In Progress Screens turn black

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Dbraico

PCHF Member
PCHF Member
Feb 10, 2019
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Hello again,

I didn't realise I had replies on my previous post as I have been away and unable to communicate, so my thread was closed.
I apologise for that.
My issue still persists and here it is the original post:
https://pchelpforum.net/t/screens-turn-black.30967/#post-61106
I have tried 3 times in safe mode without any issues but I haven't used the computer during this, (Just left it running and restarted as normal).
Any help or ideas would be appreciated.

Thanks
 

Bruce

Forum Regular
PCHF Advisor
PCHF Member
Oct 8, 2017
615
138
26
Yeppoon, QLD, Australia.
with that mobo not having a dedicated graphics card, you can't remove your add-on card to try that theory.
any chance you can get your hands on another card to replace yours to see if the problem is simply a faulty graphics card?
 

Dbraico

PCHF Member
PCHF Member
Feb 10, 2019
6
0
26
with that mobo not having a dedicated graphics card, you can't remove your add-on card to try that theory.
any chance you can get your hands on another card to replace yours to see if the problem is simply a faulty graphics card?
It's not really an option for me unfortunately. Would there be another way to test the graphics card? Would it be because I have dual monitors? Is there any chance it's the power supply? I beleive i have sufficient power supply though. It's a really difficult thing to test when it's not consistent and doesn't leave many clues.
Thanks for your reply,
 

Bruce

Forum Regular
PCHF Advisor
PCHF Member
Oct 8, 2017
615
138
26
Yeppoon, QLD, Australia.
the times you have used Safe Mode successfully would suggest it's not PSU related.
my money is on the hardware itself or the software it uses.
have you tried removing the install drivers for the card and downloading the latest from the manufacturers web site?
 

Dbraico

PCHF Member
PCHF Member
Feb 10, 2019
6
0
26
the times you have used Safe Mode successfully would suggest it's not PSU related.
my money is on the hardware itself or the software it uses.
have you tried removing the install drivers for the card and downloading the latest from the manufacturers web site?
I will give that a go. Could this have anything to do with DirectX? I have had an issue with that last year (installing an older version to comply with my programs but has automatically downloaded the latest version again)
 

Bruce

Forum Regular
PCHF Advisor
PCHF Member
Oct 8, 2017
615
138
26
Yeppoon, QLD, Australia.
DirectX? - unlikely as that doesn't control the normal running of Windows, it's mainly used in gaming.
so you should be able to start the PC, run Office apps, browse, print etc without DirectX ever coming into the picture.
 

Dbraico

PCHF Member
PCHF Member
Feb 10, 2019
6
0
26
DirectX? - unlikely as that doesn't control the normal running of Windows, it's mainly used in gaming.
so you should be able to start the PC, run Office apps, browse, print etc without DirectX ever coming into the picture.
Ok no worries. I use CAD programs and when I had lag issue they suggested downgrading to direct 9 which seemed to work but since it has re-downloaded the latest version. I didn't understand why an earlier version would run better anyway so i have left it this time.
 

phillpower2

PCHF Moderator
Moderator
Support Team
Sep 9, 2016
2,269
409
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What is the brand and model name or number of the PSU.

Are the specs below from your previous thread the same specs as what you are using now?

Operating System
Windows 7 Ultimate 64-bit SP1
CPU
AMD FX-9370
Vishera 32nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
Motherboard
Gigabyte Technology Co. Ltd. 990FXA-UD3 (CPU 1)
Graphics
S24D300 ([email protected])
S24D300 ([email protected])
2047MB NVIDIA GeForce GTX 690 (ASUStek Computer Inc)
2047MB NVIDIA GeForce GTX 690 (ASUStek Computer Inc)
ForceWare version: 388.13
SLI Enabled
Storage
931GB TOSHIBA DT01ACA100 SATA Disk Device (SATA)
931GB Seagate ST310005 28AS USB Device (USB)
Optical Drives
TSSTcorp CDDVDW SH-224DB SATA CdRom Device