Pending OP Response Reboot and select proper boot device.

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Storklebeam

PCHF Member
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Aug 10, 2019
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So I'll admit before that message started coming up during the boot every single time, it came up once or twice before, but restarting the system got right past it. I know, I shouldn't of ignored it.
Now I guess my PC isn't recognizing my hard drive anymore. The whole PC including the drive are pretty much brand new though, so I don't really see why.

I've checked all the connections and the made sure the boot priority was correct. I also tried a drive I had with an older PC and it seemed to work albeit slowly.

There was a big power surge in my town the other day that caught me off guard and I thought that might be the problem, but this has been happening since before that surge.
 

Bruce

Forum Regular
Support Team
PCHF Member
Oct 8, 2017
870
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Yeppoon, QLD, Australia.
so when you start the PC, you are seeing "please select proper drive" messages on the the screen?

sadly being new is no guarantee, which is why there is a warranty period.
if you have select your hard drive to boot from first in the list, and the BIOS is seeing the drive, then the drive is either faulty or has lost is boot record and needs reformatting.

you mention the other drive works in your PC, what about this 'dead' drive in another PC or USB caddy? that way you'll be able to recover your data before you reformat it.
 

Storklebeam

PCHF Member
PCHF Member
Aug 10, 2019
5
0
19
so when you start the PC, you are seeing "please select proper drive" messages on the the screen?

sadly being new is no guarantee, which is why there is a warranty period.
if you have select your hard drive to boot from first in the list, and the BIOS is seeing the drive, then the drive is either faulty or has lost is boot record and needs reformatting.

you mention the other drive works in your PC, what about this 'dead' drive in another PC or USB caddy? that way you'll be able to recover your data before you reformat it.
Thanks for answering I'll need to get access to another pc, we'll see what happens. Tha
 

Rustys

Escaped Mental Patient
Administrator
Support Team
Jul 22, 2016
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pchelpforum.net
If I may also suggest...
You could use a live version of Linux to boot from using a USB drive.

The other thing I would suggest if the system is under warranty have contact them before opening the system could void any warranty you may have.
 

Storklebeam

PCHF Member
PCHF Member
Aug 10, 2019
5
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so when you start the PC, you are seeing "please select proper drive" messages on the the screen?

sadly being new is no guarantee, which is why there is a warranty period.
if you have select your hard drive to boot from first in the list, and the BIOS is seeing the drive, then the drive is either faulty or has lost is boot record and needs reformatting.

you mention the other drive works in your PC, what about this 'dead' drive in another PC or USB caddy? that way you'll be able to recover your data before you reformat it.
So I connected the drive to my older pc and it didn't seem to respond or really do anything at all accept come on so I connected it back to the newer pc and I got a new message about a power surge before the point I usually get the reboot message, I'm now starting to think it wasn't just one big surge though while I was at work there could of been multiple smaller power cuts.

I'm just hoping my whole system didn't get messed up. Here's a pic of the message
20190811_145521.jpg
 

Bruce

Forum Regular
Support Team
PCHF Member
Oct 8, 2017
870
180
Yeppoon, QLD, Australia.
it may just be a one off, although to be honest, I've never seen that message before.
so reboot and see how it goes.
but as Rustys stated, it may be worth thi9nkiong about a warranty replacement.
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
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Any update for us? This thread will be closed if not replied to within 48hrs.
 

Storklebeam

PCHF Member
PCHF Member
Aug 10, 2019
5
0
19
Any update for us? This thread will be closed if not replied to within 48hrs.
Sorry for the super late reply, I've been working alot this summer. SO I plugged in an older drive from my last PC and it seemed to work although I had to put a new OS on it which took awhile. everything seemed to be alot slower too than it was with the computers original drive that it came with and that one still doesn't respond, it still gives me a power surge message.
 

Storklebeam

PCHF Member
PCHF Member
Aug 10, 2019
5
0
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Because other drives are working, the PSU seems to have survived, I'm still probably going to replace my PSU and get a nice battery backup which I should of done already smh. I just really hope that drive that came with the PC isnt a lost cause I'd like to save my data, so any suggestions to try and fix or salvage it would be greatly appreciated.
 

Evan Omo

Computer Support Technician
Moderator
Support Team
Hi Storklebeam. Have you tried hooking up that hard drive into another computer to see if the same issue happens?

In Windows on your Operating System drive, try running Check Disk on the faulty hard drive and see if after running Check Disk, it fixes that problematic drive boot up issue. See this link for how to run Check Disk, How to Run Check Disk in Windows.