try next, and I have a sinking feeling that this is going to be expensive to fix. If anyone has any ideas or advice, I'd appreciate it. Thanks!
 

waterbottle

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Jul 28, 2019
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Hello

Please download and tun this software. https://www.sysnative.com/forums/pages/bsodcollectionapp/

Post that log when finished

@phillpower2 @jmarket
I'm not sure how I would do that. I can't access windows or use the machine in any way. I would need to remove the hard drive, buy a SATA to USB adapter, plug it into another machine and scan it from there, right? The only other machine I have is a 20-year-old thinkpad laptop running Mint, which I'm posting from. And it's an ADATA Premier SP550 ssd, if that matters.
I'll try to get ahold of an adapter for it asap.
 

vger

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Ah...sorry for my assumption.. My thinking is then you must have some kind of hardware failure .. Since the onboard graphics are not working your mobo nay have failed.. Please wait for other input on your issue..
 

waterbottle

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Ah...sorry for my assumption.. My thinking is then you must have some kind of hardware failure .. Since the onboard graphics are not working your mobo nay have failed.. Please wait for other input on your issue..
I thought the same, but I'm not totally sure that I've got it set up to default to onboard graphics if the gpu is removed. I reset the cmos battery, so the bios settings should be factory default, but I don't know if that means it should use the onboard graphics or not.
 

phillpower2

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Sep 9, 2016
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Your MB does not have a factory fitted BIOS error speaker so you will not hear any beeps, consider investing in one, they are inexpensive but can be most helpful with troubleshooting, see attachment below.

Can you post the following information for us;

What is the brand and model name or number of the PSU.

What processor do you have in the board.

How many sticks of RAM do you have.


Can I ask that you do not quote every reply, it really does not help and just makes for unnecessary reading, thanks.
 

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waterbottle

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The PSU is a CoolerMaster gx650, the cpu is an AMD Athlon x4 860k, and I've got four sticks of 4gb ram each.

Sorry it took a while to respond, I had to go digging for my spare thermal paste before I took the heatsink off to check the cpu. Thanks!
 

phillpower2

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Sep 9, 2016
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No worries, we understand that folk have other things to attend to (y)

If the model details of the PSU are correct it may explain the present issues, the review here is almost ten years old and the conclusion was that the Cooler Master GX 650W PSU failed and miserably :(

the cpu is an AMD Athlon x4 860k,
There is no onboard graphics available with the processor I`m afraid so you will need to see if you can borrow a GPU and PSU or get yourGPU tested on a computer that has the required specifications.

AMD Athlon X4 860K specifications
 

waterbottle

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Would a PSU failure result in the high temps I saw before the display failed? They were easily reaching the 90+ range for the gpu and 65+ on the cpu. I would think it would be the other way around, with temps dropping as the power supply gave out.
I'll look into testing it either way. I don't think I know anyone that uses a pc instead of a laptop, but I'm sure I can find one somewhere.
 

phillpower2

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Sep 9, 2016
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PSUs when they fail can exhibit all sorts of symptoms and one of them is putting out unregulated voltage + remember that there are three rails on a PSU, the +3.3, +5 and the +12V rail, each supplying different components depending on the voltage required by the component concerned, the +12V rail for example supplies the CPU and GPU while the items such as cooling fans will be supplied by a lower voltage rail, too much juice on the +12V rail will heat up the CPU and GPU and not enough power to the cooling fans will cause the fans to slow down and the hardware to heat up.
 
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