Plugged in, Charging (not actually charging...) | PC Help Forum
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Plugged in, Charging (not actually charging...)

Discussion in 'Windows 10' started by ConwayMorning, May 17, 2017.

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  1. ConwayMorning

    ConwayMorning PCHF Member PCHF Member

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    Hello!

    Bizarre problem for which I cannot find an answer.
    I have an Asus Vevobook Laptop (Model: TP300LA) which states "plugged in, charging", however it's not charging. A cursory search of the web seems to reveal that this is not an uncommon problem and I've read many suggestions that it could be an issue with Windows 10 itself, but I'm not sure (laptop came with Windows 8.1 and, like many others, I went for the free upgrade to Windows 10).

    So far I've tried uninstalling/re-installing the Microsoft ACPI items under device manager AND buying a new battery... but no luck.

    It was mentioned on one site that it might be a problem with the BIOS, but I daren't update those (not that I even know how) for fear of bricking my laptop... although it's pretty useless now that it's tethered to the socket anyway.

    Any help would be greatly appreciated.
     
  2. vger

    vger PCHF Manager PCHF Manager PCHF Donator

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    Last edited: May 20, 2017
  3. phillpower2

    phillpower2 PCHF Moderator Moderator Support Team

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    Hello ConwayMorning,

    After you upgraded did you then install the necessary Windows 10 drivers for the notebook, if not, please do so and start by downloading and installing the chipset drivers first as not doing so can cause all sorts of problems, download from here, you will need to select your model of CPU and OS first.
     
    gus and vger like this.
  4. ConwayMorning

    ConwayMorning PCHF Member PCHF Member

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    I can't entirely remember.
    Thank you for the link. I downloaded the chipset driver which prompted a re-boot, but my battery issue remains.
     
  5. phillpower2

    phillpower2 PCHF Moderator Moderator Support Team

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    Try starting the computer in Safe Mode only (no networking) ASUS info here if the issue is still the same it is less likely but not impossible to be a driver issue.
     
  6. ConwayMorning

    ConwayMorning PCHF Member PCHF Member

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    Hello again,
    Thanks for the link. I restarted my laptop in safe mode as you suggested, however the icon in the bottom-right which shows the level of battery charge is not active in this mode, so I was unable to see the battery level. However I've just restarted and the level is the same as it was previously, so no luck.
     
  7. phillpower2

    phillpower2 PCHF Moderator Moderator Support Team

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    Hello ConwayMorning,

    Have you checked to see if this is an ASUS power plan setting problem, some info on such settings that ASUS use here

    Windows own power plan settings should also be checked if not already.

    You are welcome btw :)
     
  8. vger

    vger PCHF Manager PCHF Manager PCHF Donator

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    Any updates for us?
     
  9. ConwayMorning

    ConwayMorning PCHF Member PCHF Member

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    Hi! - Sorry, I've been away.

    I've investigated the power plans options, but none that would suggest they would ever allow for it to not charge :/
     
  10. vger

    vger PCHF Manager PCHF Manager PCHF Donator

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    Thanks for the update..
     
  11. BullsComputerService

    BullsComputerService PCHF Member PCHF Member

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    It could be that the Battery in your computer is friend or the charger is bad most likely the charger only if you don't see a light on it
     
  12. phillpower2

    phillpower2 PCHF Moderator Moderator Support Team

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    Is that both the ASUS and Windows own power plans to which you refer.

    In Device Manager, what items are listed under the Batteries tab when you expand it.

    In your BIOS do you have the option to enable or disable the following low power mode when off, USB charging when off or USB charger +, if yes, make sure that they are disabled, save any new settings, restart and test.
     
  13. ConwayMorning

    ConwayMorning PCHF Member PCHF Member

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    Well it's the Windows one, I don't seem to have an ASUS battery icon.

    - Microsoft AC Adapter
    - Microsoft ACPI-Compliant Control Method Battery

    Nope :( Only something about "Power Off Energy Saving" which I disabled/re-enabled but didn't make a difference.

    The bios is: Aptio Setup Utility Version 2.15.1236. - I don't know if that helps :/
     
    Last edited: Jun 7, 2017
  14. phillpower2

    phillpower2 PCHF Moderator Moderator Support Team

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    Looks like you havn`t reinstalled the Power4Gear Hybrid utility

    Power4Gear Hybrid info here and the utility Download here
     
  15. ConwayMorning

    ConwayMorning PCHF Member PCHF Member

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    Okay so I've reinstalled that software (the OS drop-down wouldn't work for me so I just installed the most recent one - V3.0.8), but it doesn't seem to have changed anything. Further to this the software actually won't save the settings I try and apply.

    Bizarrely however, I took my laptop to work today and have plugged it in multiple times and I've just checked my battery and I'm at 78% now - I've been stuck on 48% since I started this thread... It's back to not charging at the moment, even though it says it is. I'm definitely sure that the Power4Gear hasn't affected this though as I noticed the apparent 'increase' in charge before installing the software.

    What explanation could there be for the sporadic charging?
     
  16. Rustys

    Rustys PCHF Administrator Administrator Support Team

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    What are you plugging it into and for how long?

    From where?
     
  17. ConwayMorning

    ConwayMorning PCHF Member PCHF Member

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    Just a standard UK mains. It was plugged in all day today.

    Official ASUS battery.
     
  18. Rustys

    Rustys PCHF Administrator Administrator Support Team

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    At work and at home? Turned on or off?

    Official ASUS battery.[/QUOTE]Good some systems have issues if the battery is after market or nor the proper one. Have you tried replacing the charger? Which fixed my charging issue.

    EDIT: Is the battery, charger getting warm or hot to the touch when charging?
     
  19. ConwayMorning

    ConwayMorning PCHF Member PCHF Member

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    Yeah, both.

    Yeah I wanted to make sure I got an official one just to eliminate the possibility of it being a dodgy 3rd party one.

    Well bizarrely my housemate has the same charger, so I borrowed his and that made no difference... I wish it was that simple :/
     
  20. Rustys

    Rustys PCHF Administrator Administrator Support Team

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    One that came with the system. If after market some come with chips that talk to the system and if things do not correlate then the system may not charge.
     
    Last edited: Jun 12, 2017
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