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Second monitor glitching screen occasionally

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darkduelist

darkduelist

PCHF Member
Jan 1, 2021
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#1
I'm currently using a laptop running windows 10 and have an ASUS monitor connected via HDMI as a second monitor. It functions properly and for a few months there's been no problem playing games (CSGO, Rocket League, and Minecraft) on the second monitor. Now however, after 10-20 minutes of running any of those above games, the screen glitches to become what is shown in the picture, and both the second monitor, and my laptop monitor freeze, leaving me unable to move or even ctrl + alt + delete so I just have to turn off my computer and turn it back on. I'm not sure why this keeps happening, and the weird thing is for that first 10-20 minutes it works fine so I'm not sure what triggers it to glitch like that.

Link to photo:
 
#4
That will almost certainly have a discrete GPU as well as the CPUs HD 630 graphics.

Can you disconnect the external screen then do the same type of gaming that has been causing the problem, let us know what happens.
 
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#5
phillpower2 said:
That will almost certainly have a discrete GPU as well as the CPUs HD 630 graphics.

Can you disconnect the external screen then do the same type of gaming that has been causing the problem, let us know what happens.
Click to expand...
Thanks, so when I disconnected my external monitor and played just on my laptop screen the same thing happened, after several minutes it froze, this time however, instead of the glitching colors it gave me a blue screen to restart. The error message wasn't always the same though, once it said VIDEO SCHEDULER INTERAL ERROR and when I tried it the second time it said VIDEO TDR FAILURE.

Also I should mention that since my post on Friday, I tried factory resetting my laptop and reinstalling everything but that didn't fix it.
 
#6
They are both typical of video driver issues, did you get both messages after the factory reset on Friday.

Edit to add, you have two separate issues going on by the looks of things.

Can I ask that you do not quote every reply as I have to read the full post to make sure nothing gets missed,, thanks.
 
#7
Oh sorry about the quote, and yes I still got both errors after the reset, however the VIDEO SCHEDULER INTERNAL ERROR seems much more frequent. My drivers are the Intel HD 630 and also NVIDIA Geforce GTX 1060, which I've tried reinstalling multiple times.
 
#8
We need to check any crash dmps that you may have (see below) but can I just ask if after the reset did you check to see if the system drivers needed to be reinstalled, the chipset drivers being the most important must be installed first.

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box


Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
#10
phillpower2 said:
can I just ask if after the reset did you check to see if the system drivers needed to be reinstalled, the chipset drivers being the most important must be installed first.
Click to expand...

You missed answering the above I`m afraid.

All you crashes were caused by Nvidea drivers.

Two things of note in Speccyl

Graphics
Generic PnP Monitor (1920x1080@60Hz)
ASUS VG249 (1920x1080@60Hz)
Intel HD Graphics 630 (Razer USA)
2047MB NVIDIA GeForce GTX 1060 (Razer USA): 38 °C

If you have got the second screen attached can you disconnect it while we troubleshoot this.

Power Profile
Active power scheme: Balanced

Change the above to High Performance when gaming or your GTX 1060 will not get enough power to function properly/or at all.

Download DDU from here

Create a new system restore point then run DDU and uninstall all present Nvidea GPU drivers.

Go here and have the Nvidea tool scan and recommend the drivers for your notebook.
 
#11
Ok I have the settings set to High Performance and balanced, and reinstalling the drivers was one of the things I initially tried, but maybe it didn't work since I just deleted my nvidia drivers and used GeForce Experience to reinstall the recommended ones but I didn't try using DDU to uninstall them so I'll try doing it again and I'll respond back once I do that. Sorry if I take longer to respond I'm busy with school so it might be a few days before I can try that.
 
#12
The GPU drivers are not even secondary, after reinstalling Windows the first drivers that you must install are the chipset drivers as these are what enable the MB to communicate with any devices connected to it, after the chipset you install the storage device drivers and only then do you install the drivers for any add on video card.
 
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