Solved Random application crashes and BSODs

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phillpower2

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Edit to add, sorry missed your last reply, we do not get any notification when you reply to your own last post so best avoid doing so unless a helper is expecting it.

Leave the RAM as is for the time being, do the below, run Speccy and post the new url for us if you will.

Nvidea drivers were responsible for the crash;


22/08/2021 NVIDIA - Display - 27.21.14.5671
NVIDIA Display driver update released in September 2020

The present drivers are well out of date so you should follow the steps below to get the latest for the RTX 3080 which are Driver Version: 496.13 - Release Date: 2021 October 12

Create a new folder on the desktop, name it Nvidea drivers.

Manually search, download and save to the folder the latest RTX 3080 drivers from here

Download DDU from here

Create a new system restore point then run DDU and uninstall all present Nvidea drivers.

Restart the computer in Safe Mode only (No Networking). **

Install the new GPU drivers that you saved to the folder on your desktop.

Restart the computer, test then post back with an update for us.

** Do a normal restart if the GPU drivers will not install in Safe Mode
 

phillpower2

Administrator
Support Team
Sep 9, 2016
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880
Something for you to do to see how your present set up handles video when not online gaming;

Use the free versions at the following links;

Stress test your GPU with Furmark

Check your FPS etc with SUPERPOSITION
 

Chambers1041

PCHF Member
Oct 4, 2021
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Thank you, will give these a crack later on. I also just got a new BSOD for MEMORY_MANAGEMENT which I haven't had in a while. I have attached the minidump below
 

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phillpower2

Administrator
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Sep 9, 2016
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It wasn`t RAM related.

What was the computer being used for when this latest BSOD happened and more importantly which one of the storage devices were you accessing data from, pagefile corruption was the cause of the crash with the process that got tripped up being Windows Defender.

Have you ever had any other AV program installed on this computer.


Post an Autoruns log for us, see here

1: Extract the Autoruns Zip file contents to a folder.

2: Double-click the "Autoruns.exe".

3: Click on the "Hide Signed Microsoft and Windows Entries” option.

4: Go to File then to Export As or Save in some versions.

5: Save AutoRuns.txt file to known location like your Desktop > when you click on File > Save you will then get the option to Save as type, click the drop down tab, change it to Text and then click the Save button.

6: Attach to your next reply.



Tutorial here
 

Chambers1041

PCHF Member
Oct 4, 2021
18
0
21
It wasn`t RAM related.

What was the computer being used for when this latest BSOD happened and more importantly which one of the storage devices were you accessing data from, pagefile corruption was the cause of the crash with the process that got tripped up being Windows Defender.

Have you ever had any other AV program installed on this computer.


Post an Autoruns log for us, see here

1: Extract the Autoruns Zip file contents to a folder.

2: Double-click the "Autoruns.exe".

3: Click on the "Hide Signed Microsoft and Windows Entries” option.

4: Go to File then to Export As or Save in some versions.

5: Save AutoRuns.txt file to known location like your Desktop > when you click on File > Save you will then get the option to Save as type, click the drop down tab, change it to Text and then click the Save button.

6: Attach to your next reply.



Tutorial here
I was playing Valorant (not in game, just in the lobby from memory). Valorant is installed on my A drive. The only 3rd party AV I have installed is malwarebytes which I don't have real time protection turned on, I just manually scan files with it if needed.

I have attached the autoruns file below
 

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phillpower2

Administrator
Support Team
Sep 9, 2016
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How did the Furmark and SUPERPOSITION tests go.

You looked to have missed 3: Click on the "Hide Signed Microsoft and Windows Entries” option. which means getting through the log will take me an eternity :(

For now I will wait on an update regarding those two tests.
 

