Hi everyone,
First of all, I apologise if I have by any chance started my thread in the wrong part of the forum. I put it here because the issue is related to a laptop and could possibly be either a hardware or a software issue (not sure). I also apologise for the lengthy message.
I have had the following situation. At work, we had a Webex meeting and I used my Windows 10 laptop. Another coworker (let's call her Coworker A) and I were in the same office, whereas the other participants were in other locations. Before the meeting began, we had a deal that Coworker A would not use earphones, whereas I should use them so that we can avoid echo because we are in the same room (not sure about the correct technical term, I am referring to the situation when the sound basically gets multiplied). Therefore, before the meeting I plugged in my earphones and checked to make sure they were firmly plugged in. Coworker A and I tested my microphone together (Webex users know that you have this test at the beginning, where you speak a few words that get recorded and then played back to you - everything went fine, and I heard the recorded words through my earphones, just like I should).
The meeting started well, several other coworkers spoke, and there were no problems. Then came Coworker A's turn (again, no problem). After finishing her part, Coworker A didn't mute her microphone. I started speaking after her and the echo started immediately. When Coworker A muted her microphone, the echo stopped right away and I continued normally. After me, several others spoke, including Coworker A again, and there were no issues.
After the meeting, Coworker A insisted that I must have done something wrong to cause the echo. She suggested that perhaps I accidentally unplugged my earphones, which I am 100% sure did not happen. From the beginning to the very end of the meeting, I heard everything that was said only through my earphones. Also, I did not touch them the entire time. So, that explanation is not valid. She also suggested that maybe I needed, after plugging in my earphones, to press on the little speaker icon in the taskbar and, if I understood correctly, there should be some settings there. However, even though I didn't do it before this meeting, we tested my microphone before the meeting and everything was fine, i.e. no echo at all.
Now, since I can expect more Webex meetings in the future, I would like to make sure this never happens again. So, I would appreciate any ideas regarding what I could have done to cause this (or what I did not do but should have done). What confuses and concerns me most is how the test went fine, and then during the meeting the echo appeared even though I did not touch anything. So, something must have changed during the meeting. Are there some hidden settings I should know about?
Also, do you guys know how I could possibly prove that I did in fact have my earphones plugged in the entire time? Is there a log in Windows 10 (I suppose not, but I am asking just in case)? Also, if it doesn't, then in the future, is there a way for me to somehow ensure I can prove when my earphones were plugged in without installing new software (not allowed under company policy)?
Again, sorry for such a long post.
All best
First of all, I apologise if I have by any chance started my thread in the wrong part of the forum. I put it here because the issue is related to a laptop and could possibly be either a hardware or a software issue (not sure). I also apologise for the lengthy message.
I have had the following situation. At work, we had a Webex meeting and I used my Windows 10 laptop. Another coworker (let's call her Coworker A) and I were in the same office, whereas the other participants were in other locations. Before the meeting began, we had a deal that Coworker A would not use earphones, whereas I should use them so that we can avoid echo because we are in the same room (not sure about the correct technical term, I am referring to the situation when the sound basically gets multiplied). Therefore, before the meeting I plugged in my earphones and checked to make sure they were firmly plugged in. Coworker A and I tested my microphone together (Webex users know that you have this test at the beginning, where you speak a few words that get recorded and then played back to you - everything went fine, and I heard the recorded words through my earphones, just like I should).
The meeting started well, several other coworkers spoke, and there were no problems. Then came Coworker A's turn (again, no problem). After finishing her part, Coworker A didn't mute her microphone. I started speaking after her and the echo started immediately. When Coworker A muted her microphone, the echo stopped right away and I continued normally. After me, several others spoke, including Coworker A again, and there were no issues.
After the meeting, Coworker A insisted that I must have done something wrong to cause the echo. She suggested that perhaps I accidentally unplugged my earphones, which I am 100% sure did not happen. From the beginning to the very end of the meeting, I heard everything that was said only through my earphones. Also, I did not touch them the entire time. So, that explanation is not valid. She also suggested that maybe I needed, after plugging in my earphones, to press on the little speaker icon in the taskbar and, if I understood correctly, there should be some settings there. However, even though I didn't do it before this meeting, we tested my microphone before the meeting and everything was fine, i.e. no echo at all.
Now, since I can expect more Webex meetings in the future, I would like to make sure this never happens again. So, I would appreciate any ideas regarding what I could have done to cause this (or what I did not do but should have done). What confuses and concerns me most is how the test went fine, and then during the meeting the echo appeared even though I did not touch anything. So, something must have changed during the meeting. Are there some hidden settings I should know about?
Also, do you guys know how I could possibly prove that I did in fact have my earphones plugged in the entire time? Is there a log in Windows 10 (I suppose not, but I am asking just in case)? Also, if it doesn't, then in the future, is there a way for me to somehow ensure I can prove when my earphones were plugged in without installing new software (not allowed under company policy)?
Again, sorry for such a long post.
All best
