Just noticed that your motherboard details are not included in the parts list in your OP, can`t check the drivers out until we know what should be installed for the board, can you post the rand and model name or number of the MB for us.
-
Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.
Why not Click Here To Sign Up and start enjoying great FREE Tech Support.
This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Solved PC turns solid color & crashes outside of Safe Mode
- Thread starter AUserAccount
- Start date
- Status
Not seeing a single ASUS driver having been installed but do see three Nvidea drivers that have been.
Driver Name : nvhda64v.sys
Address : 00000000`40FA0000
End Address : 00000000`40FD8000
Size : 0x00038000
Load Count : 1
Index : 117
File Type : Sound Driver
Description : NVIDIA HDMI Audio Driver
Version : 1.3.38.26
Company : NVIDIA Corporation
Product Name : NVIDIA HDMI Audio Driver
Modified Date : 4/11/2020 11:40:54 AM
Created Date : 6/20/2020 7:34:05 PM
Filename : C:\WINDOWS\system32\drivers\nvhda64v.sys
File Attributes : A
Service Name : NVHDA
Service Display Name: @oem5.inf,%NVHDA.SvcDesc%;Service for NVIDIA High Definition Audio Driver
Digital Signature :
==================================================
==================================================
Driver Name : nvvad64v.sys
Address : 00000000`40F20000
End Address : 00000000`40F31000
Size : 0x00011000
Load Count : 1
Index : 111
File Type : Sound Driver
Description : NVIDIA Virtual Audio Driver
Version : 4.13.0.0
Company : NVIDIA Corporation
Product Name : NVIDIA Virtual Audio Driver
Modified Date : 3/6/2020 6:03:32 AM
Created Date : 6/20/2020 7:34:05 PM
Filename : C:\WINDOWS\system32\drivers\nvvad64v.sys
File Attributes : A
Service Name : nvvad_WaveExtensible
Service Display Name: @oem3.inf,%nvvad_WaveExtensible.SvcDesc%;NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Digital Signature :
==================================================
==================================================
Driver Name : nvvhci.sys
Address : 00000000`40F50000
End Address : 00000000`40F60000
Size : 0x00010000
Load Count : 1
Index : 113
File Type : System Driver
Description : Virtual USB Host Controller driver
Version : 304.0.0.0
Company : NVIDIA Corporation
Product Name : Virtual USB Host Controller driver
Modified Date : 3/11/2020 3:26:38 PM
Created Date : 6/20/2020 7:34:05 PM
Filename : C:\WINDOWS\System32\drivers\nvvhci.sys
File Attributes : A
Service Name : nvvhci
Service Display Name: @oem7.inf,%ServiceDesc%;NVVHCI Enumerator Service
Digital Signature :
==================================================
Download DDU from here
Create a new system restore point then run DDU and uninstall all Nvidea drivers.
Create a new folder on the desktop, name it ASUS drivers.
Download and save to the folder the latest chipset drivers from here
Restart the computer in Safe Mode only (No Networking).
Install the chipset drivers that you saved to the folder on your desktop.
Restart the computer, test then post back with an update for us.
Driver Name : nvhda64v.sys
Address : 00000000`40FA0000
End Address : 00000000`40FD8000
Size : 0x00038000
Load Count : 1
Index : 117
File Type : Sound Driver
Description : NVIDIA HDMI Audio Driver
Version : 1.3.38.26
Company : NVIDIA Corporation
Product Name : NVIDIA HDMI Audio Driver
Modified Date : 4/11/2020 11:40:54 AM
Created Date : 6/20/2020 7:34:05 PM
Filename : C:\WINDOWS\system32\drivers\nvhda64v.sys
File Attributes : A
Service Name : NVHDA
Service Display Name: @oem5.inf,%NVHDA.SvcDesc%;Service for NVIDIA High Definition Audio Driver
Digital Signature :
==================================================
==================================================
Driver Name : nvvad64v.sys
Address : 00000000`40F20000
End Address : 00000000`40F31000
Size : 0x00011000
Load Count : 1
Index : 111
File Type : Sound Driver
Description : NVIDIA Virtual Audio Driver
Version : 4.13.0.0
Company : NVIDIA Corporation
Product Name : NVIDIA Virtual Audio Driver
Modified Date : 3/6/2020 6:03:32 AM
Created Date : 6/20/2020 7:34:05 PM
Filename : C:\WINDOWS\system32\drivers\nvvad64v.sys
File Attributes : A
Service Name : nvvad_WaveExtensible
Service Display Name: @oem3.inf,%nvvad_WaveExtensible.SvcDesc%;NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Digital Signature :
==================================================
==================================================
Driver Name : nvvhci.sys
Address : 00000000`40F50000
End Address : 00000000`40F60000
Size : 0x00010000
Load Count : 1
Index : 113
File Type : System Driver
Description : Virtual USB Host Controller driver
Version : 304.0.0.0
Company : NVIDIA Corporation
Product Name : Virtual USB Host Controller driver
Modified Date : 3/11/2020 3:26:38 PM
Created Date : 6/20/2020 7:34:05 PM
Filename : C:\WINDOWS\System32\drivers\nvvhci.sys
File Attributes : A
Service Name : nvvhci
Service Display Name: @oem7.inf,%ServiceDesc%;NVVHCI Enumerator Service
Digital Signature :
==================================================
Download DDU from here
Create a new system restore point then run DDU and uninstall all Nvidea drivers.
Create a new folder on the desktop, name it ASUS drivers.
Download and save to the folder the latest chipset drivers from here
Restart the computer in Safe Mode only (No Networking).
