You must be Registered and Logged in to Follow this Procedure.
Welcome to the PCHF Malware Removal Forums
Please review the PCHF Security team Disclaimer prior to beginning your adventure through malware removal.
Additionally, please read the Security Forum Guidelines before posting.
Please follow these instructions in order, and thoroughly, to allow our Security Team to quickly assist you.
Please be sure not to do any confidential business such as banking, shopping, or browsing on your computer while infected. Malware has the potential to compromise the security of your personal information when working on the Internet.
If you have access to a clean PC, you might consider changing passwords at any financial, social and personal online sites that you typically accessed from the infected PC.
Index (click on each link to take you to a section of the Prework):
Instructions Part 1 Diagnostic Scan With FRST
P2P (Person To Person) File Sharing Programs
What to Remember When Posting
Disclaimer and Final Notes
Please do not follow any instructions from any user or staff member other than those in the Please Read Before Following Advice thread.
When your thread has been replied to by a member of the Security Team, it will be tagged as In Progress. If more than 48 hours has elapsed since a member of the Security Team has responded to your thread feel free to send them a Private Conversation.
Subsequently it will be tagged as Solved once the all-clear is given.
Our Security Team will take the time and effort to assist you according to your technical abilities. Please ask for any clarification, guidance or information that you may need. That's why we are here.
On that note, we will see you in the Forum
The PCHF Security Team
By posting a New Topic requesting malware removal help, you agree to all of the guidelines and important information, and understand the dangers associated with malware removal. By agreeing, you give us consent to be in control over how your system is cleaned, and release PCHF from liability for any possible damage associated with the malware removal.