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Problem with Skype and other programs that stream webcam footage

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archeryftw

archeryftw

PCHF Member
Jan 6, 2017
1
1
33
Holly Springs, NC
#1
Recently I've been trying to get my camera to work on Skype with no avail. In the Logitech Camera software, the camera seems to work fine: no lagging, freezing, or crashing. However, when I try to use it with Skype or any other program where it has to send it to the internet, I get lag as well as freezing, with the camera sometimes not working at all when it comes to Skype.

Here is my ping, download speed, and upload speed: http://i.imgur.com/M9y9gRy.png

And here are my PC specs: http://i.imgur.com/0cd4ZQa.png

The type of camera I have is a Logitech HD Webcam C310 (http://i.imgur.com/fDT0eG5.pnghttp://i.imgur.com/4ScQRD9.png). The current software I'm using is the Logitech Webcam Software, here: http://i.imgur.com/4ScQRD9.png. If there is a different software I should be using, please let me know.

I have tried using previous versions of Skype as well, though I feel like it might be a problem it sending the video to the internet. I would appreciate any help. I don't mind if I have to lower the video quality to get rid of lag, as long as there is little to no lag I'll be happy. At this point I think it's either a network speed issue or an issue with the software. Again, any help is appreciated. Thank you.
 
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#2
Welcome to PCHF Lets get some info from your machine, to get things rolling.

Step 1: Speccy Scan.

  • Please go here and download Speccy.
  • Install and run the program.
  • Upon Completion:
  • Hit File
  • Publish Snap Shot
  • A link will appear, post that link.

Step 2: MiniToolBox Scan


Please download MINITOOLBOX and run it.

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go post the result.


Step 3: Reset Host File


  • Click here to download RstHosts v2.0
  • Save the file to your desktop.
  • Right Click and Run as Administrator.
  • Click on Restaurer, then click OK at the prompt.
  • This will restore the default host file.
  • Next Click on Creer Un Rapport.
  • This will open a logfile, post that in your next reply.



Step 4: Autoruns Scan.


Download Autoruns and Autorunsc Unzip it to your desktop and then double click autoruns.exe
After the scan is finished then click on File>>>>>>>>>>>Save
The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option.
in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.


Step 5: HijackThis.



1- Please click HERE to download HijackThis.
2- Run the program.
3- Click on the Main Menu button if not already there.
4- Select Do a system scan and save a logfile.
5- Copy paste the log here.


Step 6: JRT Scan.


Please download Junkware Removal Tool and save it on your desktop.



  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Please post the JRT log.

Step 7: Adware Cleaner Scan.

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
 
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