Repeat Crash - Windows Reliability history crash report attached

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vonsteimel

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Dec 25, 2018
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I have a repeat issue - My PC crashes after about an hour of gaming. The screen goes blank-blue and the sound freezes, then it goes black and the sound stops/mutes. But the PC stays on and I have to cycle the power to get it to restart.

I've pasted the Windows Reliability history crash reports(2x) below from the most recent crash.

Can someone help me understand what this means?

Thanks!

------------------------------------------------------------------------------------------------------------
1/1/2019 5:26 PM
WINDOWS
Problem: Hardware Error

Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffd68b6f0e4010
Parameter 2: fffff80169c0f654
Parameter 3: 0
Parameter 4: 970
OS version: 10_0_17763
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.17763.2.0.0.768.101
Locale ID: 1033
Extra information about the problem
Bucket ID: rejected_by_rule
Server information: 26f35045-30f4-4172-af2f-64e798dfbb19

------------------------------------------------------------------------------------------------------------

1/1/2019 5:26 PM
WINDOWS SHELL EXPERIENCE HOST :
Problem: Stopped Working

Description
Faulting Application Path: C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe
Problem signature
Problem Event Name: MoAppCrash
Package Full Name: Microsoft.Windows.ShellExperienceHost_10.0.17763.1_neutral_neutral_cw5n1h2txyewy
Application Name: praid:App
Application Version: 10.0.17763.1
Application Timestamp: 5b9c8bd8
Fault Module Name: atidxx64.dll
Fault Module Version: 22.19.162.4
Fault Module Timestamp: 58fe9d90
Exception Code: c0000005
Exception Offset: 000000000061f1aa
OS Version: 10.0.17763.2.0.0.768.101
Locale ID: 1033
Additional Information 1: a416
Additional Information 2: a416e93de510613e45e613814b81bf09
Additional Information 3: 8f89
Additional Information 4: 8f898904689fbc97e69c2d3f0aff1598
Extra information about the problem
Bucket ID: 8b70888ecb287052bcd753ba57205c32 (2078221812845534258)

====================================================================
PC MODEL: Cyberpower Model C (2017)
OS: Name Microsoft Windows 10 Home
Version: 10.0.17134 Build 17134
System Type: x64-based PC
Processor: AMD Ryzen 5 1400 Quad-Core Processor, 3200 Mhz, 4 Core(s), 8 Logical Processor(s)
Graphics Card: Radeon RX 580 Series
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.95 GB
Available Physical Memory 4.04 GB
Total Virtual Memory 9.77 GB
Available Virtual Memory 2.96 GB
 

vger

PCHF Manager
PCHF Manager
PCHF Donator
Jul 21, 2016
4,931
829
www.etsy.com
Hello

This could be your psu failing..

Download then run Speccy (free) and post the resultant url for us, details here ( https://www.ccleaner.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web ) , this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser,
copy it to the clipboard, or close the dialog box.
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
2,467
413
55
In addition to the above, please use the method below to zip up/upload any dmp files.

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach files button, bottom left of the dialogue input box
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
2,467
413
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If the computer is a desktop can you post the brand and model name or number of the power supply (PSU).

Will take a look at your Speccy info and for now just leave you a link to help with enabling crash dmps Configure Windows to create Dump Files on Blue Screen - Small Memory Dump is the option that you want.

Edit to add, couple of things in Speccy, one is the scheduled AMD updates for your GPU and the other is you are running low on free storage space on the C: partition where Windows lives, explanations for both below;

AMDLinkUpdate
ModifyLinkUpdate
StartCN
StartCNBM

Once Windows has been installed, you install the necessary drivers for the MB and other hardware and then leave well alone, drivers should not be allowed to auto update and you should never update any driver/s unless the new drivers are intended to resolve a specific issue that you are having, installing the new drivers can actually cause you the very issues that they are intended to resolve and uninstalling the new drivers may not resolve the problem/s.

Disk Letter: C:
File System: NTFS
Volume Serial Number: 521EEB1A
Size: 930 GB
Used Space: 785 GB (84%)
Free Space: 145 GB (16%)

For Windows to be able to run efficiently and to be able to update you need to have between 20 and 25% of the partition or drive available as free storage space at all times, if you don`t you risk Windows becoming corrupt or not being able to update which puts you at risk of malware attack.

Data only storage devices should not be allowed to get any lower than 10% of free storage space of the full capacity of the drive/partition on the drive.

Uninstall as many unused programs, games, videos and music files as you can and get yourself another means of backing up to, post back when you have between 20 and 25% free storage on the C: drive/partition.
 

vonsteimel

PCHF Member
PCHF Member
Dec 25, 2018
5
0
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phillpower2, thanks for the response!

I never thought my HD space may be a contributer so I've cleaned it up (now 30%+ free), will let you know if I see a reduction in crashes.

I think I'll just go buy a new PSU as they are fairly cheap and, even if its not the fix, won't be so bad to have around on-hand. It'll be a few weeks but I'll chime back in to let you know if it fixed my issue. Is there any "easy" way to ween out my GPU to see if its the source of the crash (aside from installing a new PSU)?

"drivers should not be allowed to auto update and you should never update any driver's unless the new drivers are intended to resolve a specific issue" -- good to see this validated elsewhere. Throughout the years, I've noted an increased risk of failure due to updates (esp. on a gaming PC) but fail to ever get anyone to recognize this. People tend to think update=good; no update=bad, period.
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
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I think I'll just go buy a new PSU
Is there any "easy" way to ween out my GPU to see if its the source of the crash (aside from installing a new PSU)?
If we had the present PSU details it may shed some light on possible causes, the last thing that we want is for you to be going out and spending your hard earned cash if it is avoidable.

"drivers should not be allowed to auto update and you should never update any driver's unless the new drivers are intended to resolve a specific issue" -- good to see this validated elsewhere. Throughout the years, I've noted an increased risk of failure due to updates (esp. on a gaming PC) but fail to ever get anyone to recognize this. People tend to think update=good; no update=bad, period.
The problem is even worse nowadays as Windows 10 takes it upon itself to download and install driver updates for a users hardware, this often with serious consequences and in particular with add on GPU drivers :mad:
 

vonsteimel

PCHF Member
PCHF Member
Dec 25, 2018
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32
Just got a new PSU, went from EVGA 450 BV (450W) to an EVGA 600W. Will post results soon.
Reduction in HD space seemed to have a minor impact but no fix.
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
2,467
413
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Any update for us? This thread will be closed if not replied to within 48hrs.
 
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