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In Progress Same old song and dance...

Tennafa

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Jun 6, 2018
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#1
Hello again,

Having a repeat issue of computer wanting to shut down unexpectedly while playing games, downloaded and on Steam. Any idea why this is a recurring issue and is there a way to fix it permanently so we can get back to gaming without interruption? Thanks all.
 

Tennafa

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Jun 6, 2018
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#5
What are your temps?
What are temps and where would I find that info?

I download from the developer/publisher websites to try to get as clean a download as I can. However, the problem DOES seem to come from Steam more than the downloaded games.
 

gus

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#6
@Tennafa, This guide will show how to record your temps.

Please go HERE and download the portable version of Speccy. Save it to somewhere you can find, locate the file and as it comes as a Zip file use your favorite unzip application to decompress it. Open the newly created folder and double left click Speccy.exe if you have a 32 bit system or Speccy64.exe if yours is 64bit. If you are not sure what your system is click HERE.



Speccy will open and after a short wait will display a summary of your system specs.

  1. Click on the file menu.
  2. Then click Publish snapshot.



A dialogue box will ask you to confirm, select yes.



Another dialogue box will open

  1. Click Copy to Clipboard.
  2. Then click Close.



Now that your link has been copied please paste it into your next post. It should look something like the example below:)

http://speccy.piriform.com/results/6waAHapcLrZIVPakgxXXXXXXX

BTW: once you have finished with speccy and no longer want it removing it is easy because it is a portable app with no install. Simply delete the downloaded file and folder you created when you decompressed it. Gone:thumbsup:
 
Last edited:

gus

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#8
Sorry Tennafa, you asked

What are temps and where would I find that info?
And I only answered part of your question.

What was meant by "temps" is @jmarket wanted to know the physical temperatures of your systems vital components. Reason for it is some components will throttle or shut down the system if they exceed certain temperatures. Just something basic to rule out before more sophisticated diagnosis.
 

gus

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#10
The Speccy log you provided lists your PC's main component temperatures, in the Summary section pictured below, which aren't an issue here. Now that temperatures have been ruled out someone with more knowledge on your problem than I will assist.

2018-07-07_135608.jpg
 
Last edited:

Rustys

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Jul 22, 2016
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#12
Run Check Disk on the HDD using the elevated command prompt.

Here is one way that you can pull the log to view it.

1. Press the Windows + R keys to open the Run dialog, type powershell.exe, and press Enter.

2. In PowerShell, copy and paste the command below, and press Enter.

get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt
3. CHKDSKResults.txt file will be created on your desktop, that is the log file of your chkdsk scan results from Event Viewer.

4. COPY and PASTE the contents from the CHKDSKResults.txt file into your next post.
 

Tennafa

PCHF Member
PCHF Member
Jun 6, 2018
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#14
I copied and pasted this from the actual command prompt:

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

PS C:\WINDOWS\system32> get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "win
init"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt
out-file : Could not find a part of the path 'C:\WINDOWS\system32\Desktop\CHKDSKResults.txt'.
At line:1 char:132
+ ... init"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : OpenError: :)) [Out-File], DirectoryNotFoundException
+ FullyQualifiedErrorId : FileOpenFailure,Microsoft.PowerShell.Commands.OutFileCommand

PS C:\WINDOWS\system32>
 

Rustys

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Jul 22, 2016
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#15
Try following the instruction here to see if you can find the information in the Event Viewer. Match the date and time to when you ran the Check Disk.

If not found there then re run the check disk again.
 

Tennafa

PCHF Member
PCHF Member
Jun 6, 2018
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#16
Followed all of the steps you said, still have a blank file on my desktop named CHKDSKResults.txt
I also reran the check disk again, twice, and still have nothing but a blank file on my desktop. I followed everything you asked me to do to the letter, but I still don't have any results to show you. Could that be indicative of a problem? If so, what can or should I do about it?
 

Rustys

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#17
Went through the previous thread and have to agree with what @DOUGIE stated there in Post # 11 that it may be the Power Supply Unit. Do you happen and or can check the total Wattage on the Power Supply Unit?
You will need to remove the side and look for a sticker on the unit.

The reason that it is only happening during games would show that it only happens when the system in under a load.

You may also want to go through the entire system and re seat every cable.