Hi, I'm hoping someone can help me, my laptop with external monitor is intimately going black for a second and then returning. There doesn't seem to be any pattern to the black outs, it seems random.
I have tried multiple monitors, it does it still. I've replaced the HDMI cord with a new one from it's packet, still does it.
I've taken it to my local repair place and they said they had it on multiple monitors for hours and it didn't do it. As soon as I got it home it started going black again.
I hooked it up to my TV yesterday and had it running for a few hours and it didn't black out once, I've tried it on a smaller TV today and after 10 mins or so it started blacking out.
The internal monitor needs to be replace as there is damage to it but it's needed to be replaced for quite a while and this has only just started happening in the past month or so.
Here are the specs for the laptop, if anything else is needed please let me know. I have tried to find the memory dump but can't seem to locate it. It's enabled but can't find the dump files.
Dell XPS 15 9570
Intel Core i7-8750H CPU @ 2.20GHz 2.21 GHz
16.0GB Ram
64-bit OS, x64-based processor
Windows 11 Home
I appreciate any advice I can get.
Thanks.
I have tried multiple monitors, it does it still. I've replaced the HDMI cord with a new one from it's packet, still does it.
I've taken it to my local repair place and they said they had it on multiple monitors for hours and it didn't do it. As soon as I got it home it started going black again.
I hooked it up to my TV yesterday and had it running for a few hours and it didn't black out once, I've tried it on a smaller TV today and after 10 mins or so it started blacking out.
The internal monitor needs to be replace as there is damage to it but it's needed to be replaced for quite a while and this has only just started happening in the past month or so.
Here are the specs for the laptop, if anything else is needed please let me know. I have tried to find the memory dump but can't seem to locate it. It's enabled but can't find the dump files.
Dell XPS 15 9570
Intel Core i7-8750H CPU @ 2.20GHz 2.21 GHz
16.0GB Ram
64-bit OS, x64-based processor
Windows 11 Home
I appreciate any advice I can get.
Thanks.