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Tried Fixing Omen 15 Laptop Temps, Constantly Crashing Now and Doesn't Detect Wifi

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astra37

PCHF Member
May 22, 2022
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Hi all, I really need help here. Yesterday I went over to my bf's place to help fix the cooling issue on his Omen 15 laptop (specific model is Omen Laptop 15 ek0013dx). His temps were horrendous especially while playing Tarkov at around 90 celsius on the CPU. GPU temp was generally fine (don't remember exactly but it was 50 celsius iirc). I used a compressed can of air made for dusting electronics to clean out the dust from inside the laptop and the fans. I took out the heatsink and removed the thermal paste using 70% IPA and cotton pads. Then I replaced the thermal paste with my own from home and put everything back together.

Initially, the laptop was doing really good. Temps went down 10 celsius for the CPU while running Tarkov again and everything was great. Then a windows message popped up saying it was gonna sign off/turn off the computer in a minute. Weird. I think a bit afterwards the laptop blue screened too. Restarted, temps were horrid again. I opened the laptop up again and redid the thermal paste to see if it would help and tried not to screw in the heatsink so tight. Thermals were back to 90 celsius again, plus the laptop would crash every now and then throughout last night. Later that same night, his laptop just couldn't detect any wifi networks anymore. The wifi where he's living has been having issues too for the past two weeks but now his laptop can't even detect any networks at all.

I wasn't able to remove the connector for the battery since it was really stuck in there tight. Tried to pry it off with strength but didn't want to accidentally break anything so we left it connected while we worked on the heatsink/reapplying thermal paste. Please help us out! I feel horrible about all this and I feel like I made my bf's problem worse for his laptop instead of helping him.
 
I would test the hard drive with crystal disk info: https://crystalmark.info/en/software/crystaldiskmark/ if it gives a warning or bad message then backup the drive immediately with disk imaging software like Macrium Reflect Free.

If all is fine then please run Sfc & dism:
Right click on start & choose powershell with admin & enter:
SFC /SCANNOW
DISM /Online /Cleanup-Image /StartComponentCleanup
DISM /Online /Cleanup-Image /RestoreHealth
 
any chance you know what the temps were when the unit was new?
being a gaming laptop, perhaps they were always high.

I would suggest using an active cooling pad to sit the laptop on.
sounds like it needs air flow forced into it.
 
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