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Pending OP Response Problem with the drivers after a hard drive exchange

casgr

PCHF Member
PCHF Member
Jan 3, 2019
5
0
23
#1
Hello, everyone!
I have difficulty with a full configuration of my Asus F540LA. It had just had a hard drive exchange (1TB HDD) but I received it without the system (Windows 10) so I decided to install it using a pendrive. Although the system works and it updated itself, there are still some drivers in the Tool Manager who are not recognized, as following:
- VEN_INT&DEV_340F
- VEN_INT&DEV_33C3REV_0004
- VEN_INT&DEV_33C2&REV_0004
- VEN_INT&DEV_33C7&REV_0004

I succesfully found and installed the very first one of the list, but then there cropped up the issue regarding the second one making it unable to install. I've read that maybe some BIOS settings should have been changed before installing the drivers and that the order of installing may be important so I've decided to seek for some help here.

There is also no driver for a touchpad and during an installation of Smart Gesture from ASUS Website the problem is: "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected.". Internal Pointing Device in BIOS is enabled.

I would be very glad to receive tips from you concerning the steps I should take. Thank you very much for your time!
 

phillpower2

PCHF Moderator
Moderator
Support Team
Sep 9, 2016
2,036
395
55
#3
Welcome to PCHF casgr,

If I am reading your OP correctly you have gone about this in a slightly incorrect way.

All drivers for your system should have been downloaded to a thumbdrive and then starting with the chipset drivers first manually installed as soon as Windows had been, all the drivers that you need can be downloaded from here
 

casgr

PCHF Member
PCHF Member
Jan 3, 2019
5
0
23
#4
Welcome to PCHF casgr,

If I am reading your OP correctly you have gone about this in a slightly incorrect way.

All drivers for your system should have been downloaded to a thumbdrive and then starting with the chipset drivers first manually installed as soon as Windows had been, all the drivers that you need can be downloaded from here
Thank you very much for your answer!

Let me ask if I understand this clearly - what are you suggesting is installing the system all over again and then installing these drivers from external device while making sure the laptop isn't connected to the net to stop Windows Update?
 

phillpower2

PCHF Moderator
Moderator
Support Team
Sep 9, 2016
2,036
395
55
#5
You could do if you have the time to do it or you could try uninstalling the drivers that you have installed and then install the drivers as described in my reply #3.

A lot of the generic Windows 10 drivers are fine for most things but chipset drivers must come from either the manufacturer of the MB or if a brand name such as Dell or HP from their download page, once the chipset drivers have been installed things tend to go more smoothly.
 

Ebony

PCHF Member
PCHF Member
Dec 24, 2018
4
1
26
#6
Try to update all your drivers once again from asus official site and update window if the problem occurs again then reformat you laptop.This might solve all the issuses
 

casgr

PCHF Member
PCHF Member
Jan 3, 2019
5
0
23
#7
Thank you for all the answers.

Like you suggested, I restored Windows and installed the drivers from the ASUS side (via pendrive). I installed all the drivers that I could with the chipset at first (I could't unpack a BIOS file, some of Intel's drivers weren't appropriate for my device although I downloaded it all from the ASUS site for 540LA).

Unfortunetly, the issues still remains: there are three unknown devices without drivers and, most importantly, I cannot install a driver for touchpad so I have to use a numeric keyboard.
 

casgr

PCHF Member
PCHF Member
Jan 3, 2019
5
0
23
#9
What happens when you try and install the touchpad driver? Perhaps download the driver again and try?
The same information as before - ,,There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected".
I tried downloading it again and the older version as well - still the same issue.
 

phillpower2

PCHF Moderator
Moderator
Support Team
Sep 9, 2016
2,036
395
55
#10
Unfortunetly, the issues still remains: there are three unknown devices without drivers and, most importantly, I cannot install a driver for touchpad
Have you tried installing the drivers in Safe Mode.

Did you install the ATKPackage drivers before trying to install the touchpad drivers.
 

casgr

PCHF Member
PCHF Member
Jan 3, 2019
5
0
23
#11
Have you tried installing the drivers in Safe Mode.

Did you install the ATKPackage drivers before trying to install the touchpad drivers.
Safe Mode doesn't change the problem. ATK has been installed. I found out somewhere that the lack of SeriallO Intell may be the cause of the issue of touchpad, however this is one of the drivers I'm unable to install as there is an information 'platform not supported'.