Install the chipset drivers that you saved to the folder on your desktop.
Restart the computer, test then post back with an update for us.
Trying to do so, currently attempting to fix an error message "Windows Installer Service could not be accessed" error message that the Chipset files are giving me.
See copy/paste info below;
Method 2. Confirm the Installer Service Is Running
To check whether the Installer Service is running, you need the Msconfig tool. The steps below are performed on Windows 10 computer.
Step 1. Go to the Windows "Start" menu, search for "Run", and click it.
Step 2. In the Open box, type msconfig, and then click "OK".
Step 3. On the "Services" tab, click to select the checkbox that is next to "Windows Installer".
Step 4. Click "OK" > "Apply", and then click "Restart" to restart the computer.
Method 2. Confirm the Installer Service Is Running
To check whether the Installer Service is running, you need the Msconfig tool. The steps below are performed on Windows 10 computer.
Step 1. Go to the Windows "Start" menu, search for "Run", and click it.
Step 2. In the Open box, type msconfig, and then click "OK".
Step 3. On the "Services" tab, click to select the checkbox that is next to "Windows Installer".
Step 4. Click "OK" > "Apply", and then click "Restart" to restart the computer.
Got it. The Chipset drivers are installed. I'll attach a second version of my DriverView results.
Not seeing any ASUS chipset drivers for some reason 
Edit to add: Panic over, found them but with a different date;
Version : 1914.12.0.1256
Company : Intel Corporation
Product Name : Intel(R) Management Engine Interface
Modified Date : 4/18/2019 12:43:52 PM
Created Date : 4/18/2019 12:43:52 PM
Edit to add: Panic over, found them but with a different date;
Version : 1914.12.0.1256
Company : Intel Corporation
Product Name : Intel(R) Management Engine Interface
Modified Date : 4/18/2019 12:43:52 PM
Created Date : 4/18/2019 12:43:52 PM
I did exactly as instructed and when I attempt to use the "AsusSetup" application included in the Chipset zip file, the program wants to know if I want to repair or uninstall it, so that tells me it was installed correctly right?
I didn't see it, my apologies. Didn't refresh the page before posting my response. The computer is running fine, always was as long as no GPU drivers are installed. There was some lag in Safe mode, though. Attempting to use the start menu would result in delays in it showing up, and the area of the Desktop where the start menu would appear would be unclickable once it was gone. Not sure if that means anything, just stating my observation.
No worries
Before attempting to install any specific GPU drivers would like you to give Windows a health check first, this because of the earlier Windows installer problem.
Feel free to uninstall any tools that we use as and when you see fit;
Download then run the Windows All in One Repair tool from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.
Before attempting to install any specific GPU drivers would like you to give Windows a health check first, this because of the earlier Windows installer problem.
Feel free to uninstall any tools that we use as and when you see fit;
Download then run the Windows All in One Repair tool from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.
I ran the repair on a clean boot. I don't know where to get any sort of report log that would detail anything, but nothing really seemed to be wrong? I just let the program run the repair after doing the precautionary steps and it booted back to my desktop.
You should find any repair log on the C: drive.
What brand of RTX 2070 Super do you have, EVGA or Gigabyte etc.
What brand of RTX 2070 Super do you have, EVGA or Gigabyte etc.
My GPU is the founders edition version of the RTX 2070 Super. Bought it directly from Best Buy in December 2019.
Here is the report log I found
Here is the report log I found
While I take a look at the log;
Create a new system restore point.
Create a new folder on the desktop, name it GPU drivers.
Do a manual search to find then download and save to the folder the earliest GPU drivers from here
Restart the computer in Safe Mode only (No Networking).
Install the GPU drivers that you saved to the folder on your desktop.
Restart the computer, test then post back with an update for us.
Edit to add: Some repairs made but Windows now has a clean bill of health.
Create a new system restore point.
Create a new folder on the desktop, name it GPU drivers.
Do a manual search to find then download and save to the folder the earliest GPU drivers from here
Restart the computer in Safe Mode only (No Networking).
Install the GPU drivers that you saved to the folder on your desktop.
Restart the computer, test then post back with an update for us.
Edit to add: Some repairs made but Windows now has a clean bill of health.
Had a friend stop by with their GPU and let me test it out on my PC, everything worked fine with theirs installed including GPU drivers. No crashes or freezing, no matter which monitor or cable I used.
Tested it with mine again, still the same issues persisting. My only choice now is to have my GPU RMA'd back to NVIDIA and replaced under warranty.
I appreciate your help this weekend.
Tested it with mine again, still the same issues persisting. My only choice now is to have my GPU RMA'd back to NVIDIA and replaced under warranty.
I appreciate your help this weekend.
Before you RMA the card and so as to avoid the same card possibly being returned to you along with any postal charges.
Is the card your friend has the exact same as yours.
Did you install the earliest drivers for you card when you tried it.
Would your friend be able to test your GPU in their PC.
Three Xs yes to the above and your card behaves the same in your friends rig you have more or less 100% confirmed that the GPU is bad which should speed up the RMA, include a link to this thread in any correspondence with the merchant so they can see that you have tried your best to get the card to work as it should.
You are welcome
Is the card your friend has the exact same as yours.
Did you install the earliest drivers for you card when you tried it.
Would your friend be able to test your GPU in their PC.
Three Xs yes to the above and your card behaves the same in your friends rig you have more or less 100% confirmed that the GPU is bad which should speed up the RMA, include a link to this thread in any correspondence with the merchant so they can see that you have tried your best to get the card to work as it should.
You are welcome
- Status