PC wont start.

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MaxMouse

PCHF Member
PCHF Member
Jun 26, 2019
6
1
St. Paul MN
I conducted a windows 10 refresh on my Lenovo (all in one) desktop PC and during the process it froze on the reload screen for more than 8 hours. I conducted a warm reboot, now it only goes to the Lenovo splash screen and wont go into Windows. It wont boot into safe mode. I tried a boot CD and boot USB, after changing the boot order in bios, but nothing worked.

I brought it into Geek Squad and three days later they told me it was a motherboard issue and recommended me to get a new PC because it would be too expensive to replace.

Any thoughts?
 

Bruce

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Oct 8, 2017
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Yeppoon, QLD, Australia.
obviously I can't prove they are wrong in their diagnosis, and bad coincidences like this do happen but....

so you have tried reloading Windows again, if so, what messages do you get?
if the motherboard is dead you won't be able to do anything.
how old is it?
 

MaxMouse

PCHF Member
PCHF Member
Jun 26, 2019
6
1
St. Paul MN
Bruce. When reloading windows using both USB and disk drive it just goes to the splash screen with the fancy 'Lenovo' logo, no error messages are observed. I can hear the disc reader spinning the disc. I also have tried using a Linux Lite install disc and the disc reader will spin but will do nothing. I believe it is a 2014 or 2015 model. Would BIOS work if the motherboard is bad?
 

phillpower2

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Sep 9, 2016
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Is the present hard drive detected in the BIOS (see info below).

Does the computer have UEFI BIOS.

Would try Puppy Linux on USB, see info here

How is the HDD identified in the BIOS, a Seagate HDD for example will be listed something like ST1000DM004 and a Western Digital along the lines of WD10JPLX other brands will have similar identification codes, only when such an ID code is present is a HDD actually detected and an entry simply listed as SATA HDD means that the BIOS will and has looked for a HDD in that particular boot sequence but no HDD was detected.

Would BIOS work if the motherboard is bad?
It depends on what the fault is and while not common it is possible, when you access the BIOS you do so before the power on self test (POST) has been carried out and one such thing that could cause POST to fail is the BIOS not finding an OS to load because the SATA port/s are either bad or have been disabled somehow.
 
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MaxMouse

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Jun 26, 2019
6
1
St. Paul MN
BIOS list HDD as: ST1000DM003-1ER162

I am not sure if my BIOS is UEFI BIOS or not. How do you tell?

I will try puppy linux and get back to you.
 
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phillpower2

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Your HDD is detected by the BIOS as it is clearly identified as being a 1TB Seagate device.

The reason why it was asked if you had legacy or UEFI BIOS was because with UEFI BIOS you often need to disable secure boot before you are able to boot from a USB device.

Can you let us know the following;

The full model name or number of the Lenovo.

What are your boot options in the BIOS.
 

MaxMouse

PCHF Member
PCHF Member
Jun 26, 2019
6
1
St. Paul MN
Lenovo C40-05 21.5-Inch All-in-One Touchscreen Desktop. F0B5000JUS

It came with Windows 8.1 and was upgraded to Windows 10.

Boot Options are:

USB CDROM:
USB FDD:
USB KEY:
SATA 1: ST1000DM003-1ER162
Windows Boot Manager
SATA 2: HL-DT-ST DVDRAM GUBON
 

MaxMouse

PCHF Member
PCHF Member
Jun 26, 2019
6
1
St. Paul MN
I noticed my DVDRAM was listed last, so I moved it above the HDD and now my boot sequence looks like this:

USB FDD:
USB KEY:
USB CDROM:
SATA 2:
HL-DT-ST DVDRAM GUBON
NETWORK 1:
IPV4 Realtek PCIe GBE Family Controller
IPV6 Realtek PCIe GBE Family Controller
USB HDD:
SATA 1: ST1000DM003-1ER162
Windows Boot Manager

The change made no difference with my PCs startup, but added the network for some reason.
 

phillpower2

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Sep 9, 2016
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Lenovo C40-05 21.5-Inch All-in-One Touchscreen Desktop. F0B5000JUS

It came with Windows 8.1 and was upgraded to Windows 10.
Has UEFI BIOS + if not deleted it should still have the Lenovo system rescue partition on it.

Boot options aside for the moment, have you tried continually tapping the F2 key when you restart the computer, if yes, what happened, if no, give it a try to see if you are able to get to the OneKey Recovery option then get back to us.

Tip
If using a computer and not a mobile phone, please avoid adding multiple posts while waiting for us to reply to your last, edit your last post to include anything that you wish to add, this will ensure nothing gets overlooked which can sometimes happen if a thread has more than one page, it also avoids filling up folks inbox
 

phillpower2

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Sep 9, 2016
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Any update for us? This thread will be closed if not replied to within 48hrs.
 
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