Chambers1041

PCHF Member
Oct 4, 2021
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0
21
How did the Furmark and SUPERPOSITION tests go.
This is a screenshot of my Furmark results running the 2k 1440p preset:
Here is a screenshot of the Superposition result on the 1080p extreme preset:
You looked to have missed 3: Click on the "Hide Signed Microsoft and Windows Entries” option. which means getting through the log will take me an eternity :(
I just went to run it again for you as I was pretty sure I selected it, however wanted to check. These are the tickboxes I have which look slightly different to the option in the guide you linked.
I am happy to re-run this for you to make it easier if I have done it wrong.

Side comment;

I also thought it might be worth mentioning that aside from that 1 off BSOD I attached a few posts above, I've also been experiencing occasional stutters on the system during gameplay (3 different games, 2 installed on the A drive and one on the D drive). The game as well as all other applications will freeze up for around 3 seconds (at a guess) before everything going back to normal.

These stutters were not happening back when I had the 2 sticks of older RAM in the system, but have cropped up now that I have the newer sticks in their place. I was wondering if it may be worth me swapping back to the older ones and using my PC as normal for a while to see if I run into these freezes, but didn't want to do so without your advice.
 

phillpower2

Administrator
Support Team
Sep 9, 2016
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880
You appear to have uploaded two of the same screenshots I`m afraid, no matter though if your PC did not crash when running Furmark as your results look very good.

The format looks to have been updated so yes, please do an updated Autoruns log for us using the options that you have checked.

If you wish to swap just the old RAM back in it is important that you recreate the exact same usage conditions as when you were using the new RAM.

I've also been experiencing occasional stutters on the system during gameplay (3 different games, 2 installed on the A drive and one on the D drive). The game as well as all other applications will freeze up for around 3 seconds (at a guess) before everything going back to normal.

Any stuttering behaviour is going off topic from your OP, as long as the original issue has been resolved this thread should be marked as solved and you then need to start a new thread on the internal hardware forum.
 

Chambers1041

PCHF Member
Oct 4, 2021
18
0
21
You appear to have uploaded two of the same screenshots I`m afraid, no matter though if your PC did not crash when running Furmark as your results look very good.

The format looks to have been updated so yes, please do an updated Autoruns log for us using the options that you have checked.

If you wish to swap just the old RAM back in it is important that you recreate the exact same usage conditions as when you were using the new RAM.



Any stuttering behaviour is going off topic from your OP, as long as the original issue has been resolved this thread should be marked as solved and you then need to start a new thread on the internal hardware forum.
Okay I have run a new log with the boxes definitely checked, attached to this reply.

I did swap out the RAM, made sure to put it in the exact same slots (1 and 3) and have been using PC as I normally would. Have not had a single stutter/crash/BSOD all day, whereas I was having some consistent issues on the other pair of sticks (sometimes even 30mins into using the PC it would BSOD). If any stuttering issues crop up further I'll be sure to raise a new thread for those.

Is there any more testing/troubleshooting that can be done regarding the BSODs? Or do you think my next step would be to assume the newer set of RAM is faulty and look at returning it?
 

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phillpower2

Administrator
Support Team
Sep 9, 2016
10,327
880
I did swap out the RAM, made sure to put it in the exact same slots (1 and 3) and have been using PC as I normally would. Have not h

Previous RAM in slots 1 & 3 new sticks in slots 2 & 4 any problems reverse the slots and if still the same issue return the new RAM along with a link to this thread so that the seller can see how much testing you have done on their RAM
 

Chambers1041

PCHF Member
Oct 4, 2021
18
0
21
Previous RAM in slots 1 & 3 new sticks in slots 2 & 4 any problems reverse the slots and if still the same issue return the new RAM along with a link to this thread so that the seller can see how much testing you have done on their RAM
Tried this and had the same issue. I really appreciate the help you've provided, was very in depth and I learned a few things along the way. Will be sure to come back with another thread if I have any similar issues in future. Thank you so much.

How do I go about marking this as solved?
 

phillpower2

Administrator
Support Team
Sep 9, 2016
10,327
880
Sorry that it was not something that you could fix yourself but you are welcome nonetheless :)

Thread duly marked (y)
 
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