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In Progress Several issues with drivers (?)

Ollie Clark

PCHF Member
PCHF Member
Aug 8, 2018
7
0
16
#1
My mouse wheel doesn't work and neither do the side buttons. Also, the xbox 360 controller will not work and i have something wrong with graphics drivers (can't play games like fortnite because of "outdated drivers" while the suggested version is the same one installed.)
I've tried automatic installation of the devices in device manager with errors and reinstalled graphics drivers but neither have worked.
Attached picture of devices in other section.
device manager.JPG
 

Ollie Clark

PCHF Member
PCHF Member
Aug 8, 2018
7
0
16
#3
Found out a problem:
usb.JPG
this unknown device is something to do with usb and when disabled all usb devices are disconnected. I dont know what to update the drivers to
 

plodr

PCHF Advisor
PCHF Advisor
PCHF Member
Aug 12, 2016
972
172
at my computer
#6
You do have Universal Serial Bus Controllers showing in your first screen shot.
What does that look like when expanded. If there is nothing showing a problem there, the USB ports aren't the problem.
 

Bruce

Forum Regular
PCHF Advisor
PCHF Member
Oct 8, 2017
427
106
26
Yeppoon, QLD, Australia.
#12
bugger, no help there.
sometimes it'll show a description that pinpoints the hardware, but not in this case.
I've had those myself before and due to lack of anything to go on, have had to just leave them as it - Unknown and uninstalled.

did you do the chipset/BIOS/INF (called different things by different manufacturers) driver update from the motherboard manufactures website?
 

Ollie Clark

PCHF Member
PCHF Member
Aug 8, 2018
7
0
16
#13
I did but i feel like the pc is using an old version or maybe just not compatible or something. I know that i downloaded the correct drivers but they dont seem to change anything
 

Bruce

Forum Regular
PCHF Advisor
PCHF Member
Oct 8, 2017
427
106
26
Yeppoon, QLD, Australia.
#14
OK. let's do a couple of things here....
firstly. can you give us your motherboard make/model?
or better yet, a Speccy report, achievable like so;

get it from here; https://www.piriform.com/speccy/builds
in Speccy, click File > Publish Snapshot > Copy to Clipboard > Close.
now you can paste(Ctrl+V) that link into a post.

also, have you tried booting the PC with nothing but the mouse, keyboard and monitor attached - then seeing what Device Manager thinks it has.
 

Rustys

Escaped Mental Patient
Administrator
Support Team
Jul 22, 2016
1,359
543
127.0.0.1
pchelpforum.net
#17
Hello @Ollie Clark is this a system that personally built or one that was prefabricate (Dell, HP, ETC...)?

How long has this been going on and have you attempted to use the system restore back to a date when it was working to see if that corrects the issue?