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Screen Freeze or BSOD (mainly watchdog_violation), Rtlihvs.dll missing

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#21
It is in a black USB port.
As for the SUPERPOSITION benchmark test:

I am sorry, was I supposed to edit the previous post?
 

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#24
Ah ok, leave it until you have the time later on, do some gaming, any problems please follow the steps below.

Create a new system restore point.

Uninstall the CAM software it is causing you problems.

Download and save the Realtek RTL8811AU Wireless LAN 802.11ac USB 2.0 Network Adaptor drivers from here

Uninstall the drivers for this device Realtek RTL8811AU Wireless LAN 802.11ac USB 2.0 Network Adaptor.

Restart the computer in Safe Mode only (No Networking)

Install the drivers for the Realtek RTL8811AU Wireless LAN 802.11ac USB 2.0 Network Adaptor.

Restart, test then post back with an update for us.
 
#25
Hi again,

I have uninstalled the CAM software and installed the driver in the link.
However, my desktop still freezes about the same timing into the game and goes into BSOD after that.

*Edit
I went to event viewer to take a look and realized that this time, there is no error 126
 
#26
Hello HomingShoe,

HomingShoe said:
However, my desktop still freezes about the same timing into the game and goes into BSOD after that.
Click to expand...
Can we have the crash dmp.

HomingShoe said:
I went to event viewer to take a look and realized that this time, there is no error 126
Click to expand...
That`s because we already fixed that problem, regardless, as was previously mentioned the errors were nothing to do with the crashes.
 
#27
Hi again,

Here, these are the files you needed right?
Thank you very much.
 

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#30
No problem.

The Steam issue you need to take up with them by opening a tech support ticket there.

For the USB issue you are going to have to do a process of elimination, the two most likely suspects to cause issues would be the PS games controller and the wifi adaptor, we understand that it could be awkward but the best two tests that you can do are using the computer without the games controller attached and if that doesn`t help connect the computer to the internet using an Ethernet cable which for best gaming performance you should be doing in any event.

In addition to the above, check for any newer chipset or Intel Rapid Storage drivers, easiest way to check is using DriverMax (free)

Run DriverMax to see if any driver updates are suggested.

Please note that you are only allowed to download two drivers a day for free and be sure to uncheck the “install AVG toolbar” option box.

Remember to always create a new restore point before updating any drivers.
 
#31
I understand, thank you so very much for your time and attention!

I will try to test playing MHW without the controller and see the result for that.
As for cables, that will need to take some time because I need to go and borrow 1 before I can test that.
 
#32
You are welcome :)

One other suggestion for you to check is to disable the USB selective suspend setting, this can cause problems with devices such as what you have connected as power sometimes get shut off from the USB ports, not good for a games controller or wifi dongle, see "how to" here.

So for now, check for driver updates, disable the USB selective suspend setting, restart the computer and test, if still a problem, move onto playing MHW without the games controller attached to the computer please.
 
#33
For the drivers, do I still carry on updating the wifi adaptor driver? Because it is different from the 1 that you linked me in an earlier post.
And do I need to update my drivers via DriverMax? Or I can try and search for the outdated drivers because there are currently more than 1
driver to update and the program can only download 1 at a time.
 
#34
phillpower2 said:
check for any newer chipset or Intel Rapid Storage drivers,
Click to expand...
You should only check for any new drivers for the two things that were specifically mentioned in my reply #30, if you install anything else you will end up causing all sorts of problems.

Can you please just stick to what has been suggested and then provide any feedback, if you keep on coming back asking questions we have no way of knowing what you have or havn`t tried and I for one am getting lost with where we are up to.

Trying the game without the PS game controller, test, provide feedback.

Check for and install any new chipset and Intel Rapid Storage drivers, test, provide feedback.

Disable the USB selective suspend setting, test, provide feedback.
 
#37
Hi, at present, I have tried:
- Disabling the USB selective suspend settings with controller > crashes (time crash from game start can be <10mins or <20mins)
- Disabling the USB selective suspend settings without controller (using keyboard and mouse to play) > crashes (time crash from game start can be <10mins or <20mins)

For the drivers, I am stuck with the once a day download for DriverMax, waiting to update my chipset driver.
 
#38
Hello,

Only leaves the most difficult test and that is online gaming using the Ethernet port and removing the Realtek USB adaptor.

We have tested your computer and the GPU in particular and all passed with flying colours so it only really leaves the wireless internet connection.
 
#39
Yes, it seems we are left with that. I will try to get a LAN cable ASAP and test it out. But this will require a few days as I need to arrange for it.
I will also update regarding the chipset driver later on.

Thank you so very much for the help!
 
#40
Two things that you can do meanwhile;

Try removing the Realtek adaptor and playing offline games or watching videos etc.

Using the computer with the Realtek adaptor connected but do not do any online gaming, stick to browsing, watching online videos or downloading anything that you may need, this includes Windows updates etc.

This will help us to determine whether or not it is the online games that are causing the issue.

If the computer does happen to crash when you are using it under either of the above conditions can you please make a note of what the computer was being used for at the time.

You are welcome :)
 
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