PC sometimes black screens when playing games

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Joinkydude

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Nov 18, 2019
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Recently my PC has given me black screens when playing games.
I play the game normally, and then my screen goes black and the audio cuts off.
Sometimes the screen goes black and then comes back again, but with the screen having some glitchy-type? effect on it.
Note: PC runs normally if im just browsing the internet.
I've had this PC for over 2-3 years now. The problem first occurred a month ago after I cleaned some dust off the GPU fan after it got stuck.
I'm not that smart with computers so I decided to come here to ask for help.

Specs:
CPU
Intel Core i5 3570K @ 3.40GHz 33 °C
Ivy Bridge 22nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 666MHz
Motherboard
ASRock Z77 Pro4 (CPUSocket) 34 °C
Graphics
24GM79G ([email protected])
Intel HD Graphics 4000 (ASRock)
8192MB ATI AMD Radeon R9 390 Series (MSI) 61 °C
PSU
Chieftec 650W
CFT-650-14CS
 

phillpower2

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Support Team
Sep 9, 2016
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Welcome to PCHF Joinkydude,

You need a new PSU as the present one is 9 or 10 years old and was of poor quality even when out of the box new;

PSU
Chieftec 650W
Edit to add, please do not bump your threads Joinkydude, we are all volunteers here who give our time for free, if you cannot wait for one of us to get back to you I suggest that you take your computer to a local tech store where they will gladly take a look and your money for doing so.
 
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gus

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Jul 19, 2016
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@Joinkydude PLEASE do not bump threads, all our helpers here are volunteers who help when they can. Immediate help is not possible.
 

Joinkydude

PCHF Member
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Nov 18, 2019
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Any update Joinkydude?
Sorry for not responding for a long time and bumping.
I guess as the PSU itself released 9-10 years ago I might need a new one.
But just a note, wouldn't it be due to melting something?
When my GPU 2nd fan was stuck I didn't know that so I just continued playing for like over 4 days after realising the crashes.
But at the same time I dont think it melted anything due to 1 fan still working.
 

phillpower2

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Sep 9, 2016
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The problem first occurred a month ago after I cleaned some dust off the GPU fan after it got stuck.
We were not aware that one of the video cards cooing fans had completely failed as your OP only mentions that a fan got stuck :(

Is the problem fan still not working at all, now we know that a fan had not been working we need to look at that first, it is highly likely that the video card is overheating when under load.
 

Joinkydude

PCHF Member
PCHF Member
Nov 18, 2019
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We were not aware that one of the video cards cooing fans had completely failed as your OP only mentions that a fan got stuck :(

Is the problem fan still not working at all, now we know that a fan had not been working we need to look at that first, it is highly likely that the video card is overheating when under load.
I've already fixed the fan and both of my 2 fans on the GPU have been working now for a while now.
 

Joinkydude

PCHF Member
PCHF Member
Nov 18, 2019
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UPDATE
When I underclocked my GPU from the MSI Afterburner there were lesser black-screen crashes.
But instead of black-screen crashes it says my GPU had to reset. Maybe its my GPUs fault not PSU?
 

Joinkydude

PCHF Member
PCHF Member
Nov 18, 2019
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Welp, cant even do a single thing on my PC anymore. For now I think its done for..
 

phillpower2

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Support Team
Sep 9, 2016
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Remove the add on video card from the MBs PCI-E slot completely, connect your screen to the appropriate video port on the MB, reassemble, test then post back with an update for us.

Going to sound a bit of a nag but please understand that there is a need for forum etiquette;

Do not quote every reply, it really does not help any and just makes for unnecessary reading.

Avoid adding multiple posts while waiting for us to reply to your last, edit your last post to include anything that you wish to add, this will ensure nothing gets overlooked which can sometimes happen if a thread has more than one page, it avoids filling up folks inbox and last but not least it amounts to bumping your thread which puts folk to the bottom of any reply list.
 

Joinkydude

PCHF Member
PCHF Member
Nov 18, 2019
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Sorry for that! I'll keep in mind for future references. Anyway, my motherboard doesnt have the port for my screen, only the GPU has it.
 

phillpower2

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Sep 9, 2016
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You only have two options I`m afraid, find a screen that has a port that is appropriate for one of the video ports on the MB and get yourself a good quality brand 750W PSU so that you can put the R9 video card back in and then test the card, the first option is the best option as depending on how long you have been using the old and 100W under powered PSU the R9 could be ruined, you don`t want to find this out after having purchased a new PSU.

What type of port does your screen have.
 

Joinkydude

PCHF Member
PCHF Member
Nov 18, 2019
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My PC started booting up normally again.
I think the problem is in my GPU, as it sometimes says my GPU had a problem and it had to reset.
 

Joinkydude

PCHF Member
PCHF Member
Nov 18, 2019
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Sorry, I cannot edit the last reply because there's a 5 minute thing. But it crashes on fullscreen, once I set the game to windowed it works fine.
 

phillpower2

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Sep 9, 2016
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If you cannot for some reason follow what has been suggested in my reply #14 then I am afraid that I can do no more than suggest that you take the computer to a local tech.